Comments on: Elgato Releases Turbo.264 HD Video Convertor http://gigaom.com/apple/elgato-releases-turbo264-hd-video-convertor/ Fri, 10 Feb 2012 15:14:24 +0000 hourly 1 http://wordpress.com/ By: Hd Video http://gigaom.com/apple/elgato-releases-turbo264-hd-video-convertor/#comment-342566 Wed, 03 Jun 2009 12:34:23 +0000 http://theappleblog.com/?p=19998#comment-342566 I have to agree with both of you on some points. The HARDWARE part of the Turbo264 is excellent. I have done my own tests and a file that has taken 5-6 hours without the turbo have taken closer to 2 hours with the Turbo.

]]> By: Mike http://gigaom.com/apple/elgato-releases-turbo264-hd-video-convertor/#comment-342565 Sat, 11 Apr 2009 03:23:50 +0000 http://theappleblog.com/?p=19998#comment-342565 I am very disappointed with the Elgato 264HD. The lack of basic features like AC3 audio and subtitles turns me off. trading $150 + no basic audio + no subtitle + worse picture quality + missing features for just 3x-4X speed conversion is a bad deal. I don’t understand the idea of having best picture quality (HD) and less than basic audio (AC3 not supported).

]]> By: Hickemon http://gigaom.com/apple/elgato-releases-turbo264-hd-video-convertor/#comment-342564 Mon, 23 Mar 2009 02:57:32 +0000 http://theappleblog.com/?p=19998#comment-342564 I have to agree with both of you on some points. The HARDWARE part of the Turbo264 is excellent. I have done my own tests and a file that has taken 5-6 hours without the turbo have taken closer to 2 hours with the Turbo. As for the SOFTWARE, I agree it is definitely the weak part of the product. The problem with a lot of video files is that they come in a “common” container. The file might be AVI but is it Divx4, 5 6 ? Xvid? 3ivx? Saying they support “AVI” is just too broad a statement and they should do a better job at that. The bottom line is buy the product for the hardware and you will be very happy. Software that supports the hardware like Toast 10, Popcorn 3, and RoadMovie are much better software packages to use. If you are a user of iMovie you will see a huge difference in the processing time.

]]> By: sherkaner http://gigaom.com/apple/elgato-releases-turbo264-hd-video-convertor/#comment-342563 Fri, 20 Mar 2009 19:13:19 +0000 http://theappleblog.com/?p=19998#comment-342563 Dang. Some of us have bad luck I guess, although I am surprised that you were so impressed with their service. They typically take weeks to get back to me about service tickets. Once they do, they’re nice, friendly people to be sure, but the answer usually comes back to “maybe we’ll fix that in a future version”, which never seems to happen.

]]> By: Mark Plested http://gigaom.com/apple/elgato-releases-turbo264-hd-video-convertor/#comment-342562 Fri, 20 Mar 2009 16:44:42 +0000 http://theappleblog.com/?p=19998#comment-342562 Hi Sherkaner,
It sounds like you’ve had a bad time with Elgato, but I have to say I’ve had quite the opposite experience. I’ve got three of their products, including the Turbo.264. All have worked flawlessly, and the one time I had a problem (or my own doing) they dealt with me quickly and efficiently.
They still get my vote as one of the good Mac companies, and my order for the new HD Turbo.
Mark

]]> By: sherkaner http://gigaom.com/apple/elgato-releases-turbo264-hd-video-convertor/#comment-342561 Fri, 20 Mar 2009 14:46:04 +0000 http://theappleblog.com/?p=19998#comment-342561 Stay away. Elgato has had pathologically bad software support for years. They continue to put out cool new products, but fail to fix major bugs in their old stuff. My Turbo.264 continues to crash on many, many types of (supposedly supported) video files, and the best their support has offered is a beta version that fixes that one problem, while introducing other new problems. If you read their discussion forums, you’ll see pages of these problems with both their EyeTV software and the Turbo.264 software. Given my bad experience with EyeTV, I’m not sure why I took the risk on the Turbo.264…

I don’t generally like slamming whole companies, but I and others have been putting up with this behavior on Elgato’s part for years now, hoping that they will finally make this stuff usable. Just a word of warning to those assuming a smooth, no-maintenance solution.

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