Comments on: Apple Ignoring Support Requests for MobileMe?

By: Roger

Roger — Sat, 13 Mar 2010 20:01:41 +0000

Well over a week ago, I returned to my MacBook Pro to discover that all of my contacts were gone … and I mean really gone. They were not there, they were not on my iPhone, and they were not on my MobileMe account. After unsuccessfully trying to figure out what had happened, especially since no one was at the computer when whatever happened happened, I opened a Chat support dialogue with MobileMe. To put it briefly, my contacts were re-sent to me a little over a week later. However, I have been unable since to access my MobileMe account or to sync anything. So, I can’t get my contacts back to my iPhone, I cant access my e-mail on my iPhone, and I can’t even download app updates from the Apple Store because MobileMe never properly restored my MobileMe account access or advised me as to how to do it. And I have spent loads of time waiting for feedback on a problem that, with a telephone call, would have taken all of about 5 or 10 minutes. Why in the world does a company renowned for its innovation deliver support in this manner? And, oh, by the way, what happened, I wonder, at the MobileMe server that caused the problem in the first place? Can it happen again?

By: Apple’s Cloud Storage Plan Extends to Movies, Too

Apple’s Cloud Storage Plan Extends to Movies, Too — Wed, 03 Mar 2010 16:27:00 +0000

[...] to pass, the question of Apple’s server reliability will inevitably come up. MobileMe took well over a year to reach a level of stability I’m comfortable with. How long would all-media streaming take [...]

By: And the MobileMe Complaint Train Rolls On « Carelee Blog

And the MobileMe Complaint Train Rolls On « Carelee Blog — Mon, 18 Jan 2010 16:33:03 +0000

[...] version of the Apple site. Go in the U.K. site and the Email form is as plain as day. However, online reports seem to indicate that people are just getting a standardized email exactly 48 hours after their [...]

By: And the MobileMe Complaint Train Rolls On » Rayaoto Blog

And the MobileMe Complaint Train Rolls On » Rayaoto Blog — Mon, 18 Jan 2010 11:15:28 +0000

By: Mark

Mark — Fri, 24 Jul 2009 23:15:08 +0000

I am totally frustrated with MobileMe. I have not had the ability to sync Calendars and Contacts for a week. The “Engineers” are supposedly investigating the matter. I suspect that they’ve done nothing. This is a core function of their service that I’m paying for – how difficult can this be?

I would strongly advise anyone considering Mobile Me to not do it. They can’t do what they advertise!

By: Polly

Polly — Mon, 29 Jun 2009 14:21:34 +0000

I am unable to sys my contacts with mobile me account. What can I do to correct it. I have a mobile me account my computer that works great, just bought a computer for my husband and it does not sync with his contact on his computer. What is wrong. Polly

By: tracy

tracy — Mon, 15 Jun 2009 01:08:34 +0000

I canceled mobileme last summer and I can’t get it off of my “sync” choice in iTunes. I even went into program manager on my pc and deleted all parts of the program. I still can’t sync my contact. It keeps saying it will push thru mobileme, and will not allow any other choice!!!!! Any suggestions. Calling, emailing, or chatting for help is POINTLESS.

By: Justin

Justin — Tue, 06 Jan 2009 03:23:38 +0000

Apple has clearly bitten off more than it can chew. Where do we start with issues? Repeating events – what a joke – MobileMe needs a “Delete All Future” events in addition to “Delete All”. Furthermore, “Delete All” needs to apply only to those true duplicates of the recurring event (not the shifted variants – such as those that were customised, repositioned and contained notes).

By: optoteogscear

optoteogscear — Mon, 29 Dec 2008 01:36:27 +0000

ckggavpzdrutprdwwell, hi admin adn people nice forum indeed. how’s life? hope it’s introduce branch ;)

By: A.I. Disk Brings MobileMe iDisk to the iPhone | The Apple Blog

A.I. Disk Brings MobileMe iDisk to the iPhone | The Apple Blog — Fri, 24 Oct 2008 23:01:03 +0000

[...] cloud is gaining ground. Despite early hiccups, I signed up for a MobileMe account shortly after purchasing my iPhone and I haven’t looked [...]

By: HAE

HAE — Fri, 12 Sep 2008 13:30:20 +0000

I’ve had consistent mobile me problems for three weeks. I never got notice mac was switching over even though I pay for my year the end of June. When I complained, they assured me they sent ONE EMAIL in June.

I no longer use the phone and had switched all email correspondence to mac. My address book contacts didn’t transfer. Mobile me is the worst e-mail service I’ve ever had.

After dragging through lists of “help” last week, I spent 45 minutes IMing with “tech support.” I’ve been online 15 years and couldn’t understand this person. He was worthless as help and I finally just logged off.

Last week several people didn’t get e-mails I sent. For the past 12+ hours, I can’t even log onto mobile me. I CANNOT GET EMAIL. When I try to send e-mail, I get a message that server doesn’t work. The only thing I did to the computer yesterday is download itunes updates.

I never had trouble with mac.com and I’ve had an account for years. I trust my yahoo account still works. I can’t believe Apple created something this bad.

By: Michael

Michael — Mon, 11 Aug 2008 01:18:18 +0000

I’ve waited for HOURS for a tech support person to respond to the MobileMe chat. The estimated 7 minutes response time on my screen has been stalled there for over an hour now. I have “chatted” with an on-line rep twice in the last 24 hours, only to be put off and disconnected without a reasonable solution. For a long-time Apple loyalist, this is an extreme let-down. I’m reconsidering my thoughts of buying more Apple stock.

By: Mark

Mark — Sun, 10 Aug 2008 06:35:17 +0000

http://www.apple.com/ca/support/mobileme/contact.html?form=mail&topic=MobileMe%20Mail&subtopic=Sending%20Mail

email support for mobileme

By: Allison Sheridan

Allison Sheridan — Sat, 09 Aug 2008 02:49:22 +0000

Charles – you’re being unfair to Microsoft.

By: Charles Finn

Charles Finn — Fri, 08 Aug 2008 22:06:50 +0000

The MobileMess problems continue, and Apple is doing everything it can to fix the problem. That is, the problem of customers complaining about the lack of service or communication. There is no feedback link for MobileMess on Apple’s website, and posts that complain about the service are summarily removed from the discussion forums.

I spent two hours on the phone today trying to get help. I was hung up on twice, and the only “answer” I was given was that no one at Apple Customer Service or Tech Support can contact MobileMe support; they have no phone lines or email addresses (?). The only way to get help is via the online chat system, which is so overwhelmed that it simply tells you to try back later.

Who knew Apple’s support was now being provided by Microsoft?

By: iPhoneFanClub.eu » Blog Archive » And the MobileMe Complaint Train Rolls On

Tue, 05 Aug 2008 15:22:43 +0000

[...] U.S. version of the Apple site. Go in the U.K. site and the Email form is as plain as day. However, online reports seem to indicate that people are just getting a standardized email exactly 48 hours after their [...]