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Summary:

Instagram has launched chat features, just as Twitter beefs up its messaging — and Facebook continues to dream about becoming the one ring to rule them all. But such a thing will probably never exist.

One_Ring_To_Rule_Them_All

If you were engaged in something worthwhile on Thursday rather than paying attention to technology blogs, you might have missed the fact that photo-sharing app Instagram — now a subsidiary of social behemoth Facebook Inc. — launched a new feature the company calls Instagram Direct, as Om predicted it would several weeks ago. The new feature essentially turns Instagram into a messaging app, allowing users to send the equivalent of direct messages to friends along with a picture or video.

This feature obviously pits Instagram against a horde of other messaging apps and micro-social networks, including Twitter — which just launched a new photo-enhanced direct-messaging feature of its own — as well as Snapchat, Kik, WhatsApp, and Facebook’s own branded messenger service. It’s getting so smartphone users could probably fill up an entire screen with just apps that involve photo-sharing and/or messaging of some kind.

There will be no “email of chat”

Everyone seems to want to be “the email of chat,” or the one ring that rules them all, as The Lord of the Rings put it. But is such a thing even possible? I don’t think so. And even if it is possible, I would argue that by the time it actually occurs, the entire market will have become so commoditized that there will be no point in owning it.

This is not the first time we have seen this particular movie: anyone old enough to remember Windows 95 can probably recall the cumbersome and Balkanized environment we had in desktop messaging at one point — with AOL’s Instant Messenger, Microsoft’s MSN Messenger and numerous wannabe one-ring apps like ICQ (which inadvertently helped spark a technology startup boom in Israel). It got so you had to run three apps just to stay in touch with everyone you wanted to chat with on different platforms.

The biggest roadblock to total messaging domination by any one provider isn’t just that the market is incredibly fragmented, it’s the reason why that fragmentation exists: namely, that different networks serve different purposes or solve different problems, and they can’t all be shoved into one single offering — as much as Mark Zuckerberg would like to think that they can (Google is also trying to do this by forcing everything into Google Hangouts, another failed strategy).

Different apps work for different needs

Facebook has certainly tried this gambit numerous times with Messenger, Poke, its highly-touted “social inbox” email offering (which as far as I can tell hardly anyone actually uses) and probably half a dozen other attempts that I am forgetting.

But while some people I know use Facebook Messenger and like it, many of my friends and family do not. When it comes to my children, who are teenagers or older, text messaging is the killer app and always will be. Apple’s iMessage was great when everyone used iPhones, but now that a few of us are on Android that no longer works, so it’s either text or in some cases a Twitter DM. Gchat works sometimes, but not everyone uses Gmail.

Outside the family, meanwhile, it could be anything from SnapChat to Path to Facebook to email, or half a dozen apps in between — someone tried to connect with me on something called Line the other day and I had literally never even heard of it, and I theoretically do this for a living.

Welcome to your siloed chat future

While Facebook has the benefit of being connected to the people who theoretically matter in your life, whether they are friends or family, other messaging apps and services have their own distinct qualities. I can see why Instagram wanted to add messaging — or thought that it made sense — because I have connected with a whole separate group of people based on the images they share or their responses to my images. That’s a very specific type of interaction though.

SnapChat obviously has the benefit of ephemerality, which allows you to share photos without having to worry about how good they look, because they aren’t going to stick around anyway. That removes a lot of the social stress from the sharing, and that’s a positive feature in many ways — but Facebook and Instagram can’t just add ephemerality, because it’s not in their DNA, and it’s not what people associate with those apps.

So are we doomed to live in a Balkanized chat environment forever, with multiple silos, none of which communicate with each other? At least for the time being, that appears to be the case. And by the time a single app or protocol like email or xmpp comes along — if it ever does — everyone will have moved on to the next hot market, whatever that might be.

Post and thumbnail photos courtesy of Shutterstock / mj007

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  1. If you look at history, there is always one chat app that rules em all, might be different from one geographical region to another but there are winners, except they never last for too long. Just like every other internet service. Obviously a user might use multiple chap apps, but what matters here is the one he uses the most.
    Right now it’s a gold rush , a lot more people are online 24/7 and a lot more apps but the bubble will burst and things will settle..
    And btw ICQ was no wannabe ,was the leader for a while

  2. “and never will be”

    Good rule of thumb. Never trust anyone who speaks in absolutes… ever.

  3. So having run one of the failed chat apps at a big telco I was constantly reminded there is already 1 app that is like email for chat…its called SMS. It aint free but it does work on any mobile device and increasingly via web services.

  4. Chat apps, networks etc: They are a lot like restaurants or clubs. One day everyone wants to hangout there…until your parents show up and then everyone piles into the next one.

  5. shinobiswordsman Tuesday, December 17, 2013

    Nice use of Tolkien. That’s actually what brought me here in the first place (since I don’t really care about messaging wars). I think they are too complicated. Good post

  6. encouragementstop Tuesday, December 17, 2013

    Interesting Comment, and you are true, there will never be an app to rule them all

  7. A different app for every mood. We need more lol – Silent

  8. Lets all Go back to email. ;)

  9. I realised when travelling just how fragmented everything is, to reply to friend and family I had to check about 4 messaging platforms. Do we need over 2? I think platforms like snapchat serve a different purpose to facebook messenger so having both isn’t that inconvenient. Then email on top also allows for separation of business and pleasure.

  10. Hope you would not mind me sharing your article. It’s shared on my personal blog… Dheerajsah.wordpress.com.

    It was excellent!

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