8 Comments

Summary:

Facebook has reportedly made the decision to sever messaging features from its main app, forcing users to rely on Messenger instead. It seems inefficient, but the decision is actually smart.

Facebook phone hand
photo: Gigaom Illustration adapted from Shutterstock

 Social media companies are in a bind when presenting on mobile: While Facebook, Twitter and their assorted peers have structured their desktop experience to serve as an all-in-one hub for messaging, media sharing and other forms of communication, that experience looks cluttered and difficult to navigate on a phone. So companies constantly strive for a pared-down, simple experience that keeps users engaged and not confused.

This week, TechCrunch reported that in order to streamline the user experience on the Facebook app, the company will phase out the app’s current messaging capabilities. If users are interested in communicating with their friends in real-time through Facebook on mobile, they will have to use the company’s separate Messenger app to do so. The changes have apparently started already in Europe, and will be rolled out over time elsewhere.

Facebook’s decision to remove messaging from its main app is bound to cause initial pain for users who are resistant to change (and reluctant to toggle between two apps to engage with a single platform), but it’s the smartest, safest choice Facebook can make to keep its service thriving on mobile.

Dropping the weight

 Facebook’s mobile app as it stands now is a hulking, battery-sucking behemoth. It tracks location, constantly fetches data and keeps a whole host of features constantly running to push new information — and that’s before you factor in background tasks that keep the app going even when not in use. By cutting the messaging aspect of the app, Facebook can make its main app smaller and more usage-friendly.

This is a big deal for a few reasons (like battery sustainability), but the primary one is that a lighter app takes up less space, ideal for emerging markets where feature phones and smaller smartphones dominate. In order to keep growing, Facebook must capitalize on the emerging market — and a stripped-down app can help make that a reality.

Expanding features

By pushing Messenger into its own app, Facebook now has the space not only to incorporate new features into its main app, but also to add richer features to Messenger.

The Messenger app already offers more than Facebook’s main mobile platform, integrating with a user’s contacts to text people who aren’t even on Facebook. Within the app, users have a smoother interface to create group chats, mute conversations and even make a phone call over the app.

Meanwhile, Facebook can make its main app a better place to post and interact on the News Feed and the Timeline, rather than just acting as a hub. I’d particularly like to see an optimized Groups section and simpler Timeline browsing. By kicking out one of its main tools, Facebook can focus on optimizing other aspects of its mobile experience, and the app can do better without all that bloat.

Better cross-breeding over time

Of course, the end goal could be tighter integration between Facebook and its $19 billion acquisition, WhatsApp. While Facebook may never entirely absorb WhatsApp — particularly given the latter company’s worldwide user base— the standalone Messenger app is a great testing ground for Facebook to incorporate some of WhatsApp’s DNA.

Facebook WhatsApp

Features like video messaging, contact exchanging and location sharing are great parts of the WhatsApp experience that would also be at home on Facebook’s Messenger, and could take advantage of Facebook’s video and Maps content to enrich it even further. Furthermore, if Facebook does decide to finally merge WhatsApp with Messenger in the long run, it’s imperative that the company does its best to pluck the best aspects of its acquisition early on to appease loyal WhatsApp users.

By spinning out Messenger, Facebook is future-proofing its mobile game and setting the stage for better mixing with its other products. What we as users lose in the convenience of a single app, we gain in a smarter, more tailored experience.

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  1. David De Vynél Sunday, April 13, 2014

    So the consensus here is that FB Messenger is a good idea because they’ve made a hash of building a slick all-in-one application and that it has now become bloatware.
    Logical.

    1. I think it’s a sign that what developers thought was good mobile practice for social media now really isn’t. Convenience isn’t really convenient if it makes your app too bulky for emerging mobile users. Stripping down apps and making them minimal not only gives them a wider appeal, it’s also more likely to achieve the simplicity that mobile apps should have.

  2. The consensus here is whatever Facebook is doing, it is awesome!

  3. This is old news. The reliance of the ‘messenger’ app has been there for quite a while now.

  4. Aaron Limcuando Sumague Sunday, April 13, 2014

    This is very good news indeed. I find more and more Facebook users not using any other feature on the service but the Chat feature (which is also the Facebook Messenger app). They are no longer into the concept of posting statuses and waiting for “Likes.”

    Separating the Messenger from the main app might enable them to focus on developing Messenger and Chat. If that happens, then this is very good news to those kinds of users.

  5. Blair MacGregor Monday, April 14, 2014

    I agreed with everything up until the last two paragraphs. I don’t see any scenario where it would be logical for Facebook to merge Messenger with WhatsApp, particularly in light of the FTC agreement that allowed the transaction to go through in the first place. They are separate services with entirely separate user setting profiles and I think Zuckerberg has every intention of running WhatsApp as a stand-alone service just like Instagram.

  6. I, too, doubt that Facebook is positioning its Messenger app to be merged with WhatsApp in the future, as the two products are aimed at different consumers. In regards to uplifting Messenger from the Facebook app and making it standalone, I think this is an overall reflection of Facebook’s desire to offer more services than just “Facebook.” Look at Paper, for example. Some people will like this change; some won’t. I use Messenger daily, and I know a lot of people who use it as well.

  7. Considering recent security concerns with Facebook Messenger, including permissions that allow it to record audio with the microphone at any time without your confirmation (http://thedroidguy.com/2014/01/app-permissions-android-apps-might-spying/), it seems Facebook is now simply forcing people into using this intrusive app; rather than deleting it and using the Facebook app.

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