GigaOM iPhone-on-AT&T Customer Satisfaction Survey
You might have been following Om Malik’s trials and tribulations with AT&T over on GigaOM, which culminated in a very public breakup with his iPhone last month. AT&T is refusing to admit that it has problems with its 3G network.
After several people at the Green:Net conference shared with Om their frustration over the iPhone/AT&T 3G network, we’ve created a customer satisfaction survey to get an idea of how widespread these problems are. Please help by filling out the survey.
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I came to this page as its title intrigued me while I was reading about your Google Tasks/GTD hybrid. I gotta tell you, this isn’t really a good survey for one simple reason: while a lot of people complain about their experiences, I have absolutely nothing to complain about with my AT&T iPhone.
{Sarcasm}Yes, I’m an AT&T shill, paid by AT&T just to post positive comments. :)
I read Om’s posts and I have to believe his issues are related to his location in some way. In Upstate, NY, I continuously have four bars on my iPhone. In fact, the only time I have less is when less is when visiting my in-laws who live in the middle of nowhere. But, there I get at least one bar. With Verizon I consistently got none. It even got to the point that I stopped bringing by cell phone with me when I went to visit because it was useless.
As for dropped calls, I think I recall it happening once. But, I’m always on conference calls for an hour or so at a time without an issue.
I’m not an iPhone user so not applicable to the survey but in Chicago suburbs I have no issue at all with my BlackJack II / at&t combo.
SB
@Tony – thanks, that’s a good point, and it’s why we added “Location” to the survey. I’ve got to say my iPhone (on O2 in the UK) works great and never gives me any problems.
My complaint is with the cost of the contract and the battery life. Of course, when I leave my city, 3G is long gone, and EDGE is just awful. Just awful.
Other than that, it works amazing and i absolutely love my phone. I think I use my computer probably 75% less as it is always online and with me wherever I go.
And maybe this is the kid in me talking, but I just love touch screen manipulation and the UI. Going back to keyboard and mouse after that occasionally feels archaic; like I’m a bloody savage.
@az the touchscreen thing is interesting. When I first heard that Wndows 7 has a touch interface I though “gimmick”. But now having used my iPhone for a while, maybe it’s not! Like you I love the multitouch interface.