Comments on: Web Worker Careers: Tech Support and Customer Service http://gigaom.com/collaboration/web-worker-careers-tech-support-and-customer-service/ Sat, 26 May 2012 02:44:42 +0000 hourly 1 http://wordpress.com/ By: Sarah in Utah http://gigaom.com/collaboration/web-worker-careers-tech-support-and-customer-service/#comment-86714 Mon, 31 Aug 2009 14:25:14 +0000 http://webworkerdaily.com/?p=18396#comment-86714 I think freelancing or starting your own company is the way to go for tech support. I had a great job doing phone support for a huge company, but about four months ago they decided to outsource all support to Malaysia. If you want to make a living doing tech support, you’re better off working for yourself or in a field where you have to be on site.

]]> By: Jay Hurst http://gigaom.com/collaboration/web-worker-careers-tech-support-and-customer-service/#comment-86713 Sun, 30 Aug 2009 01:15:41 +0000 http://webworkerdaily.com/?p=18396#comment-86713 I read this page. I started my on virtual answer service business. In order to get off the ground, I read a lot of blogs and took seminars. I also got an e book “How to Start An Home Base Answer Service Business”. Below is the link. It covers everything. I am earning about $375.

http://www.megadigi.com

]]> By: Scott Blitstein http://gigaom.com/collaboration/web-worker-careers-tech-support-and-customer-service/#comment-86712 Sat, 29 Aug 2009 21:29:04 +0000 http://webworkerdaily.com/?p=18396#comment-86712 The CrossLoop marketplace is also a good source of remote work opportunities.

SB

]]> By: NTRsupport Slims Down for Independent IT Pros http://gigaom.com/collaboration/web-worker-careers-tech-support-and-customer-service/#comment-86711 Fri, 28 Aug 2009 20:02:30 +0000 http://webworkerdaily.com/?p=18396#comment-86711 [...] 28th, 2009 (1:00pm) Scott Blitstein No Comments In a recent post, Meryl discussed careers in remote tech support and customer service. In my business, providing remote support is a very important part of my service offering. [...]

]]> By: kate http://gigaom.com/collaboration/web-worker-careers-tech-support-and-customer-service/#comment-86710 Thu, 27 Aug 2009 13:20:01 +0000 http://webworkerdaily.com/?p=18396#comment-86710 There are also a few sites that allow you to work as a freelance tech support and make a living.

I have a friend that started answering questions at http://www.fixya.com he isn’t going to retire or quit his day job, but he’s making a nice second income, using the knowledge he has from his previous jobs.

I think that we can see n the horizon the end of the huge call center, also the ones in India…. :-)

]]> By: Meryl Evans http://gigaom.com/collaboration/web-worker-careers-tech-support-and-customer-service/#comment-86709 Thu, 27 Aug 2009 11:53:18 +0000 http://webworkerdaily.com/?p=18396#comment-86709 CBulla, I can’t tell you how hard it is to draw the line. It’s too easy for these things to spiral out of control, so we’re trying to keep it general enough to give readers an idea of what’s out there. Thanks for listing these.

Yes, some of these jobs can’t be done remotely as my spouse is an IT manager. Some of the problems require him going to the colocation center.

]]> By: CBulla http://gigaom.com/collaboration/web-worker-careers-tech-support-and-customer-service/#comment-86708 Thu, 27 Aug 2009 10:54:11 +0000 http://webworkerdaily.com/?p=18396#comment-86708 Add to that Sys Admin, Network Admin, Sys/Network engineer, etc.. honestly speaking I drive to an office 20 miles away to manage servers in a colo 1800 miles away. It was honestly mentioned one day that everyone gets to go to the office so they know they’re working. I understand for upper level support items that could be handled by rotation of who is in office, yet in this case a virtual office would more than suffice for nearly everyone who works there.

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