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		<title>GigaOM &#187; Collaboration</title>
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		<title>How Twitter is a Communications Game Changer</title>
		<link>http://gigaom.com/collaboration/how-twitter-is-a-communications-game-changer/</link>
		<comments>http://gigaom.com/collaboration/how-twitter-is-a-communications-game-changer/#comments</comments>
		<pubDate>Mon, 10 Nov 2008 21:52:19 +0000</pubDate>
		<dc:creator>Aliza Sherman</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Picks]]></category>
		<category><![CDATA[Software Apps]]></category>
		<category><![CDATA[blippr]]></category>
		<category><![CDATA[Jaiku]]></category>
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		<category><![CDATA[Twitter]]></category>
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		<description><![CDATA[It is no secret that I love Twitter. I have to admit that besides email, Twitter is my most important communications tool, particularly for my business but not exclusively so. The more I see where social media and online communications is going, the more I realize how Twitter has transformed the landscape in both big and subtle ways.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&amp;blog=14960843&amp;post=4923&amp;subd=gigaom2&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><a href="http://alizasherman.files.wordpress.com/2008/11/twitter.jpg"><img  title="Twitter" src="http://alizasherman.files.wordpress.com/2008/11/twitter.jpg?w=300" alt="Twitter" width="300" class=" alignleft" /></a></p>
<p>It is no secret that I love <a href="http://www.twitter.com/" target="_blank">Twitter</a>. I have to admit that besides email, Twitter is my most important communications tool, particularly for my business but not exclusively so. The more I see where social media and online communications is going, the more I realize how Twitter has transformed the landscape in both big and subtle ways.</p>
<p>An obvious example of Twitter&#8217;s impact is how it is quickly becoming part of our lexicon. Even mainstream media is referring to the Twitterstream, using Twitter to gauge public sentiment, and referring to people&#8217;s Twitter pages. Twitter has moved beyond being the news and is now helping to source news for many reporters.</p>
<p>Here are some other ways Twitter has had game-changing impact:</p>
<p><span id="more-4923"></span></p>
<p><strong>1. Reinvented the threaded messaging board</strong></p>
<p>If you think back to the old online forums before and after threaded messaging and then look at your Twitter page, look familiar? Twitter is loosely threaded messages that are a dynamic blend of conversation with direct references to others in the discussion and broadcasting where the message or the link is the focus.</p>
<p>From watching some of my clients trying to grasp the concept and flow of Twitter, it is clear that this communications display is atypical and can be challenging to follow. Learning to dive into a Twitterstream and come out with a cohesive dialogue or valuable information takes time. For the uninitiated, a threaded message board makes far more sense, however, once you get the hang of the fabric of tweets, you learn to follow the threads, jump to people&#8217;s Twitter pages to catch up with the conversation, and you hone your skills of zeroing in on certain Twitterers to pick out nuggets of useful information. Twitter has changed the flow of conversation and information.</p>
<p><a href="http://alizasherman.files.wordpress.com/2008/11/jaiku-your-conversation.jpg"><img  title="jaiku-your-conversation" src="http://alizasherman.files.wordpress.com/2008/11/jaiku-your-conversation.jpg?w=300&#038;h=198" alt="Jaiku" width="300" height="198"  class=" alignleft" /></a></p>
<p><strong>2. Spawning imitators</strong></p>
<p>First there was <a href="http://www.jaiku.com" target="_blank">Jaiku</a> and <a href="http://www.pownce.com/" target="_blank">Pownce</a>, then <a href="http://www.plurk.com/" target="_blank">Plurk</a> and <a href="http://www.kwippy.com/" target="_blank">Kwippy</a>, all jumping on the microblogging bandwagon, each trying to differentiate themselves from Twitter yet mostly feeling like Twitter knockoffs. Even in their attempt to stand out, they stacked on features or capabilities meant to make them &#8220;more robust&#8221; than Twitter but ended up diluting the purity of Twitter&#8217;s simplicity. Some users, however, preferred the extra bells and whistles of the imitators as well as the stability of some of those other services.</p>
<p>Next came the Twitteresque sites that used the Twitter conversation starter model but focused on specific topics such as <a href="http://www.blippr.com/" target="_blank">blippr</a> where you microblog reviews of arts and entertainment or <a href="http://www.reportingon.com/" target="_blank">Reporting On</a> where journalists simply announce what they are reporting on at any given time. Twitter&#8217;s micro messaging has become a main feature of many new sites and applications.</p>
<p><strong>3. Becoming an add-on for other tools</strong></p>
<p>As I began reviewing project management tools for WWD, I was taken by <a href="http://gigaom.com/collaboration/joint-contact-inserts-social-media-into-web-based-project-management/" target="_blank">Joint Contact&#8217;s integration of Twitter</a> into their featureset. Suddenly, Twitter was a feature add-on for applications where communications was key i.e. project management. Email, message boards and the usual communications tools were no longer enough. Other project management tools have promised Twitter integration in future iterations. Scott Blitstein also wrote about <a href="http://gigaom.com/collaboration/twitter-with-your-favorite-productivity-web-apps/#more-4228" target="_blank">Twitter integration with your favorite productivity apps</a>.</p>
<p><a href="http://alizasherman.files.wordpress.com/2008/11/presently-the-constant-awareness-communication-tool-private-microblogging-for-your-business.jpg"><img  title="presently-the-constant-awareness-communication-tool-private-microblogging-for-your-business" src="http://alizasherman.files.wordpress.com/2008/11/presently-the-constant-awareness-communication-tool-private-microblogging-for-your-business.jpg?w=300&#038;h=185" alt="Present.ly" width="300" height="185"  class=" alignright" /></a></p>
<p><strong>4. Transforming internal company communications</strong></p>
<p>Since I&#8217;m not in need of enterprise level communications tools, I haven&#8217;t actually tried these out, however, there are now Twittereque apps for the <strong>enterprise</strong> such as <a href="http://www.yammer.com/" target="_blank">Yammer</a> and <a href="http://www.present.ly" target="_blank">present.ly</a>. Mike Gunderloy <a href="http://gigaom.com/collaboration/enterprise-microsharing-the-next-wave/" target="_blank">blogged about this new trend</a> and referenced <a href="http://pistachioconsulting.com/enterprise-microsharing-apps-read-all-about-em/" target="_blank">a presentation by my Twitterfriend @Pistachio</a> at Pistachio Consulting.</p>
<p><strong>5. Forcing us to do more with less</strong></p>
<p>When I make presentations about Twitter, a common question is &#8220;why are the posts so short?&#8221; Why 140 characters or less? M-marketing and M-comm, I tell them. Twitter laid the groundwork for mainstreaming very short and concise messaging in preparation of communicating efficiently on mobile devices.</p>
<p>Maybe the vision of Twitter wasn&#8217;t necessarily to prep us so we could properly conduct M-marketing tactics over time, however, we are all gaining the skill of reducing our thoughts into tight, taut messages that read easily over our handheld devices.</p>
<p><strong>6. Affecting the way we blog</strong></p>
<p>Almost weekly, a popular blogger announces that he or she is no longer going to blog or no longer going to blog as frequently because of Twitter. Or that Twitter has changed the way they blog or the way they feel about blogging. For better or for worse, Twittering makes blogging feel like a bog both for the blogger and the reader once they are used to swimming in the free flowing Twitterstream.</p>
<p><a href="http://alizasherman.files.wordpress.com/2008/11/discuss-and-discover-books-games-movies-and-music-on-blipprcom1.jpg"><img  title="discuss-and-discover-books-games-movies-and-music-on-blipprcom1" src="http://alizasherman.files.wordpress.com/2008/11/discuss-and-discover-books-games-movies-and-music-on-blipprcom1.jpg?w=300&#038;h=169" alt="blippr" width="300" height="169"  class=" alignleft" /></a></p>
<p><strong>7. Influencing our communications style</strong></p>
<p>The Twitter Effect on how we communicate is going to be even more obvious than how email communications has forever changed the way we write. I&#8217;ve heard people say that they find themselves speaking in Tweets &#8211; short, clipped phrases where they say as much as they can in fewer words. They don&#8217;t do it on purpose, it is just how their mind works now that they&#8217;ve been Twittering for a long period of time. Twitter has created new verbs for us. We now have &#8220;Twitterfriends.&#8221; We &#8220;tweet&#8221; instead of post. When we talk about referencing others in our tweets we are &#8220;atting them&#8221; or &#8220;@ing&#8221; them. When you want someone to contact you, you can just tweet a message asking them to &#8220;@&#8221; you or &#8220;DM&#8221; you (for direct message). To gain Twitter skills means that you have to deliberately let go of old communication styles and rewire your brain to accommodate the new ones required to immerse yourself productively in the Twitterstream.</p>
<p><strong>8. Ever-expanding uses</strong></p>
<p>Twitter isn&#8217;t just a place where you tell the world what you are doing. Its uses have expanded beyond a broadcast tool to a listening device and filter of information. It is also a marketing tool; a market research tool; a customer outreach and customer service tool; and instant focus group; a tech troubleshooting resource; and the list goes on and on.</p>
<p>In Twitter&#8217;s undiluted simplicity, it has the uncanny feature of being several things to each person and several new things as people&#8217;s imaginations take hold after a few weeks of Twittering. We have yet to see all of the possibilities of Twittering for our personal lives and for our careers and businesses. We are just scratching the surface.</p>
<p><em>How have you used or seen Twitter used in new and different ways, particularly for business?</em></p>
<p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=4923+how-twitter-is-a-communications-game-changer&utm_content=alizasherman">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2011/02/a-2011-newnet-forecast/?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=4923+how-twitter-is-a-communications-game-changer&utm_content=alizasherman">A 2011 NewNet&nbsp;Forecast</a></li><li><a href="http://pro.gigaom.com/2011/01/communications-platforms-privacy-ruled-newnet-in-q4/?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=4923+how-twitter-is-a-communications-game-changer&utm_content=alizasherman">Communications, Platforms, Privacy Ruled NewNet in&nbsp;Q4</a></li><li><a href="?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=4923+how-twitter-is-a-communications-game-changer&utm_content=alizasherman"></a></li></ul><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&amp;blog=14960843&amp;post=4923&amp;subd=gigaom2&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>The Future Of Presence</title>
		<link>http://gigaom.com/collaboration/the-future-of-presence/</link>
		<comments>http://gigaom.com/collaboration/the-future-of-presence/#comments</comments>
		<pubDate>Mon, 08 Sep 2008 14:00:43 +0000</pubDate>
		<dc:creator>Imran Ali</dc:creator>
				<category><![CDATA[Workplace Trends]]></category>
		<category><![CDATA[Jaiku]]></category>
		<category><![CDATA[Presence]]></category>
		<category><![CDATA[telecommuting]]></category>
		<category><![CDATA[teleworking]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://webworkerdaily.com/?p=3697</guid>
		<description><![CDATA[Presence and availability information has been one of the key enabling technologies for web workers, providing signaling mechanisms for indicating the ability and willingness of users to communicate, whether by instant message, VoIP call, caller ID or even an email auto-responder. Together presence and status indicators [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&amp;blog=14960843&amp;post=3697&amp;subd=gigaom2&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><a href="http://en.wikipedia.org/wiki/Presence_information">Presence and availability information</a> has been one of the key enabling technologies for web workers, providing signaling mechanisms for indicating the ability and willingness of users to communicate, whether by instant message, VoIP call, caller ID or even an email auto-responder.</p>
<p>Together presence and status indicators weaved through our various communication channels make teleworking and telecommuting less painless and provide useful &#8216;social signaling&#8217; that would ordinarily take place in office environments. It&#8217;s arguable that time &amp; distance are no longer useful measures of the value or cost of communication, but the richness of contextual signaling available in any one medium.</p>
<p>Personally, I&#8217;ve found the most profound innovations in presence, latterly, to be <a href="http://twitter.com">Twitter</a> and to a lesser extent <a href="http://imran.jaiku.com">Jaiku</a>. Both provide important mechanisms for richly describing presence location &#8211; whether it&#8217;s location, activity or even mood&#8230;the latter perhaps signaling the <em>solicitation</em> of communication. In Jaiku&#8217;s case, it&#8217;s not difficult to imagine the universe of Google applications setting and utilizing presence through Jaiku.</p>
<p>Recently, <a href="http://www.iftf.org/user/20">Anthony Townsend</a> of Palo Alto&#8217;s Institute for the Future speculated on <a href="http://www.iftf.org/node/2180"><em>Telepresence as a Driver for Presence</em></a>. Townsend writes about the correlation between new communication technologies and long-haul travel, speculating that the arrival of HD videoconferencing and the uptick in fuel prices should be a perfect storm, but improved fidelity is often applied to mundane communication with a premium still attached to in-person meetings when closing down important decisions.</p>
<p>Certainly, HD sports channels are no substitute for watching your favourite team live at a stadium, though such media broadens the appeal and access to physically exclusive events. So despite living at the bleeding edges of human communication, we web workers do place a premium on &#8216;live&#8217;&#8230;</p>
<p>Read more at <a href="http://www.iftf.org/node/2180"><em>Telepresence as a Driver for Presence</em></a> and <a href="http://future.iftf.org/2007/10/the-future-of-1.html">The Future of Presence</a>&#8230;</p>
<p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=3697+the-future-of-presence&utm_content=bmedia">Sign up for a free trial</a>.</p><ul><li><a href="?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=3697+the-future-of-presence&utm_content=bmedia"></a></li><li><a href="http://pro.gigaom.com/2011/03/the-near-term-evolution-of-social-commerce/?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=3697+the-future-of-presence&utm_content=bmedia">The Near-Term Evolution of Social&nbsp;Commerce</a></li><li><a href="http://pro.gigaom.com/2011/02/a-2011-connected-consumer-forecast/?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=3697+the-future-of-presence&utm_content=bmedia">A 2011 Connected Consumer&nbsp;Forecast</a></li></ul><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&amp;blog=14960843&amp;post=3697&amp;subd=gigaom2&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
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		<slash:comments>2</slash:comments>
	
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		<title>Signs of Life at Jaiku: Does it Matter?</title>
		<link>http://gigaom.com/collaboration/signs-of-life-at-jaiku/</link>
		<comments>http://gigaom.com/collaboration/signs-of-life-at-jaiku/#comments</comments>
		<pubDate>Fri, 29 Aug 2008 15:00:00 +0000</pubDate>
		<dc:creator>Mike Gunderloy</dc:creator>
				<category><![CDATA[Locations & Services]]></category>
		<category><![CDATA[Quickies]]></category>
		<category><![CDATA[Jaiku]]></category>
		<category><![CDATA[Microblogging]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://webworkerdaily.wordpress.com/?p=3588</guid>
		<description><![CDATA[Microblogging service Jaiku is suddenly showing signs of life again &#8211; for the first time since its acquisition by Google back in January. After a few days offline, they returned with a blog entry and a couple of announcements: Jaiku is now running in one of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&amp;blog=14960843&amp;post=3588&amp;subd=gigaom2&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/8304862@N03/2807657571" title="View 'Jaiku | Overview - Mozilla Firefox (Build 2008070206)' on Flickr.com"><img src="http://farm4.static.flickr.com/3284/2807657571_e6d713d95e_m.jpg" alt="Jaiku | Overview - Mozilla Firefox (Build 2008070206)" border="0" width="106" height="74"  class=" alignright" /></a>Microblogging service <strong><a href="http://jaiku.com/">Jaiku</a></strong> is suddenly showing signs of life again &#8211; for the first time since its acquisition by Google back in January. After a few days offline, they returned with a blog entry and a couple of announcements: Jaiku is now running in one of Google&#8217;s data centers (though apparently the long-promised port to App Engine is not yet done), and they&#8217;ve opened up invitations. Though there&#8217;s still no open signup, any Jaiku member can invite an unlimited number of new members.</p>
<p>But the question has to be asked: does it matter? If Jaiku had managed to reopen with fanfare a month or two back, when Twitter was having severe uptime problems, it might have stolen the microblogging spotlight. Now, though, with Twitter humming along smoothly, it seems destined to be just another also-ran. While I won&#8217;t rule out the possibility of exciting innovations (or the traffic boost that could come from things like integration with existing Google accounts), it remains true that the leading service is the one where conversations are already taking place.</p>
<p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=3588+signs-of-life-at-jaiku&utm_content=ffmike">Sign up for a free trial</a>.</p><ul><li><a href="?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=3588+signs-of-life-at-jaiku&utm_content=ffmike"></a></li><li><a href="http://pro.gigaom.com/2011/03/the-near-term-evolution-of-social-commerce/?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=3588+signs-of-life-at-jaiku&utm_content=ffmike">The Near-Term Evolution of Social&nbsp;Commerce</a></li><li><a href="http://pro.gigaom.com/2011/02/a-2011-connected-consumer-forecast/?utm_source=collaboration&utm_medium=editorial&utm_campaign=auto3&utm_term=3588+signs-of-life-at-jaiku&utm_content=ffmike">A 2011 Connected Consumer&nbsp;Forecast</a></li></ul><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&amp;blog=14960843&amp;post=3588&amp;subd=gigaom2&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
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		<slash:comments>5</slash:comments>
	
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