Comments on: The Why and How of Firing Clients http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/ Fri, 25 May 2012 10:45:22 +0000 hourly 1 http://wordpress.com/ By: How to Rebuild a Working Relationship With Difficult Clients http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56975 Sat, 16 May 2009 13:02:05 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56975 [...] When this has happened to me, either I helped change the client’s working behavior or stopped working with them altogether. While I always aim for the former approach, sometimes the better option is to end the working [...]

]]> By: WebWorkerDaily » Archive Handling Angry Clients « http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56974 Mon, 01 Dec 2008 17:15:49 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56974 [...] that even if you’re at least partially accountable, this doesn’t mean you have to accept verbal abuse and enslave yourself to unreasonable requests just because you’re feeling [...]

]]> By: Jake’s Life » SMS Site published; One more on the horizon http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56973 Tue, 05 Aug 2008 22:18:17 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56973 [...] Web Worker Daily — The How & Why of Firing Clients [...]

]]> By: WebWorkerDaily » Archive 5 Ways to Deal with Difficult Clients « http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56972 Fri, 25 Jul 2008 18:00:37 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56972 [...] there in the future, you have to deal with it. While in extreme cases you might find yourself firing clients, that’s a dangerous thing to do in today’s economy. Here are some strategies that can [...]

]]> By: » Blog Archive » links for 2007-04-02 http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56971 Mon, 02 Apr 2007 03:19:53 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56971 [...] Blog Archive The Why and How of Firing Clients Not all customers are created equal. We all know that some customers are a joy to work with, other customers make us dread the ringing phone. If you’re just starting out and scraping for every dime, you may not be in a position to be choosy. But if you (tags: business culture) [...]

]]> By: Andrew http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56970 Tue, 27 Mar 2007 07:34:58 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56970 Aaand, one more time. Seems like my hyperlink got stripped out:

http://www.christopherhawkins.com/06-13-2005.htm#78

]]> By: Andrew http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56969 Tue, 27 Mar 2007 07:34:22 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56969 In a very similar vein, Chris Hawkins wrote an popular post about the same subject last year:

11 Clients You Need To Fire Right Now

]]> By: Neal Watzman http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56968 Tue, 27 Mar 2007 01:26:51 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56968 I’ve been extremely fortunate over the almost 20 years of having my FileMaker Pro consultancy to have only needed to fire a client only once or twice. The most recent was a couple years ago after being verbally threatened and threatened with an attorney after the relationship soured and grew rather contentious.

In that situation, I finished the project as agreed, making sure that all was in writing and that I was paid in full upon delivery. They even requested some additional functionality for which I quoted them using my “AH rate” (AH is an abbreviation, of course), which is $50 per hour higher. It was too bad as they really needed the support, and I had lunch about a year later with the colleague whom they called. It was a much better fit.

]]> By: MayaAndMarketability.com http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56967 Tue, 27 Mar 2007 01:12:54 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56967 I had to layoff a client last year because a) their partner was very difficult to work with and b) my client was running out of funds. I did what you recommended. I forwarded a letter informing my client that I don’t work on a commission-only basis for design, online marketing and copywriting services… candid reasons about my position, project and cirumstances while providing a few tips to help them continue with their goals elsewhere.

Great article.

]]> By: Service Untitled - Douglas http://gigaom.com/collaboration/the-why-and-how-of-firing-clients/#comment-56966 Mon, 26 Mar 2007 18:59:42 +0000 http://webworkerdaily.com/2007/03/26/the-why-and-how-of-firing-clients/#comment-56966 Great post! You’ve definitely provided some sound advice.

I wrote a fairly series on firing customers in general (as well as a sample letter/email) on my customer service blog a few months ago. It’s interesting to see your take on the issue for the freelancer crowd.

Here’s the series: Part 1, Part 2, and Part 3.

You may find it interesting. If you have any feedback, please feel free to send me a note. :)

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