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As we become accustomed to a real-time, data rich world the existing enterprise applications have to adapt — including customer relationship management software. Here are some thoughts on making it better. Read more »

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The only certainty involved in assessing the impact of technology on the future of our economy is complexity. Mark Sigal of Unicorn Labs argues that the impact of technology on job creation is a complicated question with no easy answers. Read more »

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In our rush to embrace data, we need to remember to questioning how we use it to find our business strategies. Sometimes obvious trends in the data can lead us astray. Read more »

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