Comments on: Would You Outsource Your Tech Support? http://gigaom.com/collaboration/would-you-outsource-your-tech-support/ Fri, 25 May 2012 18:44:53 +0000 hourly 1 http://wordpress.com/ By: Smurf http://gigaom.com/collaboration/would-you-outsource-your-tech-support/#comment-74738 Thu, 31 Jul 2008 16:58:09 +0000 http://webworkerdaily.wordpress.com/?p=3056#comment-74738 I probably wouldn’t outsource it, I’d pay a little more for an established company like support.com (bonus that they are US-based.) I like to have someone on call.

]]> By: Jake http://gigaom.com/collaboration/would-you-outsource-your-tech-support/#comment-74737 Wed, 30 Jul 2008 14:48:59 +0000 http://webworkerdaily.wordpress.com/?p=3056#comment-74737 It seems like a rather low price. I suppose if you feel you’ll need it, and are willing to take the risk of sacrificing good support for low costs, then it might be worth it.

Jake
NoteScribe: Premier Note Taking Software

]]> By: David http://gigaom.com/collaboration/would-you-outsource-your-tech-support/#comment-74736 Wed, 30 Jul 2008 12:52:46 +0000 http://webworkerdaily.wordpress.com/?p=3056#comment-74736 As an apple user (sorry haters) I tend not to need much if any tech support. Forums plus AppleCare suffice though.

When I did work in a PC environment having tech support outsourced was a mistake. There is no substitute for somebody on site , on the payroll.

]]> By: Mike Gale http://gigaom.com/collaboration/would-you-outsource-your-tech-support/#comment-74735 Wed, 30 Jul 2008 00:41:10 +0000 http://webworkerdaily.wordpress.com/?p=3056#comment-74735 Software no.

Hardware maybe.

]]> By: Christian http://gigaom.com/collaboration/would-you-outsource-your-tech-support/#comment-74734 Tue, 29 Jul 2008 22:33:46 +0000 http://webworkerdaily.wordpress.com/?p=3056#comment-74734 What a waste of money. With the available resources online, the only reason you would do this (in my opinion) is if you are stupidly busy, stupidly rich or stupidly lazy. Fortunately, I dont fit into any of those categories.

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