The disruption potential of VoIP lies not so much in its ability to push down the cost of telephone service than in its ability to get consumers to ignore the telephone business altogether. The nature of the Internet makes VoIP advantageous even after the cost of plain old telephone service goes to zero. For while the network determines all the essential features of traditional telephone service, from audio quality (low) to addressing (telephone numbers), the Internet asserts few constraints on VoIP services or devices. Thinking of communication solutions as an extension of the web and implementation as hosting can help break the grip of the telephone myopia reflected in most VoIP business plans.

Framing the value of VoIP as replacement for traditional telephone service makes interconnection with the telephone network seem essential, but VoIP enables communication solutions that go beyond the
“telephone call.” Think of it as viewing the telephone itself as a more efficient telegraph. The infocom industry needs to unleash new demand associated with new services. A transformation from world wide web to worldwide communication requires interconnection among VoIP providers, not the telephone network. The unwillingness of Vonage and Skype to interconnect with other VoIP providers makes no more sense than Yahoo imposing on users a proprietary browser that can’t be used to access any other sites on the web. Continue »

A growing number of people expect mobile phones to emerge as the dominant means of Internet access for the 6.6 billion people on Earth; as proof, they point to the 10 percent of the 2.5 billion handsets in circulation that already include such access. But there exists a flaw in the mobile phone-as-path-to-Internet-ubiquity theory in that telcos generate the majority of their revenues from voice services that the Internet threatens to make obsolete — like a power company that makes most of its money through a monopoly laundry service that at-home washers and dryers have the power to put out of business.

In fact, given carriers’ efforts to excise voice functionality, it’s the Internet that seems unlikely to survive, much less prosper. Carriers routinely require device manufacturers to handicap handsets, for example, to remove Wi-Fi functionality in order to make it difficult to bypass voice plans. Another example is that of Apple and AT&T, which require iPhone customers to purchase both voice and data connectivity (i.e. laundry service and power) — a policy that’s even enforced for deaf customers with a doctor-certified inability to speak or hear. Continue »

A single commodity hard disk is fast on its way to being able to store every song ever recorded;* a close examination of how the rapid improvement of storage technology might apply to communication, therefore, is long overdue. Consider email, where the retention of messages enables the threading of conversations by recipient, subject and date. For while recording telephone calls usually means government wiretaps, the merits of a communication archive from an end user’s perspective deserves some consideration.

Few over the age of 25 will like the idea of creating a permanent record of telephone calls and other forms of communication, but the discomfort of mature adults can represent a counter-indicator. Plus, it seems safe to assume that people can distinguish between government (bad) and personal (good) uses of recording technology. Communication archives will require strong privacy tools and a reliable delete function, but an argument against a permanent record is an argument against communication. After all, people avoid email in some contexts, but no one proposes eliminating email archives.

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The declining relevance of telephone directories erased 95 percent of publisher RH Donnelley’s market capitalization over the last 12 months. Although Google’s free 1-800-GOOG-411 service may attract some share of the directory assistance business, the crux of the problem lies with the diminished standing of wired telephones in an increasingly crowded communications landscape. The demise of paper directories does not, however, mean there exists a clear alternative to accommodate the growing list of communication coordinates most people juggle. A “social directory” created by merging the telephone directory with the social networking model may provide a way forward. Continue »

Vint Cerf’s 1974 TCP-IP specification and Tim Berners-Lee’s 1989 World Wide Web proposals remained little more than interesting academic ideas until the ease-of-use advances that arrived with the Mosaic web browser in 1993, which sent the click-to-information Internet jumping from a paltry 500 end points to 10,000 by the end of 1994 and 24 million by 1998. Search engines then arrived to keep the information explosion manageable, with Google indexing a billion pages by 2000 — and 12 billion by 2007. The amazing upward trajectory of the World Wide Web, or what could be referred to as www.domain.com, followed a breakthrough in ease of use, not functionality. Improving ease of use can produce the same results for the Internet as a communication platform, or call.domain.com.

Gopher, FTP, and Telnet had long enabled the sharing of information between computers attached to the Internet, but friction associated with poor usability limited interest in the Internet to academia. New users, attracted by browser-based navigation, set in motion a virtuous cycle that got the information Internet off to the races. Growth in users attracted more information providers that in turn attracted new users. By 2007, 1.3 billion people were using the Internet to access information available from 500 million connected computers.

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