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Summary:

After halting sales of the Nest Protect last month over a safety issue, the Consumer Product Safety Commission issued an official recall earlier today. Affected Nest customers can download an update over the internet which addresses the issue.

Nest Protect

The Consumer Product Safety Commission is recalling more than 440,000 Nest smoke alarms to fix a safety issue that could prevent the alarms from sounding in the event of an emergency. The recall is related to a feature that allows users to mute their Nest Protect by waving a hand in front of it. Last month, Nest halted sales of the Nest Protect because of the same issue, but today’s official recall means customers are eligible for a full refund. If you like your Nest Protect, an over-the-internet update to its firmware is available and should fix the problem. In a statement provided to Gigaom, a spokesperson explained:

Current customers can continue to use their Nest Protects once the Nest Wave feature has been disabled via software update. Even with the Wave feature disabled, the Nest Protect Alarm will continue to perform its essential safety functions, monitoring for increased levels of smoke and CO, and alerting users via voice alerts and Nest app alerts (if set up) as soon as there is a potential issue.

Oh, and if you were wondering how many Nest smoke alarms have been sold, now you have an idea.

  1. But who needs them to actually function when the design is just so cool?

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  2. Why do you call it a recall if its an over the air software update?

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    1. Because it is a recall. If you have one you can send it back and get a full refund.

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    2. Because it is a recall. If you have one you can send it back and get a full refund. But I agree, the recall plus software repair is… unusual.

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  3. That “over the internet update” is a fix for the safety issue but it just removes the wave-to-dismiss feature. That’s the reason a lot of people bought this POS.

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    1. Wave to dismiss is not the reason I bought it. The remote communication via Nest APP, integration with Nest thermostat to turn off furnace if CO is detected, convenience light at night, verbal alerts specifying source of the alarm, were the main features that drew me.

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  4. Meh, they are also non-forming to most states fire code as well because of the lack of 3rd wire communication. Theyve elimanted themselves from some of the wealthiest and most progressive states because builders can’t install them and pass inspection.

    They might as well scrap the whole project and try blenders or something more fruitful.

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    1. I see what you did there.

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  5. Wooooo I just hop and hope this smart appliance crap ends up a bust. It’s bad enough the NSA hacks my phone and computer!

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