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If your SaaS company has a high customer churn rate, it’s as if you’re trying to row in a leaky boat. You can’t move forward because you’re too busy bailing yourself out. Here are four steps you can take to make sure you retain more customers and keep your churn rate low. Read more »

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Farmer seed are a major source of borrowing, in Pakkoku, Myanmar
photo: Courtesy of Venetia Tay

It’s an unprecedented moment in Myanmar’s history as the country opens up to financing, technology and connectivity. Will mobile payments play a role in transforming the country? Read more »

pebble steel trio

Advances in low-cost and low-power computing are removing the shackles that have constrained the feature sets of wearable devices. IBM’s Paul Brody predicts this will allow devices like smartwatches and fitness monitors to become more contextually aware and start to blur the lines between wearables and smartphones. Read more »

In discussions about the Internet of Things, the lines between the concepts of “security,” “privacy,” “data integrity” and “liability” quickly get blurred. To discuss these issues seriously, we must separate them out and clarify the most important issues that need to be addressed for each. Read more »

At the World Radiocommunication Conference in 2015, one of the key debates will be whether to allocate more spectrum to wireless services. Yet, the data that informs this debate is deeply flawed, according to Tim Farrar, and overestimates the demand by as much as 1200 times. Read more »

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movie poster for Her

In the movie Her, a man has a romantic relationship with his intuitive, artificial-intelligence-powered operating system. Although some of the technology in the film is merely years away, we’ll likely be able to reap the benefits without risking having our hearts broken by an OS. Read more »


It’s easy to get caught up in vanity metrics: the numbers that make you look good even when your startup is stumbling. But here’s why you should examine those oft-quoted stats more closely, and the metrics you should consider swapping them for. Read more »

photo: GigaOM

Today, social networking giant Facebook turns 10. Here, a longtime user explains his relationship with the site and its evolution over the last decade. Privacy and ads are the big themes. Read more »

Cloud survey

Enterprises seeking agility are turning to the cloud while those concerned about security are holding tight to their legacy, on-premise hardware. But what if there’s a middle ground? Read more »

Apple's solar farm in North Carolina

Those of us steeped in the energy business would be happy to discuss it with 60 Minutes. We’re already creating many new jobs that address the need for more energy while staving off the impact of climate change. Read more »

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