This week has been a bit of a challenge. I’ve been haggling with car dealerships over purchasing a new car. I’m sure I don’t need to explain how frustrating that process has been, but I will say that I’m surprised at the customer service lessons I’m … Read More »
Collaboration
A friend of mine who is new to teleworking was complaining that her overseas prospects wanted to speak with her on the phone. Since she didn’t want to have to pay for international calls, she turned down these lucrative offers. “I don’t want my fees to … Read More »
Many freelancers, especially at the beginning of their careers, may find themselves working with very difficult clients. When this has happened to me, either I helped change the client’s working behavior or stopped working with them altogether. While I always aim for the former approach, sometimes … Read More »
How can we make our clients better informed so that they don’t ask us the same questions repeatedly? I believe that the following 5 documents can help Read More »
Sometimes, the cause of freelancing mistakes lies in forgetting to ask the right questions. I know this because it has often happened to me, whether I’m applying as a contractor for a project or I’m the one hiring others to work with me. Asking these questions, no … Read More »
You can’t please everybody. There’s a reason why that line is a cliché. I’ve yet to hear of a freelancer who never encountered a client who was disappointed in their work. Some clients keep their frustrations to themselves or simply stop working with you. Others, however, … Read More »
How can we reconcile instant messenger apps’ usefulness as a communication tool with the fact that it can be downright annoying? Read More »
