http://gigaom.com/collaboration/cut-the-cord-eliminating-the-tech-support-side-of-projects/ Fri, 25 May 2012 20:12:32 +0000 hourly 1 http://wordpress.com/ http://gigaom.com/collaboration/cut-the-cord-eliminating-the-tech-support-side-of-projects/#comment-79098 Mon, 28 Dec 2009 06:01:34 +0000 http://webworkerdaily.com/?p=6597#comment-79098 [...] Cut the Cord: Eliminating the Tech Support Side of Projects (tags: business resource moxey self) [...]

]]> http://gigaom.com/collaboration/cut-the-cord-eliminating-the-tech-support-side-of-projects/#comment-79097 Wed, 23 Dec 2009 17:02:17 +0000 http://webworkerdaily.com/?p=6597#comment-79097 [...] the right documents and manuals that they can refer to. Darrrell wrote about this more extensively in a previous post, where he suggested the use of FAQs (Frequently Asked Questions), user guides, and a quick [...]

]]> http://gigaom.com/collaboration/cut-the-cord-eliminating-the-tech-support-side-of-projects/#comment-79096 Mon, 08 Jun 2009 14:01:14 +0000 http://webworkerdaily.com/?p=6597#comment-79096 [...] our work output, I have to teach them how to use it well. But this often burdens me with hours of repetitive tech support. With the use of email marketing services, I can keep clients updated with the latest industry [...]

]]> http://gigaom.com/collaboration/cut-the-cord-eliminating-the-tech-support-side-of-projects/#comment-79095 Wed, 27 May 2009 13:32:04 +0000 http://webworkerdaily.com/?p=6597#comment-79095 [...] Eliminate Unnecessary Tech SupportProviding thorough documentation can reduce unpaid tech support queries from clients. [...]

]]> http://gigaom.com/collaboration/cut-the-cord-eliminating-the-tech-support-side-of-projects/#comment-79094 Sat, 16 May 2009 13:02:07 +0000 http://webworkerdaily.com/?p=6597#comment-79094 [...] the project scope. While there’s nothing wrong with going the extra mile from time to time, constant support for even the most irrelevant tech issues can be a drain on your time and energy. Instead of [...]

]]> http://gigaom.com/collaboration/cut-the-cord-eliminating-the-tech-support-side-of-projects/#comment-79093 Fri, 13 Feb 2009 01:18:58 +0000 http://webworkerdaily.com/?p=6597#comment-79093 [...] Eliminate Unnecessary Tech SupportProviding thorough documentation can reduce unpaid tech support queries from clients. [...]

]]> http://gigaom.com/collaboration/cut-the-cord-eliminating-the-tech-support-side-of-projects/#comment-79092 Wed, 28 Jan 2009 06:53:43 +0000 http://webworkerdaily.com/?p=6597#comment-79092 I wish I knew about this much earlier. Like you, I spent hours on clients that ask me several questions post-delivery, even after I’ve already addressed those things during the project. We might not be able to answer all their questions with the methods above, but at least it’ll minimize the “urgent” emails and phone calls we get.

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