Enter Bearhug, a new “customer engagement platform” that provides businesses with something better than a basic support ticket customer feedback system; an app that enables them to hear what customers are experiencing and saying and actually do something about it. Read More »
Collaboration
As web workers, we are at the end of a supply line that brings together Internet connections, software, services and operating systems produced by large multinational corporations. We’re the 21st-century equivalents of the general store proprietors of an earlier age: we choose from a vast array … Read More »
In the astonishing time surrounding the news of Michael Jackson’s death, there were several false rumors that other celebrities had died. I started wondering how I would react if someone posted false information about me and my business. Now, I’m not famous, so I doubt that … Read More »
