17 Comments

Summary:

Ordered a Chromecast device, and now you don’t know whether you will get three free months of Netflix? Google and Amazon have some answers for you.

chromecast art2

There was some confusion Thursday when Google out of the blue announced that it was ending the Netflix promotion of its new Chromecast media adapters, with many people who had ordered one wondering if they still qualified. A day later, we know a bit more, thanks to additional information added to Amazon’s as well as the Google Play store’s website.

Here’s what Google is telling people on its website:

“Please note that the Netflix promotional offer (which was available in limited supply) has now ended. Orders placed before 1PM PST on 7/25 will receive their promotion code once their order ships.”

Amazon cutomers however are finding themselves facing a different cutoff date, according to the online retailer’s website:

“Customers who ordered their Chromecast prior to 5:31 PM PST on July 24, 2013 will receive a Netflix gift code via email within 5 days of their product’s ship date.”

Best Buy, the third online retailer offering the Chromecast, is still listing the promotion as available on its site – but is apparently completely out of stock.

Google announced the $35 Chromecast media streaming device Wednesday, and promoted it with an offer that would give both new and existing Netflix customers three free months of service, effectively bringing the price of the device after savings to $11.

However, Google said Thursday that it was canceling the offering due to overwhelming demand. Apparently, the company had only bought a limited amount of promotional coupons from Netflix, and exhausted them much sooner than expected.

Check out the video below for our first impressions of the Chromecast device:

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  1. Wait, PST? So, I have to do a daylight time conversion? So, that would be 6:31pm PDT for Amazon, right?

    1. Yeah, I noticed the same thing. A bit sloppy on Amazon’s part. I assume they meant 5:31 PDT.

  2. Nice strategy. Buy a few Netflix coupons, run out, call it overwhelming demand, and get a lot of free press.

  3. Will be interesting to see how Chromecast situation plays out long term.

  4. It seems that Amazon doesn’t list the time on the order invoice, how do I know exactly what time I ordered it?

    1. Amazon usually sends an order confirmation email within a minute or two after you place an order.

  5. Pinal Bhatt Sunday, July 28, 2013

    Does any body know when Amazon is going to send out emails for this Netflix offer?

  6. For those that ordered from Google Play Store directly, well within the cutoff date/time (3pm on the 24th), how long after it shipped did you wait for your Netflix code? I assume they email it out? My Chromecast device has shipped last night/yesterday, but no email yet… :\

  7. Amazon has since changed their cutoff date to the 25th 5:30pm PST

  8. I got email from amzon that i will receive netflix offer, but still no email about when they will send my device :(

    “Dear Amazon.com Customer,

    Thank you for your recent Chromecast purchase. Your purchase has qualified you to receive a 3-month Netflix gift code. Your code will be emailed to you 5 days after your Chromecast ships.”

  9. William Gazina Thursday, August 1, 2013

    I ordered mine a full day before the cutoff from the Google Play Store. Still no netflix code…. Are they waiting for customers to complain before sending it out? Regardless, this is shady.

    1. Mine shipped 7/28 from Google Play Store, contacted them on 7/31 about the Netflix code and got this reply on 8/`…..

      Hello Don,

      Thank you for contacting Google Play Support. I understand that you haven’t received your Netflix promotion code. I can see your concern and I’ll be more than happy to assist you with this today.

      As promised, I’ve forwarded your information to a specialist, regarding getting you a code for the Netflix promotion. You should hear something back from either myself or the specialist within 24 – 48 hours. You will be contacted via email with further instructions.

      If you have any further questions or concerns, please feel free to reply directly to this email and I’ll be glad to further assist you. You may also visit us at:

      1. Called Google again.

        Rep said there were several ways Google may send the Netflix code.
        Gmail with order confirmation – nope
        Gmail with order shipped – nope
        Gmail within 5 days of order shipment – nope
        Google Wallet – nope
        Attached to outside of shipping box – nope
        Inserted inside shipping box – nope

        Apparently Google has no readily accessable way of knowing which way, if any, the code was sent. The reps solution was for me to call Netflix directly to resolve the issue and call Google back to get a “specialist” involved.

        1. 2 hours after my second call to Google I recieved a Gmail containing a link to redeem my Netflix promotion offer.

          Clicked the link, brought me to Netflix and a $23.97 credit was applied to my account.

  10. I am in same bot as well.

    I have ordered Chromecast on Jul 24 12:00 PDT and my order was shipped on July 26 as well but haven’t received my Netflix code yet. I been trying to contact support team but every time some one reply to my email saying that “going forward I will take care of you issue, please check you spam folder it mught be there”
    I have replied 3 times that I already verify all folders, but no resolution yet.

    I hope they will honore what they promised earlier.

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