Thanks,
H

Sorry to hear about your all of your troubles. I’ve passed on this note to some folks within the QuickBooks Online team to get your discount offer addressed.

Were you able to straighten out the accountant company ID situation? Let me know, that seems like a sticky one that we can definitely help figure out what happened.

We certainly hope your continue using QuickBooks Online to run your business, apologies for the early ups and and downs.

Kristen
Product Manager, QuickBooks Online

Intuit has missed on all three points. To recap some of what I have endured:
1. Live:
A. Merely reporting that I received a phishing email regarding my account resulting in Intuit locking me out of my account and directing me to cancel it entirely and start over from scratch.
B. After setting up a replacement account, the user accounts became so corrupted that I was again directed to close it and start from scratch for the third time. (See secure for detail.)
2. Secure: In starting over from scratch, a new QuickBooks Online Plus account was created where my user ID and my accountant’s user ID became identical within the same company ID despite each user having different passwords. The login credentials for my company became so intertwined with my accountant’s other business clients that I gained full access as a Company Administrator to all of his other QuickBooks Online Plus business clients. At the same time, my accountant’s access to his other QuickBooks Online Plus business clients was lost. This represents a major glitch in your security systems.
3. At the advertised pricing terms:
A. In emails from Intuit on September 8, 2009 and again on September 30, 2009, I was offered “20% off your subscription FOR LIFE on a Plus subscription.” This offer was later represented verbally as “for the life of the promotion” until I provided written documentation to the contrary. Intuit’s written pricing offer is now being neither reflected in my account terms, nor, being denied by Intuit staff.
B. Despite a promised “full 30 day trial period before your subscription begins billing” and a trial create date of 09/08/2009, I received an email receipt on 10/4/09 stating: “Starting on 10/04/2009, MasterCard ends with 4218 will be charged $34.95 per month.” That is to say charges would start 4 days early and reflect full retail pricing.
C. Despite a QuickBooks Online Basic trial create date of 09/08/2009 and an upgrade to Plus on 9/4/10, I was then incorrectly billed $9.95 on 10/8/09 and again on 11/11/09.

Two weeks after having submitted Quickbook’s written offer of “20% off your subscription FOR LIFE on a Plus subscription” to a manager, I am told the Marketing department may need another two weeks to provide an official response on whether of not they will honor their discounted pricing offer.

Until then, you can change the user agent in Safari 4. To do this, go to Safari>Preferences. Under Advanced, choose Show Develop menu in menu bar. In the Develop menu, go to User Agent>Safari 3.2.3 Mac.

Best,
Will

BTW how do you do a rollback to Safari 3?

If so, do you just contact Intuit support to have them set us up?