4 Comments

When it comes to US broadband, AT&T trails Comcast both in terms of speed and customers. But it is doing its best to catch up: Today the company announced that is now has more than 10 million customers who are subscribing to its U-verse High Speed Internet service. U-Verse uses a hybrid combination of fiber optic and copper networks, and it is much faster than AT&T’s older DSL networks. Nearly 60 percent of all AT&T wireline broadband subscribers are using U-Verse. Comcast has 21 million broadband subscribers, while AT&T has 16.4 million total broadband customers, including DSL. Earlier this year, AT&T rolled out U-verse High Speed Internet Power with up to 45 Mbps download speeds in 79 markets. As we have previously noted, AT&T has plans to bump up speeds up to 75 and 100 Mbps in the near future.

  1. Timothy O'Hara Monday, November 18, 2013

    Gee, you would think that AT&T would find a way to offer broadband in first ring suburbs in their service area right? In my subdivision they won’t even sell DSL anymore, only a POTS line. The most galling part, our subdivision is Fiber to the Curb! So I’m looking out my Home Office Window about 40 feet to the curb staring at the AT&T Pedestal where the fiber terminates that they will only sell me an analog phone line over……. Great strategy there AT&T!

    Share
    1. Daniel Jackson Monday, November 18, 2013

      Don’t worry Tim, you’d just have to call them every month to dispute their habitual practice of overbilling.

      Share
  2. The only reason this number is increasing is because they’re not allowing longtime customers to continue with their DSL service. They upsell the U-verse Internet service and promise speeds that their lines can’t deliver. In my area, I’m 1.3 miles from a major AT&T Central Office and .7 miles from the closest fiber box and they won’t extend of the offerings of the “real” U-verse because of what I’ve been told – “it only makes financial sense for areas with over 400 guaranteed homes.” So instead, I am paying for up to 6mbps and usually getting between .7 and 4.5, lately consistently on the low end. When calling to complain, one of their techs actually suggested that I move to a different area. WOW! Is AT&T now getting into the real estate business? They shouldn’t because their home and wireless service SUCKS

    Share
  3. it’s just really hard to applaud AT&T for anything when their customer service is so … challenging even for the simplest problems.

    Share

Comments have been disabled for this post