Comments on: 16 Lessons in Customer Service from a Car Salesman http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/ Fri, 10 Feb 2012 04:54:33 +0000 hourly 1 http://wordpress.com/ By: imcoachfreddy http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89222 Wed, 05 May 2010 13:42:46 +0000 http://webworkerdaily.com/?p=22415#comment-89222 Thanks Amber for sharing your experiences. Great customer service is important regardless of the industry. I don’t think I’ve ever had a bad experience with car salesmen ( except when they get pushy with the credit app ).

]]> By: chris rod http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89221 Wed, 14 Apr 2010 00:33:41 +0000 http://webworkerdaily.com/?p=22415#comment-89221 Why does everyone get on car sales people. When you go to the grocery store and you put everything on the conveyor belt and the cashier rings up all your groceries and she says that will be $180.00 you don’t say i will give you $120.00 take it or leave it and then tell them don’t bring out your manager. Car sales are one of the few things that you can negotiate with go into a furniture shop, jewelry store any retail store and try to negotiate and see what you get, probably the same thing you came in with NOTHING.

]]> By: Bob http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89220 Sun, 27 Dec 2009 21:32:14 +0000 http://webworkerdaily.com/?p=22415#comment-89220 Unless you are buying a really high demand vehicle (like the Prius) or a vehicle that has virtually no profit built-in (like the Scion), you are getting taken if you pay invoice or higher.

The two Toyota Corollas we purchased this month were $1200 below invoice.

]]> By: 13 New Lessons in Customer Service from a (Good) Car Salesman http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89219 Sun, 27 Dec 2009 14:00:41 +0000 http://webworkerdaily.com/?p=22415#comment-89219 [...] and I finally got a car. I’m actually pleasantly surprised by my final day of car shopping. The first go-round was quite frustrating and ended with me giving up, but I’m happy to report these latest [...]

]]> By: jorge lopez http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89218 Sat, 12 Dec 2009 01:35:29 +0000 http://webworkerdaily.com/?p=22415#comment-89218 im a car salesman and i hate shoppers or people that want to pay invoice on vehicles…if the public only knew what we have to go through to sell a damn car they would act so stupid when they come into our dealerships..we dont get paid by the hour so stop wasting our time if you are not ready to buy,if you want to shop use the god damn internet..

]]> By: 10 Useful Links & More … http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89217 Sun, 22 Nov 2009 10:26:39 +0000 http://webworkerdaily.com/?p=22415#comment-89217 [...] Amber Riviere on the other hand, over at Daily Web Worker, provides tips on customer service online from that eternally loved profession, the car salesman.  Proving that everything ont he web isn’t virgin territory, she drives home the fact (pardon the pun) that there is plenty of guidance to be had and tips to be learned from others professions and paths well trodden with her article: 16 Lessons in Customer Service from a Car Salesman. [...]

]]> By: Joe Commorato http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89216 Tue, 17 Nov 2009 22:45:01 +0000 http://webworkerdaily.com/?p=22415#comment-89216 Amber-I just wanted to let you know that I used this post as material in our weekly training session. As I said, we take customer service VERY seriously, and to new levels. Even though we don’t put our customers through what you have gone through, and what a lot of your posters have, it’s still important to know the perception of us out there. We remind our people every day that we sell a different kind of car, and we’re a different kind of dealership, for both sales and service. Thanks for the article. -Joe

]]> By: Laura Alumbaugh http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89215 Sat, 14 Nov 2009 14:32:25 +0000 http://webworkerdaily.com/?p=22415#comment-89215 Thanks Amber for this great post!

I think one of the most important things you stated is about listening to your customers. I recently attended a seminar with Ivan Misner, founder of Business Networking International, and he stressed this same point. Thanks for reinforcing it here!

]]> By: The Zaq Stavano Blog » Blog Archive » links for 2009-11-13 http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89214 Sat, 14 Nov 2009 06:03:17 +0000 http://webworkerdaily.com/?p=22415#comment-89214 [...] 16 Lessons in Customer Service from a Car Salesman (tags: business customer resource self) [...]

]]> By: Improve Client Relationships | Lawyerist http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89213 Fri, 13 Nov 2009 17:00:46 +0000 http://webworkerdaily.com/?p=22415#comment-89213 [...] 16 Lessons in Customer Service from a Car Salesman | Web Worker Daily [...]

]]> By: Amber Riviere http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89212 Thu, 12 Nov 2009 17:51:47 +0000 http://webworkerdaily.com/?p=22415#comment-89212 It’s great that you’re taking time to participate in these types of discussions, Joe, and that you’re working hard to ensure that your customers have a good car buying experience. I wish other sales people would do the same. Thanks for commenting!

]]> By: Joe Commorato http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89211 Thu, 12 Nov 2009 15:48:07 +0000 http://webworkerdaily.com/?p=22415#comment-89211 Is it only car sales? Why do people think nothing of paying a jeweler or furniture store profits of up to 300%, but think a car dealer should make less than a 2-3% profit? There are reputable dealers in this world. I work at one. I sell Infinitis, and fortunately I have a clientelle that is of a professional nature,and doesn’t think profit is a dirty word. Often times it seems that people think car sales people should work for free. We treat our customers very well, and our repeat and referral business speaks for itself.

]]> By: Joe Commorato http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89210 Thu, 12 Nov 2009 15:12:23 +0000 http://webworkerdaily.com/?p=22415#comment-89210 It’s really too bad that so many people have had such bad car buying experiences. This should be a fun thing! How often do you get to go get a new car, or a car that’s new to you? I’ve been in car sales for 11 years, and my success is driven by my love of cars, and wanting everyone to have a great experience. My dealership, Dreyer & Reinbold Infiniti in Indianapolis, has been rated the number one dealer in the city three years running for sales AND service satisfaction. Seeing all these posts makes me see why people come from hundreds of miles away to buy from us. We also have a huge repeat customer base. It doesn’t hurt that we sell the top rated luxury cars in the world for reliability. I invite any of you in the region to come in and see if I can’t change your opinion of the car buying experience. There’s a difference between a car salesman and automotive sales professonal.

]]> By: 16 Lessons in Customer Service from a Car Salesman | Ashton Technology Blog http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89209 Thu, 12 Nov 2009 03:50:48 +0000 http://webworkerdaily.com/?p=22415#comment-89209 [...] 16 Lessons in Customer Service from a Car Salesman. [...]

]]> By: Mothballs and tumbleweeds: the great client disappearing act « Tips from Idea15 Web Design http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89208 Wed, 11 Nov 2009 18:00:40 +0000 http://webworkerdaily.com/?p=22415#comment-89208 [...] the courtesy of a one-word communication from them.  Even if you’ve followed every bit of best practice in sales and follow up, they completely ignore you like a clique of teenage girls.  One simple word – [...]

]]> By: Amber Riviere http://gigaom.com/collaboration/16-lessons-in-customer-service-from-a-car-salesman/#comment-89207 Wed, 11 Nov 2009 17:16:10 +0000 http://webworkerdaily.com/?p=22415#comment-89207 Great strategy, Scott! I wish I could have posted this a couple of weeks ago before starting this process. I will keep it in mind for the future, though, and anyone else considering purchasing a car, TAKE NOTE.

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