When you’re getting ready for a major OS upgrade — say, from Snow Leopard to Lion — it helps to know the exact specs of the Mac that you have. Here’s a simple way to figure it out, plus a list of resources to get additional … Read More »
Apple
Apple launched a brand new site offering tech support for its products on Saturday, called Apple Support Communities. The new site represents an evolution of its support discussion forums, where users offer advice to one another regarding technical issues or other problems with Mac products. Read More »
It’s looking like Firefox version 3.6 may well be the end of the road for Power PC holdout fans of Mozilla.org’s flagship web browser. In a posting on Tuesday, Mozilla affirmed: “the likely outcome is that we will not be supporting PPC [PowerPC] for Firefox 4.” Read More »
It appears that we have a new “Fake Steve Jobs” in our midst. This time ‘Steve’ is claiming via email that the apparent performance issues witnessed on iPhone 3G devices running the latest iOS 4.0 software will be addressed in an upcoming update to iOS 4. Read More »
If you manage a small to medium sized non-profit, chances are that you’ve never considered Macs for your organization, or that if you have, you’ve been turned off when you see that the cost starts at around $1000 per machine. Let’s face it, operations budgets at … Read More »
In my day job, helping people with computers, I see many failed hard drives. If the computer is under warranty, I’ll always try to get the system manufacturer to replace the drive rather than order a new one for the customer. Recently, two clients came in, … Read More »
We usually love our Apple products. They work well, are easy to understand and when we have a problem, Apple works quickly to resolve it. Most of the time. What happens when Apple simply won’t play ball? Read on and find out how to work Apple’s … Read More »
At first I thought I was alone, and that my iPhone 3GS was defective, but now it looks like battery complaints relating to iPhone OS 3.1 are far from isolated incidents. Apple is officially investigating the matter, according to The iPhone Blog, which … Read More »
In order to prepare for the arrival of Snow Leopard, and hopefully deflect some frustrated tech support calls, Apple overnight updated oodles of support documents and knowledge base articles. One of said documents could be vital to people looking to upgrade today, as it … Read More »
Small business owners have it hard, especially in the current world economic climate. They have lots to do, not enough resources, staff, and time to get it done. For many small business owners, computers are only one more thing to worry about. It doesn’t have to … Read More »
In an article in USA Today, Ron Johnson, Apple’s senior vice president of retail, describes upcoming changes to the hugely popular One to One training and support program. Originally part of ProCare, One to One was launched in May 2007. $99 bought a 1-year membership, … Read More »
In this installment of the App Store Roundtable, I talked to a few developers about issues with supporting their apps after a sale has been made. Many developers are concerned at the difficulty of providing any form of after sales support to customers. Minor problems with an … Read More »
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