The new iPhone 3GS has hit the big time and the Palm Pre continues to rock the smartphone world. These stories and others were covered, here are the top stories in case you missed them:

• Competition is Bad in the Tech World
• What I Don’t Like About the Palm Pre App Catalog
• HSPA MiFi Appears Unboxed: Sounds Too Complicated
• Goodbye Ol’ Faithful First Gen iPhone. Enjoy Life With the Kids
• HTC TouchFLO 3D: Separating the Interface From Windows Mobile
• Happy Fifth Birthday to Us!
• My Clean, Minimalistic Office
• Apple Fires Warning Shot Across Palm’s Bow
• Humor: My Palm Pre Now Runs iPhone 3.0!
• iPhone 3.0 Feature Overview While You Wait for the Download
• Breaking- iPhone 3G S Early Subsidy Now Offered by AT&T
• Altec Lansing BackBeat 903 Stereo Bluetooth ‘phones Arrived
• Palm Pre vs. iPhone 3G S vs. iPhone 3G on Video
• How are you Managing Data on Netbooks with Other Computers?
• Altec Lansing BackBeat 903 Bluetooth Stereo Headset Review
• Bluetooth Stereo Headphones Rock in iPhone 3.0!
• This Week at Mobile Tech Manor #44: Phones and UMPCs
• Webkit: the Browser that Owns the Mobile Internet
• Bluetooth Stereo: The Song Doesn’t Remain the Same
• iPhone 3G S Activation: How Long is “Some Time”?

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• Green IT Wrap-up: Q1 2009
• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce

This week was a big week for mobile tech news with the launch of the Palm Pre looming ever nearer. We covered a wide range of topics on jkOnTheRun, here are the top stories in case you missed them:

• Got My Verizon MiFi Today for $4.13
• Microsoft Reviving the Tablet PC? Maybe Apple IS Working on One
• It’s Official: Palm Pre Launches June 6- Get it at Walmart
• Who’s Buying a Palm Pre?
• Why We’re Buying a Palm Pre
• Pandora One- Better Than the Free Version
• Maybe It’s Time to Look at Windows Home Server
• Palm Pre Launch Buzz
• Coffee Break- Laptops are Bigger in Panera Bread
• This Week at Mobile Tech Manor #40- E-books and Idols
• Not All Sprint Stores Carrying the Pre- Find Out Which Ones Near You Will
• Amazon Has a Huge Opportunity on Palm’s Pre
• MobileTechRoundup 172- Pre-Planning
• Sample 720p Video From the Canon T1i and the Ending I Never Saw Coming
• The One Thing the Palm Pre Must Do to Succeed: Good Web Browsing

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• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce
• Content Farms: The Players, The Benefits, The Risks

There was lots of cool things going on in the world of mobile tech this week, and we busted our hump bringing all the good news for your reading pleasure. Here are the top stories on jkOnTheRun, in case you missed them:

• Verizon MiFi 2200 Review- Mobile Broadband Done Right
• What Happens if Pogoplug Pulls the Plug?
• Palm Pre Release Announcement Announcement
• Rumored iPhone Specs: A Rundown on the Reality
• Crippled SlingPlayer Software Highlights Network Neutrality Issue
• MiFi Comes To Sprint With GPS, Simply Everything Plan
• HP Mini 1000 6-cell Battery in the House
• Is Gmail’s Spam Filtering Failing For You, Too?
• Spam Reporting For Mobile Clients is a Must
• Would You Buy a Netbook With a Non-Removable Battery?
• Coffee Break- Another Case for MiFi
• This Week at Mobile Tech Manor $39- Getting Smaller
• MobileTechRoundup 171: YouFi, MeFi, WeFi, MiFi!
• Is the Netbook Fad Over? I Don’t Think So

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• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce
• Content Farms: The Players, The Benefits, The Risks

This week was the big CTIA show in Las Vegas, punctuated by lots of phone news. Here are the stories you didn’t see anywhere else in case you missed them:

• Mobile Tech Minutes: Intel Classmate Convertible PC
• Mobile Tech Minutes: Skype on the iPhone
• Would It Be So Bad if the Palm Pre Didn’t Emulate Palm OS?
• Novatel’s MiFi Isn’t Just a Skinny Looker.  It’s Smart Too
• This Week at Mobile Tech Manor #33: a Strange Week
• WiFi is a Must for Smartphones
• Another Day, Another App Store
• Samsung: Two Android Phones This Year, Less Google Inside

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• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce
• Content Farms: The Players, The Benefits, The Risks

The big CTIA show is set to begin this week but that didn’t prevent all sorts of hot topics from hitting the airwaves last week. Here are some of the hot topics on jkOnTheRun in case you missed them:

• Personal Cloud Computing + Netbooks = Mobile Supercomputing?
• Packing for Las Vegas Again
• AT&T: Get Ready for a Wild iPhone Summer
• Windows Mobile Marketplace to Charge Developers for Updated Versions, Too
• Do You Use your Phone Naked?
• Amazon’s Kindle 2: First Impressions
• Outlook 2007 Gets Big Performance Update
• Mobile Tech Minutes: There is No Perfect Smartphone
• Why Aren’t Browsers Automatically Optimized for Smaller Screens?
• This Week at Mobile Tech Manor #32
• MobileTechRoundup 167: 3 Kindles Are Better Than 2
• WebOS on a Netbook Could Be the NBT
• Palm Pre Beta Tester Tweets Release Date

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• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce
• Content Farms: The Players, The Benefits, The Risks

The mobile tech world never stops turning and we try to bring the top stories to you.  Here are some of those top stories on jkOnTheRun you may have missed:

• Hybrid Touch Book from Always Innovating adds/ removes the keyboard
• Netbook: the timeline of “genericness”
• Kindle for iPhone out- read Kindle e-books on your phone
• Celio Redfly C8N just arrived
• Mobile Tech Minutes: a Brief History Lesson
• This Week at Mobile Tech Manor #29: the iKindle has Landed
• MobileTechRoundup 164: Kindle lands on iPhone
• What’s the best e-book reader for the iPhone?
• Notebooks run much cooler today than in times past

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• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce
• Content Farms: The Players, The Benefits, The Risks

Mobile World Congress took place in Barcelona last week and cell phone news flew hot and heavy from that show.  Microsoft announced the Next Big Thing from Redmond and Android news bounced around the web too.  Here are the top stories on jkOnTheRun in case you missed them:

• HTC announces Touch Pro 2, Touch Diamond 2- nice and pretty
• Windows Mobile 6.5 unveiled- devices now called Windows phones
• Impressions of the Microsoft press event and Windows Mobile 6.5
• Reader Poll: how does Windows Mobile 6.5 strike you?
• Android Magic (G2) unveiled
• Do netbooks need to be saved?
• Impressions of the BlackBerry Storm so far
• Sprint adds 3G modem option to new Simply Everything plan
• Freescale says ARM will power half the netbook market
• Mobile Tech Minutes: eReader on the BlackBerry Storm
• Samsung Q1UP finally gets the Windows 7 treatment
• Must-have software for the BlackBerry Storm
• Web-based apps vs. apps built on web standards
• Editorial: the uphill battle Microsoft faces with Windows Mobile
• Dell files for cancellation of Psion’s “netbook” trademark
• Windows 7 on the Q1UP is relatively painless so far
• This week at Mobile Tech Manor #27- BlackBerry Storm lands
• Palm Pre bits for the week
• Sprint is hemorrhaging customers and money- Palm is scared stiff
• Why 81% of you aren’t impressed with Windows Mobile
• What are the advantages of an Android netbook?
• Poll: how much of your browsing is done on your phone?

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• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce
• Content Farms: The Players, The Benefits, The Risks

This week was a quiet one in the tech world with the Mobile World Congress starting next week.  It was likely the lull before the storm as we expect big news coming out of the MWC as usual.  Here are the top stories on jkOnTheRun you might have missed:

• My Phone appearance- official response from Microsoft
• Google to Psion- “netbook” is indeed a protected trademark
• GMail IMAP- the bane of the traveler
• Kindle’s second coming: $359, reads aloud, syncs content
• Google adds contact, calendar sync to most smartphones
• My stance on integrated 3G is softening
• eReader for iPhone grows up to version 2.0
• Windows 7 starter edition- no how, no way
• Missing Sync for Blackberry gains intelligent Bluetooth sync
• Video review: HP Mini 1000 MI netbook
• Netbook tip: try mobile-friendly web sites
• Om Malik ditches iPhone due to AT&T
• Mobile Tech Manor #26-  home again
• MobileTechRoundup 162: son of Kindle and economic stimulus
• Palm Pre bits for the week
• Got a new phone today
• Windows Mobile 6.5 video appears: kind of… strange
• eReader versions coming for Blackberry, Android, Linux, E-Ink

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• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce
• Content Farms: The Players, The Benefits, The Risks

Image by lacie babenco

This is the fourth in a series of online community management posts. Earlier posts covered online community manager jobs, what community managers actually do, and what skills are required to be successful in the role. I don’t want to leave anyone with the impression that community management is all sunny skies, unicorns and rainbows, though. Communities have their fair share of trolls under the bridge, wicked influences and other elements representing the dark side of the force, as Robert S. Robbins points out in a comment on one of my previous posts. Robert said:

“You seem to be ignoring the dark side of the profession. I’ve seen a lot of challenging issues come up in the online communities I participate in. For example: you’ll have to deal with trolls and other disruptive individuals, you’ll have to deal with copyright issues when content providers put up material they don’t own the rights to, and you’ll have to deal with security when women attract stalkers and kids are being preyed upon. YouTube started out as a video sharing site and then became a social networking site but they failed miserably when it came to managing that aspect of the business.”

The dark side can take many different forms. Here are just a few of them.

Trolls. These are the people who engage in a community with the sole purpose of baiting other users into disruptive and often emotional arguments. The best way to deal with trolls is to ignore them and refuse to take the bait, which usually drives them to leave your community for other communities where they can find an audience and an argument. Don’t feed the trolls.

Spammers. Use every tool at your disposal to deal aggressively with spammers using automated spam control software, like Akismet, and other tools that allow community members to report spam and automatically bury spam comments. As soon as the spammers realize that you are slow to deal with spam, you will find your community overrun with Nigerian royalty who need help transferring money, Viagra ads, foreign brides, and more.

Lawbreakers. This comes in many forms depending on the type of community – members uploading content they don’t own, scammers, and much more. How you deal with it depends on the ways that people are exploiting the system. In general, you should make sure your guidelines clearly state how the community can be used, get rid of any offenders quickly, and put technical solutions in place to discourage the behavior in the first place (reporting mechanisms, etc.)

Meanies. These are the people who make the community unpleasant for the other members: harassment, predatory behavior, bullying and more fall into this group. Again, make sure you have clear community guidelines (Flickr is a great example). Give people a warning or two about their behavior with a pointer to the guidelines, and then get rid of the members who refuse to comply and continue behaving inappropriately to other members.

How has the dark side manifested itself in your communities? What issues have you experienced, and how do you deal with them?

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• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce
• Content Farms: The Players, The Benefits, The Risks

You are probably spending today waiting for the start of the Super Bowl like many but meanwhile here are the top stories on jkOnTheRun in case you missed them.  Kevin is no doubt getting ready to see his beloved Cardinals play in their first Super Bowl so good luck to them and Go Cards!

• Mobile Tech Minutes: Windows 7 UI for the netbook
• So what’s the next great new smartphone going to be?
• Apple awarded multi-touch patent- end game for everyone else?
• Mobile Tech Minutes: Microsoft’s new game of Tag
• Thoughts on the Apple multi-touch patent: look out Microsoft
• Netbooks hurting notebooks: will they also kill the MID market?
• GMail unplugs from the cloud with offline support
• Mobile Tech Minutes: HTC Advantage revisited
• Eight mobile technologies to watch in 2009, 2010: Gartner
• Blackberry Curve 8900 reviewed; has me thinking
• No Windows 7 on the HP Mini 2140- yet
• Where is my “one social network to rule them all”?
• Follow jkOnTheRun via Twitter
• First impressions- Windows 7 on the HP Mini 2140 netbook
• Mobile Tech Minutes: Moblin Alpha on a netbook
• Poll: netbook or notebook?
• Little trackpads drive me nuts!
• Six upgrades I want in the recently found “iPhone 2.1″
• Mobile Tech Manor #25- pressing the Advantage
• Mobile Tech Minutes: GooSync
• MobileTechRoundup 161- we’re long-winded again
• Sync Google Calendars, Contacts over-the-air for free
• Will the Palm Pre battery life suck?

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• Why iPad 2 Will Lead Consumers Into the Post-PC Era
• The Near-Term Evolution of Social Commerce
• Content Farms: The Players, The Benefits, The Risks