As Google is learning the hard way, customer care is a crucial component the mobile world. And its importance will increase as connectivity extends to a wide range of devices and applications. That presents a key opportunity for carriers to bring added value to the table. Read More »
voice
First Cisco Systems decided to buy Norwegian video conferencing equipment maker Tandberg for about $3 billion. This week, Logitech, a Swiss computer peripherals maker, acquired LifeSize, an Austin, Texas-based private company, for about $405 million in cash. The two deals have brought the fast-growing… Read More »
When it comes to the smart grid, utility executives seem willing to embrace the dumb pipe status that their cousins in the telecommunications world are so leery of. That’s because the history of heavy regulation — and near-monopoly — has created an environment where… Read More »
Crank calls have never been so easy. As folks on Reddit have pointed out, Disney’s Hannah Montana Wake-Up Call makes getting up to no good a snap. Just enter your friend’s victim’s phone number and the delightful Miley Cyrus’s voice will wake them… Read More »
CTIA is here and that means plenty of phone announcements are likely this week. Verizon Wireless kicks things off with five new models… Read More »
My main computer is an Apple Intel Core Duo MacBook Pro. It is a beautifully designed piece of technology. Since I spend so much time on my notebook (remember, it’s not a laptop), I have plenty of gripes. I’ve already mentioned my annoyance with the… Read More »
Mike Masnick at his most brutal best. He says why is everyone over hyping technologies that don’t exist. The object of his un-affection, Wireless VoIP. The list of what wireless VoIP is suddenly expected to kill keeps getting longer. First, it’s going to destroy… Read More »
Verizon is jumping into the consumer VoIP services business and is going to offer standalone service in 130 cities, reports The Wall Street Journal. The unlimited long distance and local calling plan dubbed VoiceWing will cost $40 a month, for those who are… Read More »
Good lord! It has been an awfully busy day in the telecom world. Between conferences, earnings calls and the AT&T bombshell, I was not ready for another stink bomb today. Even a hard nosed cynic like moi does have his limits. (Well Boston is losing so… Read More »
Ma Bell’s aggressive pricing strategy is going to kill a lot of start-ups, reports EWeek. No Shit! The AT&T brand gives a great boost to VOIP’s credibility among consumers, said Jon Arnold, a VOIP market analyst at Frost & Sullivan. “The more people who have… Read More »
Now if you lived in Manhattan, you curse the day when 10-digit calling became mandatory. Those of us who had 212 area codes cried the loudest. Anyway Vonage has now introduced seven digit calling which is going to be a hit with NY hipsters at the… Read More »
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