On Word

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A BOVINE ABOMINATION

AKA Word 6.0. It had more business floating over a Macy’s parade than taking up space on a hard drive. Continents drifted faster than it launched. Its new look (identical on both platforms for the first time) was aggressively gray – it had all the charm of an urban flood channel. By then I was personally so convinced of Microsoft’s malign intentions toward the Mac that it was a surprise to me when 6.01 came out and solved the boot speed problem – something to do with font loading if I recall correctly.
Maybe now’s a good time to step back and take a deep breath.

Why all the hyperventilating Andy? What difference did it ever make whether the letters and reports I did were done with Word or some other app? Or on the Windows version of Word rather than the Mac version? I had, by the mid-90s, seen how much more quickly Word for Windows launched; how much more snappily the font menus dropped down, and how inhumanly fast Word could scroll through page after page of saturated text in a big file. I’d always seen this as further proof of Microsoft’s villainy. They hobbled the Mac version of Word as just another way to pry users away from Apple.

Now I wonder. The G5 front-side bus made a big difference in the Mac’s speed with lots of programs, including the Office suite. The Mac OS has always had more eye-candy than Windows. Now that Apple’s made the jump to Intel, I hear the developer Mactels are blazing fast. These are legitimate non-Microsoft explanations for the Mac’s relative lack of performance. How much of my anger at Microsoft was misdirected? And besides – the Mac’s just a tool, isn’t it?

Yes, it is. But oh, what a tool. Mac users often use the word “love” when they talk about their machines. It’s a common phenomenon in the Mac community. You don’t find its equivalent on the Windows side much. Windows has never been a very lovable OS and neither is the hardware it runs on. Which is not to say that many Windows users don’t have intense feelings about their platform. On the contrary.

THE HERD

PC users like to rib their Mac brethren for being too touchy-feely about their machines. They like to hold themselves up as exemplars of rationality. But I can think of few better examples of unreason than the commercial stampede to Windows that brought Microsoft its monopoly ten years ago.

How much of that PC buying came after thoughtful consideration of system features, strengths, and weaknesses? And how much of it came about because of the sheer brute logic – if you can call it that – of the herd? It’s easy to buy based on popularity. We all do it sometimes. No need to compare and contrast things in detail, no need to exert mental energy deciding what matters to you and what doesn’t. Much easier simply to do what everyone is doing.

What would happen if you took a group of people who’d just bought Windows 95 and asked them why they did it. How many of them would give you some version of “everyone’s doing it”? (Variants: “It’s a Windows world,” “It’s the standard,” and “Nobody ever got fired for buying Microsoft.”)

The herd mindset is attractive because it makes no demands. Do what the herd does, buy what the herd buys, think what the herd thinks, and reap the benefits of primordial validation: a good feeling in your gut (synonyms: safety, security). Ask 100 people in any herd why they’re there, and they point to others nearby: “Because they’re here.” Go to those others, ask them the same question, get the same answer. Multiply that exponentially and you get a sense of the tremendous self-reinforcing, self-replicating energy that generates and sustains a herd. At a certain point, groups reach critical mass, grow explosively and become herds. That’s what happened with Microsoft Windows. And Word, and all the other Office apps in the mid 90s.

Meanwhile, consternation swept the Mac universe, where the herd phenomenon was also at work, only in reverse. I don’t think I saw one article about Apple – outside of those written in the Mac press – that didn’t use the word “beleaguered.” Journalists probably had a macro for it. (A Word macro. :-) )

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