Adding smartphones to the American Customer Satisfaction Index’s review of cell phone makers this year revealed that customers who buy plain old feature phones for calling and texting are generally happier with the product than their smartphone-owning counterparts. Apple is an exception. Read More »
Apple
Apple’s iPhone, iPad and iPod touch are huge in the Middle East and North Africa, where they account for 55 percent of mobile Internet traffic, according to a new survey. The iPhone and the iPad trade honors as most popular device in many countries. Read More »
Apple won an impressive 42.8 percent of all U.K. smartphone sales in October, based largely on the introduction of the iPhone 4S. It’s the first time since Nov. 2010 that Apple saw its share of the U.K. smartphone market grow. Read More »
A quarterly survey by iPass released Wednesday says iPhone market share has overtaken BlackBerry’s in the workplace. iPhones’ popularity for mobile workers isn’t just a result of taking share from RIM, however. The overall market is expanding, too. Read More »
Siri went down on Thursday for its first extended outage — around five hours, according to most counts. Five hours is hardly three days (like another noteworthy recent mobile service blackout), but the reaction of media and users show Apple’s personal assistant is making its presence … Read More »
Yet another analyst report has joined the chorus of those claiming Apple will see its majority market share for tablet devices slide to less than a majority by 2014-2015. It’s quickly becoming a theme, but one which I find hard to back up in reality. Read More »
U.K. site MyVoucherCodes polled over 1,500 smartphone shoppers, and found that a third of those surveyed were “disappointed” with the 4S. Of those questioned, only 29 percent said they’d be interested in buying one. Might initial fervor mask a mostly underwhelmed buying public? Read More »
A new survey of business professionals out of the U.K. reveals that RIM’s recent network problems could work out very well for enterprise adoption of Apple’s iPhone. A survey revealed a lot of individuals interested in defection, and Apple’s platform as the life raft of choice. Read More »
Apple’s iOS once again dominated the mobile OS market share picture in September, according to new data from Net Applications. The enterprise application maker and web monitoring company found that iOS accounted for 54.65 percent of mobile market share, up from 53 percent in August. Read More »
Apple has an 89-percent retention rate, according to a survey conducted by UBS Research. The research firm polled 515 smartphone owners asking which phones they owned and their next smartphone purchase. The results are good news for Apple, not so much for RIM and Nokia. Read More »
Software maker Openwave filed suit with the International Trade Commission Wednesday accusing Apple and RIM mobile devices of infringing on five of mobile Internet connection patents, joining a long line mobile companies who are currently using the U.S. patent system to squeeze competitors. Read More »
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