2 Comments

Summary:

The week in cloud: Zen desk preps for IPO and Hugh Williams, the R&D chief Pivotal lured from eBay talks about why PaaS matters (or should matter) to mainstream legacy companies.

Zendesk, a company which put enterprise-style help desk management into the cloud realm, corralling help ticket requests whether they come by phone, email or twitter, is IPO bound. The Wall Street Journal (registration required) last week reported that Zendesk had brought Goldman Sachs and Morgan Stanley aboard for their underwriting expertise as a signal of impending public offering, although the company did not comment for the report.

Founded in Copenhagen in 2007, Zendesk relocated to San Francisco two years later and has since raised about $86 million in venture funding, including a $60 million round in September 2012 led by Redpoint Ventures with participation from Silicon Valley Bank, Index Ventures, GGV Capital and the aforementioned Goldman Sachs, as well as previous backers Benchmark Capital, Matrix Partners and Charles River Ventures.

Competitors include Freshdesk and BMC’s RemedyForce offerings.

A Zendesk IPO would not be a shocker, in fact, some pundits had expected the company to take the plunge in late 2013.

Kumbaya —  vendor alliances comes to cloud

If you needed proof that cloud computing has come of age, look no further than last week’s scrum of vendor alliances — CSC with HSL Technologies and then VMware with Capgemini – and Google is talking about formalizing a tiered partner program for the Google Cloud Platform.  these partnerships rip a page out of the legacy IT playbook when all the major tech vendors scrambled to align with software partners and big systems integrators to gain more traction in enterprise accounts. Many of the historical legacy partnerships were more about public relations noise than actual business, so let’s see what happens this time.

The Structure Show: Why Pivotal matters

If you missed it, check out last week’s Structure Show podcast where Pivotal’s brand new VP of R&D Hugh Williams talks about why older-line companies, that make the physical goods we use every day, need a modern way to build and run their applications.

More cloud computing news

New Rackspace prez has his eye on the prize

Intel expands “Intel inside” branding to cloud 

PaaS winners and losers

Best and worst performing cloud computing stocks year to date

  1. Philip Charles Cohen Sunday, January 19, 2014

    “Williams advised sellers who want to be successful with eBay search that they 1) need to be found in search; 2) have someone click on their item and 3) sell that item. …” – Hugh Williams (Jun 2013)
    [Is it any wonder that Hugh is now "retired" from eBay "to spend more time with his family" ...]

    Share
  2. Competition is much wider for Zendesk. We compete with Happyfox (http://www.happyfox.com), there is Salesforce’s Desk.com and also Microsoft’s new acquisition – Parature.

    Help desk and Customer Service space is just like CRM’s. There are going to be multiple winners and companies will serve different markets or businesses over each other.

    Share

Comments have been disabled for this post