Comments on: Apple Changes One to One Subscription Program

By: margarirta

margarirta — Tue, 18 Jan 2011 14:46:23 +0000

In our 80′s we bought our first Apple and have been very happy with it, but without the One to One sessions we probably would have junked it.
It is a real blow to me to have the One to One unavailable to me because of changing rules. My learning will be curtailed and at age 84, I need all the help I can get. I have used the One to One as a selling point to a friend. I sincerely believe you are making a big mistake. I won’t make upgrades to the system I have ——-tiger ——-i considered going to sno leopard, but without One on One to help me , no reason to add new capability. I’m very disappointed in the company.

By: Fiaz

Fiaz — Mon, 09 Aug 2010 15:23:48 +0000

Correct link above.

By: Barbara Merritt

Barbara Merritt — Tue, 29 Jun 2010 14:06:25 +0000

I want to renew my one to one but I may be unable to get into the store
by July 6th which is when my previous one to one expires. Can I renew
it by phone. If not any other suggestions. Thank You Barbara Merritt

By: monica savage

monica savage — Sun, 28 Feb 2010 20:29:25 +0000

CANT BELIEVE IT: i have been duped. i bought a new mac and went for the $99 one to one believing i could get a one on one 60 min training. my time was confirmed today at 1 pm. i work alot and organized my day for this. got there and they told me ” so nice to see you. — the girl left and then hesitantly came back and told me to have a seat with the -other guy and the tutor will look after both of us” i was a little peeved and asked what the one to one was and they said i signed up for a personal project– and i agreed, but i had to choose on the website what i wanted– then they said no personal training on a sunday???
what garbage, then they suggested i log on and see if the system made an error. I then demanded my money back but was livid that they did this and tried to make it look like it was my fault that they didnt have someone to tutor me. typical i guess with people who think ( and can i guess) get away with this. What to do! – i did get my money back but am totally angry with them.

By: Gail Hunter

Gail Hunter — Sun, 31 Jan 2010 03:09:41 +0000

Fortunately, they’ve eased up on this…or maybe they felt sorry for an old lady, but I was allowed to purchase the 1-2-1 after a week of trying to figure out what to do with all my extra fingers. I’ve had two sessions and each one saved me a week of trial and error.

By: phyllis hurt

phyllis hurt — Sat, 23 Jan 2010 21:48:46 +0000

I WOULD SIGN UP FOR A ONE ONE CLASSES 1 FOR THIS SUNDAY IN THE ATTERNOOM. THANK YOU RSVP ASAP

By: Peter Dahlke

Peter Dahlke — Fri, 18 Dec 2009 01:16:09 +0000

To bad that you found a lemon hanging on the apple tree. My experiences have been excellent. When you sign up for you next scession, add that you do not want to work with this instructor again.

By: Peter Dahlke

Peter Dahlke — Fri, 18 Dec 2009 01:10:48 +0000

The infrequency of one to one sessions has the smell of bait and switch to it. How many of the trainers are being redirected towards other store related functions? These are management moves. Last year Apple extended the one to one contract because of the back log issue. They gave the users an extra month of service. Might this be on the horizon? Some one upstairs needs to look at this element of their business model.

By: MellyB

MellyB — Mon, 23 Nov 2009 18:11:15 +0000

What about those customers that repeatedly make appointments and do not show?
As for your example of employees, there are so many resources offered for training there is no reason in the world for them to be using OnetoOne.
There are also free workshops offered to anyone. Did I mention they are FREE?
Did you know your AppleCare includes unlimited one on one phone support? So if you are having problems you can call and ask.
This is not a big deal at all. Much ado about nothing and a way for you to generate traffic. Sigh.

By: Del Denham

Del Denham — Thu, 19 Nov 2009 22:09:37 +0000

Yes we live in Sun City Az. & we leave for the high country in the summer , we will be leaving in may & will not get our years worth of training, we was told we would get & hrs. a week but it is more like & hr. in two weeks its not good & we are not very happy about it . If we could get the hr. a week as promised we probably could learn enough to make it worth the money spent ,but like it is going no way (doesn’t fit the the learning curve )