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Summary:

Yahoo’s webmail has been down for as long as 48 hours, and restless users are speaking out.

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Yahoo may have spent most of this year trying to claw its way back to internet relevancy, but a days-long webmail outage is fraying the goodwill the company has built among its loyal users.

According to TechCrunch, the company has received an avalanche of complaints, as high as 280 in a single hour, due to a partial outage that the company deemed “scheduled maintenance.”

But not only has there been limited communication regarding how and when the outage is supposed to be fixed, but that troubles with the service have been ongoing — some users are reporting days without email, others have mentioned previous experiences with the same issue.

Not only are people grousing on Twitter, but Yahoo Mail’s Facebook page is getting a similar treatment, and the company has provided the same, generally canned responses to the outrage as before. Interestingly, the page also notes that the system has been experiencing issues after cutting off non-SSL access to inboxes:

As we posted last week, Yahoo takes security very seriously and is working to protect your inbox. We’re shutting down non-SSL access to Yahoo Mail via POP and SMTP starting today.

To prepare for this change, or if you’re having network connection issues, we encourage you to check your device’s settings and enable SSL connections so you can continue to access Yahoo Mail: http://yhoo.it/1izMz5F

It’s unclear whether that is the root of the outage, or just another problem in a laundry list of issues many have been having with the service.

The outage has clearly been vexing the Yahoo team, as a recent blog post says that the problem has been present since Monday and is “harder to fix than we originally expected.” The new time for the system to be back up is 3pm PST.

The issue isn’t that Yahoo’s webmail has gone down — in fact, from time to time it is to be expected. But when one of a company’s core services, especially the one that CEO Marissa Mayer identified as the linchpin to the success of Yahoo, experiences issues, users expect to be informed regularly. The company must be transparent about outages, or risk ruining the reputation it has worked so hard to rebuild.

  1. Not only that, they have revised so much the UI that my email’s view is now as small as my phone’s 4-inch screen on my laptop!!

    They should also work hard on the spams. Yahoo has the poorest spam blocker. :-(

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    1. cindy stoneking Sunday, December 15, 2013

      I feel you on that one!!!
      I hate that the emails used to be full screen now are only a few inches wide!!!!!

      Share
  2. …..in the process of switching to gmail. I can’t send emails to multiple people w/o entering a capcha and then it doesn’t even work. All of yahoos recent redesigns have been a joke. See finance, sports, and mail. Do they even use their own products?

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  3. My yahoo email down again at 9:30 PM now. Same message:

    We’re experiencing some technical difficulties…
    We’re sorry, but Yahoo Mail can’t load due to a temporary error. You can try back again shortly, or visit our help pages for ways to troubleshoot the issue.
    Temporary error: 15

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  4. My yahoo account has never been back up and it is 10:50 p.m.(mst).

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  6. My yahoo mail has been down since 12/11. Worst part ALL of my contacts(about 900) are missing. Sent a note asking How do I recover my contacts…..still don’t have an answer.

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  7. cindy stoneking Sunday, December 15, 2013

    I havent been able to log on to my mail for over a week it SUCKS!!!!!
    They need to fix it!!
    somepeople use their emails along with their business!!!!!!1

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