Every IT department will joke about the support they have to provide to the rest of the organization: “Is it plugged in?” Every organization of a certain size has to provide internal support, but it’s a tough prospect in even the most tech-savvy of companies. Read More »
Collaboration
Support’s a crucial function, whether you’re supporting customers who buy from your company or you need to provide internal support within your organization. TeamSupport is a web app that aims to improve internal and external support processes by serving as a centralized help desk. Read More »
A new year often starts with reflection and resolutions, looking back on where you’ve been and making wishes for where you hope to go. Just as important to your success, though, is what’s happening in each given moment. Here are a few things you’ll need … Read More »
I’m not suggesting you crack open your computer to fix it, but with a few of the tactics outlined in this post you can solve many of your computer problems on your own. Besides, wouldn’t you rather solve your problems instead of waiting for a … Read More »
It’s a great time to be a web worker. Almost every day, a new site, service or product comes on the scene that promises to make our work more efficient (or more fun). Some areas, like project management or image editing, are crowded with options. And … Read More »
As web workers, we are at the end of a supply line that brings together Internet connections, software, services and operating systems produced by large multinational corporations. We’re the 21st-century equivalents of the general store proprietors of an earlier age: we choose from a vast array … Read More »
In a recent post, 5 Free Online Answer Sites for Tech Questions, I discussed places you can go online for getting tech questions answered, and readers added some useful ones to my list, including the impressive Stack Overflow site. These kinds of sites … Read More »
Some tools to provide for your clients in order to minimize support after project handover. Read More »
When I first heard of GetSatisfaction, I started using it as a repository for my rants about bad customer service and software or Web apps issues for companies and their products. I liked the premise of GetSatisfaction – dialogue with other customers … Read More »
We’ve looked at a couple of options for outsourced tech support in the past. But now there’s a fresh player in this niche, targeting small businesses who … Read More »
I’ve been reading with great interest this past week as some of the leading web application companies discuss their philosophies regarding the providing of phone support for their services. 37signals started the debate, wondering Why would you … Read More »
CrossLoop‘s free secure screen sharing application has always been an extremely handy way to provide remote desktop support, and the opening of their new Help Marketplace adds a whole new layer to their service. By allowing you to build a profile of your … Read More »
