Comments on: Random Acts of Shut Down http://gigaom.com/apple/random-acts-of-shut-down/ Sat, 11 Feb 2012 06:01:09 +0000 hourly 1 http://wordpress.com/ By: octarock http://gigaom.com/apple/random-acts-of-shut-down/#comment-313066 Fri, 20 Feb 2009 00:04:13 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313066 I had the same problem and for me it turned out to be the power supply. cost me 119 dollars to fix at Springboard Media in Philadelphia.

]]> By: Casey http://gigaom.com/apple/random-acts-of-shut-down/#comment-313065 Wed, 18 Jun 2008 04:33:01 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313065 I’m just now starting to have RSD problems with my 17″ PowerBook G4. These problems didn’t begin until I took it in to have the logic board replaced. The second I brought it home, it immediately began to shutdown. After about 2-3 days, the problem became more frequent, and I had to take it in again.

I was wondering if anyone thought this could be a result of having the logic board replaced or if it’s more likely that there was a problem with my computer before I took it in. I had my hard drive replaced about 7 months ago.

]]> By: Regina http://gigaom.com/apple/random-acts-of-shut-down/#comment-313062 Fri, 05 Oct 2007 12:51:26 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313062 I feel for ya! I had that happen to me last year to my 20″ iMac G5. I did end up having to take it to my local Mac service place (1 hour away) BUT I have not had a problem since. They replaced the power supply. And fortunately I have the extended warranty so it didn’t cost but the gas to go down there.

]]> By: John Koetsier http://gigaom.com/apple/random-acts-of-shut-down/#comment-313064 Fri, 05 Oct 2007 06:24:36 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313064 Just started having this random shutdown problem with our 17″ iMac G5 that is now about 2-3 years old.

Not cool!

Will try the power reset solution that someone mentioned, but I am not looking forward to have to replace the power unit or main logic board to get rid of this issue.

]]> By: rat http://gigaom.com/apple/random-acts-of-shut-down/#comment-313063 Thu, 27 Sep 2007 00:22:52 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313063 well, interestingly I found this blog looking for answers to RSD problems with a 17″ G4 Aluminum PowerBook.

The symptoms y’all have described fit my situation exactly. The system has a brand new drive, fresh install and all subsequent updates of Tiger and virtually no other software.(OK, Firefox) I’ve done all the apple voodoo of resetting the power manager and PRAM, running from only AC or only battery. Still seems to be happening. Another poster mentioned that it could be RAM related, and indeed I just upgrade to 2GB. I “inherited” this machine so I don’t know how stable it was previously. I’m going to put the old RAM back in and see how that goes.

The RAM issue seems pretty likely given the symptoms and range of systems on which it’s occurring. Although, I would expect RAM problems to lead to system crashes (of which I had 2 or 3 before the RSD started) rather than a complete shutdown.

Anyone having this problem still on Panther or an earlier version of Tiger? It sure would be interesting if everyone here were on the same system rev.

]]> By: Ahmed http://gigaom.com/apple/random-acts-of-shut-down/#comment-313061 Sun, 02 Sep 2007 13:27:21 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313061 I bought my first ever iMac G5 20″ thinking that this is da machine to have. no previous experience with apple and guess what? total disappointment. after a couple of months of very light usage the iMac had to quit. was told its a manufactures’ fault so i replaced the power supply unit and it worked fine. Now the iMac shuts down every 30 – 45 mins without warnings. put in mind that i dont use it that much may be 30 mins a week. I am about to throw it from the roof as am happy with my windows xp hp laptop.
iMac! ya right piece of crap.

]]> By: Brian from the Philippines http://gigaom.com/apple/random-acts-of-shut-down/#comment-313060 Mon, 16 Jul 2007 09:23:20 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313060 this is getting to be really annoying. i’ve noticed that most of the random shutdowns are happening with the intel macbooks and macbook pros. its also happening with the imac g5s, but guess what fellas? its happening on my intel imac 2ghz 20″.

any ideas on how to resolve this problem?

]]> By: Lukas http://gigaom.com/apple/random-acts-of-shut-down/#comment-313059 Sat, 19 May 2007 21:43:59 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313059 Lukas, again :)

A week ago i got my imac G5 (2nd gen., right before those with supplied remote-control) back from repair. Because the callcenter of Apple Germany refused to accept my SN for the exended repair-program, i decided to pay for repair. I couldn’t work with it no more, no chance.

There are no Apple Stores here in Germany (yet), but i brought it to an authorized service provider here in Berlin. And you know what: after 11 workdays i got it back with a new powerunit and it works till then nicely. No problems, no hardcloses, nothing. And the best: they managed to get it into the repair-program, so it didn’t cost me nothing at all :)

For those of you, whose computers suffer from the same problems my experiences in short:

- the first gen. imacs G5 had the motherboard to be changed
- for the following generations the powerunit was the failure
- as i could read in several discussion forums the german Apple-Support is known for it’s poor service towards private customers, and it’s unfriendlyness
- inspite of the risk to pay it for yourself, it seems to be quite a chance that a service provider gets you in.

I’m glad that it work out for me this way.

Greez from Germany

L.

]]> By: Jim Conroy http://gigaom.com/apple/random-acts-of-shut-down/#comment-313057 Thu, 08 Feb 2007 20:40:58 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313057 Same as Lukas. My iMac 20″ G5 suffers from random shutdown. It’s out of warranty (Sept 05 purchase) and Apple have washed their hands of it as the serial number is out of their range for a warranty extension. Recomendation from an independent repair shop is to replace the logic board/trad-in for a. refurb (£500 up). After 15 years building PCs and installing Windows I did not switch to a Mac to be crapped on from a great height. I’ve reset the PMU, hoovered the insides, reinstalled Tiger etc etc. I am now pinning my hopes on improving the power supply as per this discussion:

http://macosg.com/group/viewtopic.php?t=3557&highlight=122

]]> By: Lukas http://gigaom.com/apple/random-acts-of-shut-down/#comment-313056 Tue, 06 Feb 2007 18:03:19 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313056 Same thing on my iMac G5 20 inch 2 GHz :P

The problem emerged about one month ago shortly after my guarantee passed. A few days ago i called the apple-hotline after i found this (http://www.apple.com/support/imac/powersupply/repairextension/) on the apple homepage. they told me, that my Serial-No. is slightly out of the supported area. Though the symptoms are as described on the page and the EMC-No. is right. After screening lots of blogs and forums i have to say, that the wave is HUGE, man, it’s growing from day to day! It’s not only the MacBooks and iMac G5, it’s the Desktop G5, too! Seems that a hole year of production (2005) is suffering from this problem.

But reading the comments it seems that for a lot of people it was the power unit replacement that helped. But not for all :( I called the appleservice here in Berlin, and if you have to pay it by yourself, it’s FUCKIN’ EXPENSIVE: 150-250 Euros for power unit replacement, 800 Euros for Logic Board.

I’m VERY ANGRY about Apple, because it’s not the customers fault, that they build in a not properly working piece of electronics. And their service is shite (at least for me, who called their hotline for the first time). But – on the other hand – it would be really expensive for them, if they would give a recall for a whole year of production. February 6, 2007

]]> By: David http://gigaom.com/apple/random-acts-of-shut-down/#comment-313058 Fri, 02 Feb 2007 22:15:09 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313058 I’ve had a G5 IMac (Power PC processor) flatscreen running well for over a year and it has in the last month developed the random shutoff problem. A techie talked me through resetting power management and PRAM, but my IMac did a random shutdown a couple of hours later, so that didn’t solve the problem. It feels like a power switching problem, actually. Any news about this problem? February 2, 2007.

]]> By: Jeff http://gigaom.com/apple/random-acts-of-shut-down/#comment-313055 Sat, 02 Dec 2006 03:58:42 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313055 Having the shutdown issue with my IMAC G5. Initially had the logic board replaced by Apple authorized service center(took a month and a half before getting mac back!) After getting back, the fan is so loud(infamous “jet engine” noise).

3 weeks later my mac starts shutting down on me on its own again. Took to Apple Store, they replaced power supply. Still noise as hell and the machine still shutting down. Going to call them tomorrow morning.

]]> By: Regina http://gigaom.com/apple/random-acts-of-shut-down/#comment-313054 Thu, 19 Oct 2006 23:50:25 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313054 Nick,
Did they say what they fixed? Just curious – others have had the power unit replaced, heatsync etc…

Regina

]]> By: Nick Santilli http://gigaom.com/apple/random-acts-of-shut-down/#comment-313053 Thu, 19 Oct 2006 21:55:50 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313053 Regina -
yeah, when I originally brought mine into the Genius Bar they did the same thing – zapped it like 12 times in a row in fact. Started it up, and 1 minute later, BOOM! they sent it to applecare and I got it back 3 weeks later and it’s been working like a champ since.

Of course this was almost 2 months ago now. There’s been so much hooplah about all of this, that most people shouldn’t experience the 3 week turn around that I did. Most of the parts are on hand now to make things all better…

Hope it gets rectified quickly for all those still dealing with this.

]]> By: Regina http://gigaom.com/apple/random-acts-of-shut-down/#comment-313052 Wed, 18 Oct 2006 23:52:34 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313052 Tuesday night I called AppleCare and the girl had me completely shut down everything. Unplug everything that goes into the computer. Unplug the computer itself. Wait a couple minutes. Then I plugged the computer back in the very same time I hit the power button twice. She told me that reset the power unit. She also had me zap the PRAM. It has been running good since… although it has only been 24 hours! So I am praying that does the trick.

]]> By: Weavel http://gigaom.com/apple/random-acts-of-shut-down/#comment-313051 Wed, 18 Oct 2006 07:52:15 +0000 http://theappleblog.com/2006/08/29/random-acts-of-shut-down/#comment-313051 Hi rennie foster – so far so good with the change of power unit – the iMac has been running fine (but saying that it hasn’t been used as frequently as it was before) – will post a new comment if anything changes

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