After working with them for about 2 months, I gave up, and asked for a refund. They did eventually get it to me.

This wasn’t worth the bother. I don’t mind helping someone on Beta software, and helping work out a few kinds… but not uninstalling and re-installing and never getting a product that EVER worked, was really quite bad. It is not ready for prime time, period.

I found their tech support to be fairly slow, although once I got the direct email of a support staff person, it was better.

I say, avoid it.

CH

My bump… when I launched Mozy for the first time I was able to complete the setup process, but after 8hours running the initial backup, nothing was uploaded. I worked through the firewall suggestions I found on the web and tried again. It’s 2 days later. I have put a considerable number of hours into fiddling, and now I can’t find the progress window.

I tried the 2 solutions for status window and neither worked for me.

Is anyone else out there having this problem, or … better yet, worked around it?

My first tech support request, which came within a day of using it, went unresponded to for about 5 days. That was not the only time an inordinate delay for tech support occurred.

But the main problem was, the software just did NOT work! I signed up at the end of January, and here in early April, Mozy has not succeeded in backing up my 60 GB of data! I have had it running several times daily. The software kept quitting, or connecting but failing to actually upload anything. I exchanged email with multiple tech support people, and went through about 5 upgrades, each upgrade promising to fix the problem that was stopping me from uploading data.

I cancelled today after an upgrade to the most recent version failed to work at all, despite several uninstall/reinstall procedures.

IMHO, Mozy for Mac is not even reliable enough to qualify for a Beta test status. I do personally know ONE Mozy for Mac user for whom this actually seems to work. He is happy. But it seems possible from internet reviews that he is in the minority.

In response to my repeated attempts to problem-solve for Mozy, they extended my contract by 2 months, for free. But I found that the amount of time I was spending trying to get Mozy to work was not worth “free,” even.

Good luck to Mozy, and I hope they get their sluggish technical support times improved, and that someday they have a product worthy of marketing to the Mac community. We Mac users expect better.

Greg C

But we are talking about beta software here, so be careful. Check out the cautions in this blog post for how to do just that.

I tried everything I could think of (prefs, cache, etc.) that didn’t require actual geekiness. Finally, ripped out Mozy. Fine so far.