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Summary:

Amazon is largely considered the bad guy as the negotiations with Hachette continue. But not everybody feels that way.

In Amazon and Hachette’s ongoing battle over a new contract, Amazon has received most of the blame — and that’s probably not surprising since it’s the party cutting off pre-orders, messing with search and shipping Hachette books with multiweek delays. Authors, in particular, have come out on Hachette’s side — John Green, J. K. RowlingJames Patterson and Malcolm Gladwell (who shall henceforth be known as Explaino the Clown). So nobody’s on Amazon’s side, right?

Stephen Colbert Amazon Hachette

Well, actually… To every backlash there is a counter-backlash, and in recent days some pro-Amazon sentiment has trickled out — or if it’s not fully pro-Amazon, exactly, it’s at least … conflicted. So who’s saying what? Here are the general themes:

Hachette is a big company, too

Amazon isn’t the monopoly we have to worry about, Hugh Howey, the author of the bestselling self-published Wool trilogy (which Simon & Schuster publishes in print), wrote at the Huffington Post. “The real monopoly, once you start examining business practices and attitudes, is Big Publishing itself,” he said, citing low digital royalties (17.5 percent on most titles, compared to the 70 percent that KDP authors [though not Amazon Publishing authors] receive) and the recent Random House-Penguin merger as evidence that “not only do the major publishers collude and act as one, they are slowly becoming one as well.”

The new Penguin Random House logo.

The new Penguin Random House logo

From this perspective, Amazon is a savior: “The culture of the Big 5, which was built by gobbling up successful small presses and rolling them into imprints, left the door wide open for Amazon, a company that dared to sell direct to consumers, innovate the way we read, and pay authors a living wage. You know, the first company to actually compete.”

If authors hate Amazon so much, they should pull their books from it

How can someone condemn a company’s evil, monopolistic, culture- and livelihood-destroying ways … while continuing to make millions of dollars working with that company?” author Barry Eisler — who has self-published, traditionally published and published with Amazon Publishing — wrote at the Guardian.

It’s a good question. (Digital Book World also suggested that Hachette pull all of its books from Amazon.) In the past, I have asked a couple of big publishers if they’d ever pull their books from Amazon and received responses along the lines of “are you insane?” It would hurt the publishers and readers far more than it would hurt Amazon, these people said. Perhaps more to the point, it’s not actually possible for publishers to remove print books from Amazon: As consultant Mike Shatzkin explained recently:

“Hachette, and all other publishers, sell both directly to retailers and through wholesalers. The wholesalers sell to whomever they want. So Amazon could always get James Patterson books, even at a slightly higher price, by ordering them from Ingram or Baker & Taylor. It is not in the power of any publisher to actually withhold their product from any retailer the way your [milk] producer could from Walmart.”

Ebooks are also complicated: I’ve heard some publishers’ contracts with Amazon prohibit them from pulling their ebook files from the site.

It’s complicated

Stephen Colbert's sticker campaign

Stephen Colbert’s sticker campaign

“Amazon wants to make money. Publishers want to make money. You want things more cheaply,” author Chuck Wendig — who, like Eisner, has published with Amazon — wrote on his blog. And, he said, “it’s vital to resist” good vs. evil categorization:

“I’ve seen what indie authors call Amazon Derangement Syndrome, which is when folks in the traditional system decry anything Amazon does as being some kind of Lovecraftian Evil — any change in the way they do business is just them building a throne out of the bones of innocent children. But I’ve seen the opposite, too — where indie authors cannot abide criticism of Amazon, as if Amazon is like, a pal they hang out with at a bar somewhere. ‘Amazon will never betray me,’ the indie author says, even as Amazon breaks a bar glass and quietly cuts off the indie writer’s fingers because it hungers for fingers.”

The answer, he suggested, is to diversify both book buying and book publishing: “Do not be married to a single ecosystem.” Buy your books from multiple sources, and publish them through multiple outlets.

This post was updated Friday evening with additional information about the difficulties of removing ebook files from Amazon.

  1. I thought there used to be an Anti Combines Act in the US to stop these monopolies from developing? Big business doesn’t always produce the best result.
    Leslie

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    1. There are. However if you donated enough money, they are just ignored like anti-trust laws. Look around, small businesses are dropping like flies and the big keep getting bigger. This is a huge mistake for the US….well one of many over the last 40 years.

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      1. For sure. It is the small businesses that provide the employment. Unfortunately, they don’t have the largess to influence the politicians. Same thing here in Canada. I wrote a song about that called “Sold Out” from the album Osaka Time. Have a listen. I’ll send you the lyrics if you are interested.
        Leslie

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        1. Barnes & Noble choose not to sell books published by Amazon Publishing.

          So why Amazon should not be allowed to do same to their competitors like Hachette? If Amazon is not happy with Hachette’s proposed terms, Amazon sure have right not only delay shipments of Hachette’s titles, but also to stop selling them at all.

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          1. That is part of being in business. You can make those executive decisions.
            Leslie

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          2. So by that logic Apple should when it pleases them, kick Amazon’s Kindle app and all of the Google app’s out of the App Store? After all Amazon and Google are just Squatters in the Apple store. After all executive decisions.

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            1. Wrong. With this logic Apple could refuse to sign contract with Google (and vice versa) if terms of contract do not please Apple.

              And with same logic Amazon do not have to sign contract with Hachette if they think it is not in Amazon’s best interest. For example in case if Hachette asked to be paid seventeen million USD for each book sold on Amazon for one cent or more. Amazon have all the rights to choose not to sell Hachette products.

              Google have right not to go into contract with Apple and not sell Apple products.

              But with your logic Amazon had to sell books from Hachette even if Hachette asks to be paid unfair amount for money for their products.

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        2. Are you under the impression the publishers including Hatchette are small companies? They are not. They are part of multibillion dollar conglomerates and the publishers have been absorbing other publishers for decades.

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    2. I love how people like to through the monopoly word around. Apparently there’s a monopoly in the sale of dictionaries, and the prices are way too high for anyone to afford one.

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      1. I have several dictionaries, some cheap and some expensive. Try to find a book store other than Amazon.com. There isn’t much competition in a lot of other areas now.
        Leslie

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        1. You aren’t looking very hard then.

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  2. Robotech_Master Friday, June 6, 2014

    That “mild producer” in the Shatzkin quote should be “milk producer.” He’s referring to an example of an organic milk producer who pulled its product from Wal-Mart until Wal-Mart was willing to meet their asking price.

    Here are a couple of more good pro-Amazon links from well-known(ish) authors:

    Barry Eisler’s op-ed in The Guardian

    David Gaughran on why not to believe the spin

    Hopefully those URLs don’t get me stuck in moderation for too long. :P

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    1. Thanks Robotech! The Shatzkin quotation is updated; I actually do cite Eisler’s piece in my story.

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  3. Thanks Laura for covering one of the other sides of this issue!

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  4. This is yet another example where the tech press has done a horrible job covering the topic. Very one-sided and practically a press release of the publisher.

    Amazon’s position is pro-consumer, so of course there’s a backlash to the nonsense reporting in the tech press. If you want to pay higher prices going forward indefinitely, buy into the nonsense. But if you want lower prices, understand that there may be a temporary bit of difficulty for some consumers.

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    1. Never mind the destruction of the author’s livelihoods, right?

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  5. Reblogged this on Screams from the Center and commented:
    Finally someone is calling Amazon on their collective BS!

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  6. Many of your questions can be answered by simply watching the Jeff Bezos interview with Charlie Rose on sixty-minutes. http://www.cbsnews.com/videos/amazons-jeff-bezos-looks-to-the-future

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  7. SpringfieldMH Sunday, June 8, 2014

    Thanks for one of the very few informed honest pieces of reporting I’ve been able to find on this topic. Of course, it’s going to get you shunned and banned by all right thinking lockstep rubber stamp “journalists”. :-O

    Regarding “some publishers’ contracts with Amazon prohibit them from pulling their ebook files from the site”…

    May need to differentiate between large trad publishers and indie/self published authors. Technically, even indie/self are presumably in contracts with Amazon, by virtue of publishing there, but the terms likely differ. Anecdotal evidence is that indies/self publishers can remove their works from sale there at any time.

    But note I said remove from sale, not remove their files. Because Amazon retains the right to retain the files, to cover the situation of customers needing to re-download works they’ve already purchased. So, may also need to differentiate between remove from sale and remove files.

    Thanks again. But you are soooo in trouble with your peers now…. :-)

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    1. SpringfieldMH Sunday, June 8, 2014

      So, to continue… If Hachette opts to not renew with Amazon, when the current contract runs out… Amazon de-lists and stops selling their ebooks… But retains the ebook files to assure back-up/re-download ability of the ebooks by customers who already purchased the ebooks.

      And if Amazon wants to continue selling Hachette paper books, it has to obtain them through some third party… To whom Hachette can dictate whatever terms they wish. Which makes Amazon subject to Hachette.

      EVIL!!!!! Not.

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  8. Most authors make very very little money through Amazon (or Createspace) because they provide virtually no marketing. It’s the same model as Etsy. Sounds great because anyone can jump in and do it, but without promotional help, the vast majority of the producers there (and the authors on Amazon’s publishing platform) aren’t making enough each month to go out and have a nice meal.

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    1. SpringfieldMH Sunday, June 8, 2014

      An increasing number of trad published authors are reporting little or no promotional help… basically the publisher requires the author already have a proven following before even signing them up… and then hands them a to-do list that basically is things for the author, rather than the publisher, to do.

      As for what folks are/are not making on Amazon/Createspace… here’s probably the best real world numbers, at least that are available to those outside trad publishing….
      http://authorearnings.com

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  9. Hachette could simply sell their books from their own website. Unless they put some ridiculous rules into place where they would refer customers to retailers & wholesalers that make purchases of the books, and promise not to directly compete with them.

    Hachette did that to themselves.

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  10. Adrian Werner Tuesday, June 10, 2014

    There’s really no good side there. Hatchete is anti consumer and has a long history of abusing and exploiting their authors, something Amazon never did. And plenty of authors have almost Stockholm’s syndrome-like relationship with their publishers. They are actually complaining that in this conflict Amazon is selling their books for the price set by publisher (either in printor ebook), instead of Amazon taking a hit and lowering their revenues. Just how screwed up does your perception has to be to complain about that?

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