Comments on: Apple Launches MobileMe 24/7 Live Chat Support…and No One Noticed

By: Tina

Tina — Thu, 21 Oct 2010 11:04:49 +0000

I can’t get off trash page

By: ann

ann — Wed, 20 Oct 2010 23:00:34 +0000

um how do i know when find my iphone is working when it wont locate it and its on?

By: chad allman

chad allman — Tue, 08 Jun 2010 04:51:00 +0000

Having trouble registering my i-pod, i-touch

By: janet barron

janet barron — Sun, 06 Jun 2010 23:22:11 +0000

I am trying to put my password in, but it said to contact mobileme support if i haven't changed it

By: Dick

Dick — Sat, 20 Mar 2010 01:25:33 +0000

My question is “how can I delete a picture on my MobileMe (gallery) ? Thanks for your help. Dick

By: Colin Newsome

Colin Newsome — Fri, 05 Mar 2010 13:46:35 +0000

A couple of days ago I contacted a support line and mentioned that although the annual payment for the mobile me account was £59.00 in the space of about 8 months I have recieved 4 bills of £59.00 for the above account.
The person I spoke to investigated the two payments I mentioned to him and he told me that the other payment was for another account labled hawaayman1 . . . . which he has now cancelled and I believe he is arranging a credit for. My problem is now I have been informed that this is not the first time we have been overcharged and it has been pointed out that in May 2009(14th May, ref..04468369) I was charged £59.00 and again (10th May ref . 12629992) . . One of these payments has now been repaid but that still leaves me with a total of 4 payments and only two credits in the space of 8 months. I dont have a clue what is going on and would like one more payment refunded and an explanation as to why this has occurred and an assurance that in future I will only be charged once a year for my only account . . hawaayman@mac.com.

By: David Pilati

David Pilati — Tue, 26 Jan 2010 15:32:55 +0000

Mobileme support is terrible. Mobileme pulled 44 of my 74 contacts off of the phone and I couldn’t get them back. I spent 1 1/2 hours on their chat with no help. The final answer was to reenter them by hand!

Try to get someone on the phone is impossible. Wherever they are based has no phone service (j/k) but to not have option to escalate is absurd.

I screameed and hollered as best you can on chat and could not get someone on the phone. My chat box started crashing – I could intermittently type but it was horrible.

I am now into a phone call for 1/2 hour and I haven’t got them past confirming my billing address.

I will never buy another apple product.

By: hanna

hanna — Thu, 07 Jan 2010 03:05:35 +0000

I spilled nail polish remover on my macbook, it contains a low amount of acitone or none at all sorry my spelling sucks. WHat do I do? My computer works fine but my keyboard is stuck wont type a thing.

By: daniel

daniel — Mon, 04 Jan 2010 21:28:00 +0000

mobile me will not let me log in I have tried everything. i need to talk to someone as I have paid for a product I have never used. Please help….

By: Ed Jacobus

Ed Jacobus — Thu, 31 Dec 2009 01:26:23 +0000

Re: iDisk

How do I allow someone access to my public folder.

I would look it up on some kind of online manual, but can’t find any.

By: jerrymouse123

jerrymouse123 — Sun, 27 Dec 2009 15:41:09 +0000

how much would that be?

If Apple has its 24 hour chat support hosted by http://www.live247support.com then the company is investing on unlimited live chat operators with per minute billing starting from just 6 cents.

By: Stewart

Stewart — Sat, 29 Aug 2009 01:30:22 +0000

I may be blind but I don’t even see a “Chat now” button any more. I saw it once but it doesn’t seem to be there any more.

Can Anyone tell me where it is on the page?

By: Stewart

Stewart — Sat, 29 Aug 2009 01:25:28 +0000

I got NO help form APPPLE INDIA either. I can’t upload an uncompressed 300MB file. She didn’t know what to do but said it should work.

Thanks PC-APPLE

By: bernard COHEN, MD

bernard COHEN, MD — Mon, 24 Aug 2009 18:24:47 +0000

My wife has an Ipod touch which is synched to my Imac via cable and via mobileme.
I just bought an I phone and can’t get on mobile me or link to Ical and Music.
What do I do? Can the Imac accept two external devices?
do I need two mobile me accounts?
thanx

By: lark

lark — Tue, 18 Aug 2009 17:58:03 +0000

I may need to suspend my website (running via mac.com or whatever it is called now) for a period of time and then put it back on again. Might be for about 3 months. Is this something I can do easily? If so how to suspend and then how to relaunch? Need to know ASAP. Thank you!

By: Baxter

Baxter — Wed, 22 Jul 2009 03:02:11 +0000

mobileme chat support is based in the US, UK, France, Germany, Japan and recently China, the US and UK support agents support all english speaking chats, Germany supports German …. you get the drift. there are no Indian based outsourced jobs for the chat support. besides, i doubt that they would be able to handle the kind of trash that US , German and UK users throw at the agens