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Summary:

Apple quietly updated its return policy with a much shorter window of time in which to return a new iPhone.

Is this your new home hub?

Apple has slashed its iPhone return window by more than half. 9to5Mac caught the change after being tipped off by an internal document. Whereas Apple used to give iPhone buyers up to 30 days to return or exchange their device, the new policy reduces that window to 14 days.

This new 14-day return policy  is more closely aligned with U.S. wireless carriers, which also give subscribers a 14-day return window. It’s also the same return policy that Apple has for its other products, like Macs and iPods. You can return your iPhone for any reason during this period of time, as long as the phone is undamaged and you have all of the original accessories.

While it makes sense to maintain a level of consistency with return policies across the board, this is kind of a bummer for anyone that takes a month to realize that 16GB of storage isn’t going to work for them. Two weeks should still be long enough to figure that out, but just make sure to keep it in mind when purchasing a new iPhone.

  1. Matteo Rodrigo Wednesday, March 12, 2014

    Are they losing confidence in their device. As someone who has thought about trying an iPhone, I want time to test it out and see if some of my missing Android features would be deal breakers

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    1. Did you finish the article?

      “This new 14-day return policy is more closely aligned with U.S. wireless carriers, which also give subscribers a 14-day return window. It’s also the same return policy that Apple has for its other products, like Macs and iPods.”

      It simply makes no sense to offer a 30-day return window when the service provider for that device only allows 14. In fact, some people were probably quite angry at Apple when they went to return a device after 14 days, then found out they stuck with an early-termination fee on a device they didn’t even have any more.

      Two weeks is more than adequate to put a device through its paces to find if you like it or if there are deal-breakers.

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  2. California requires 30 days not 14

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