Comments on: Apple Changes One to One Subscription Program

By: margarirta

margarirta — Tue, 18 Jan 2011 14:46:23 +0000

In our 80′s we bought our first Apple and have been very happy with it, but without the One to One sessions we probably would have junked it.
It is a real blow to me to have the One to One unavailable to me because of changing rules. My learning will be curtailed and at age 84, I need all the help I can get. I have used the One to One as a selling point to a friend. I sincerely believe you are making a big mistake. I won’t make upgrades to the system I have ——-tiger ——-i considered going to sno leopard, but without One on One to help me , no reason to add new capability. I’m very disappointed in the company.

By: Fiaz

Fiaz — Mon, 09 Aug 2010 15:23:48 +0000

Correct link above.

By: Barbara Merritt

Barbara Merritt — Tue, 29 Jun 2010 14:06:25 +0000

I want to renew my one to one but I may be unable to get into the store
by July 6th which is when my previous one to one expires. Can I renew
it by phone. If not any other suggestions. Thank You Barbara Merritt

By: monica savage

monica savage — Sun, 28 Feb 2010 20:29:25 +0000

CANT BELIEVE IT: i have been duped. i bought a new mac and went for the $99 one to one believing i could get a one on one 60 min training. my time was confirmed today at 1 pm. i work alot and organized my day for this. got there and they told me ” so nice to see you. — the girl left and then hesitantly came back and told me to have a seat with the -other guy and the tutor will look after both of us” i was a little peeved and asked what the one to one was and they said i signed up for a personal project– and i agreed, but i had to choose on the website what i wanted– then they said no personal training on a sunday???
what garbage, then they suggested i log on and see if the system made an error. I then demanded my money back but was livid that they did this and tried to make it look like it was my fault that they didnt have someone to tutor me. typical i guess with people who think ( and can i guess) get away with this. What to do! – i did get my money back but am totally angry with them.

By: Gail Hunter

Gail Hunter — Sun, 31 Jan 2010 03:09:41 +0000

Fortunately, they’ve eased up on this…or maybe they felt sorry for an old lady, but I was allowed to purchase the 1-2-1 after a week of trying to figure out what to do with all my extra fingers. I’ve had two sessions and each one saved me a week of trial and error.

By: phyllis hurt

phyllis hurt — Sat, 23 Jan 2010 21:48:46 +0000

I WOULD SIGN UP FOR A ONE ONE CLASSES 1 FOR THIS SUNDAY IN THE ATTERNOOM. THANK YOU RSVP ASAP

By: Peter Dahlke

Peter Dahlke — Fri, 18 Dec 2009 01:16:09 +0000

To bad that you found a lemon hanging on the apple tree. My experiences have been excellent. When you sign up for you next scession, add that you do not want to work with this instructor again.

By: Peter Dahlke

Peter Dahlke — Fri, 18 Dec 2009 01:10:48 +0000

The infrequency of one to one sessions has the smell of bait and switch to it. How many of the trainers are being redirected towards other store related functions? These are management moves. Last year Apple extended the one to one contract because of the back log issue. They gave the users an extra month of service. Might this be on the horizon? Some one upstairs needs to look at this element of their business model.

By: MellyB

MellyB — Mon, 23 Nov 2009 18:11:15 +0000

What about those customers that repeatedly make appointments and do not show?
As for your example of employees, there are so many resources offered for training there is no reason in the world for them to be using OnetoOne.
There are also free workshops offered to anyone. Did I mention they are FREE?
Did you know your AppleCare includes unlimited one on one phone support? So if you are having problems you can call and ask.
This is not a big deal at all. Much ado about nothing and a way for you to generate traffic. Sigh.

By: Del Denham

Del Denham — Thu, 19 Nov 2009 22:09:37 +0000

Yes we live in Sun City Az. & we leave for the high country in the summer , we will be leaving in may & will not get our years worth of training, we was told we would get & hrs. a week but it is more like & hr. in two weeks its not good & we are not very happy about it . If we could get the hr. a week as promised we probably could learn enough to make it worth the money spent ,but like it is going no way (doesn’t fit the the learning curve )

By: yabancı dizi izle

yabancı dizi izle — Wed, 07 Oct 2009 21:44:11 +0000

FYI current 1-2-1 customers can renew, no problem there. Still beats trying to get help at best buy!

By: Learn Aperture Without One to One

Learn Aperture Without One to One — Mon, 07 Sep 2009 00:37:48 +0000

[...] Apple changed its One to One policy, I had no idea it would eventually affect me personally. As a consumer who [...]

By: jerry swirsky

jerry swirsky — Fri, 28 Aug 2009 21:59:25 +0000

I bought a macbook last December(2008)It was never explained to me that I had to purchase One on One at time of purchase. In fact,the sales person said it made sense to work with the Macbook for a while and then consider purchasing One on One and that this could be done any time within a year.
This does leave a bad taste from a Company that produces wonderful products.
This is the kind of PR that Apple doesn’t need!!

By: NewMacBuyer

NewMacBuyer — Thu, 20 Aug 2009 00:39:45 +0000

I purchased a new mac and one to one training about a week ago. My first two training sessions went great. Both the trainers were very good and made the sessions interesting and I learned alot. However, the third session was a real nightmare. The trainer is one of the supervisors of the creatives so it wasn’t because of a lack of knowledge. It was obvious from the first greeting that my being there was an inconvenience and irritation to the trainer. There was no introduction and there were no questions about what I was there for… just silence. Ok, so I decided to try to get things started by mentioning where I left off in my previous session… silence accompanied with a look of: so who cares? When I asked what direction the trainer would recommend taking that suddenly sparked a condescending diatribe about: “well what did you buy the computer for, what are you going to use it for, there is way too much to cover to just start showing you everything.” I could go on with a detailed account of this total waste of a “training session” but what I’m really wondering now is if anyone has a suggestion how to proceed. Should I talk to a store manager or higher management , just go to a different location for training or just stuff it and carry on as if everything is fine. I have to say I’m really disappointed and I’m trying to put it in perspective. But the experience was so full of tension and negativity that I really feel like not going back for any more one to one training and say the hell with it.

By: bonnie Kaplan

bonnie Kaplan — Wed, 05 Aug 2009 00:08:39 +0000

I have to agree with the majority of Mac lovers. I have had pro care subscription through 3 macs and I want to continue as I get deeper into the Final Cut Studio Apps. Please respect us as mac lovers and learners. We are your greatest source of support and want to continue that way
Bonnie Kaplan

By: Dan

Dan — Fri, 31 Jul 2009 04:33:00 +0000

Apple should make it pay per session. Say $5 to $10 per session. They are a business, and they don’t “owe” one to one sessions to their customers for $99 a year.