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Summary:

“Return rate statistics show that we are at or below our forecasts and right in line with the industry.” On Friday, BlackBerry CEO and President, Thorsten Heins, refuted  reports from an analyst firm on Thursday that suggested BlackBerry Z10 return rates were very high. Analyst firm Detwiler Fenton […]

“Return rate statistics show that we are at or below our forecasts and right in line with the industry.”

On Friday, BlackBerry CEO and President, Thorsten Heins, refuted  reports from an analyst firm on Thursday that suggested BlackBerry Z10 return rates were very high. Analyst firm Detwiler Fenton & Co. told Bloomberg that in some extreme cases, returns were higher than sales for a given time period.

In a press statement, BlackBerry specifically called out Detwiler Fenton, saying the company “refused to make either its report to investors or its methodology available to BlackBerry, even after the Company said the firm’s findings were ‘absolutely false.’ “

BlackBerry will be looking for the Securities Exchange Commission and Ontario Securities Commission to review the situation and plans to submit a formal request to those agencies within a few days.

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  1. That statement by Blackberry contains no sales or return numbers – just bluster. So here we have two sides reporting their respective opinions on how the Z10 is doing, but neither is publishing their methodology or actual numbers. Total storm in a tea cup.

  2. These are the same people who said that the US DND will stop using blackberry but was refuted later to be a lie. Same group of people who said Z10 sales on the fourth quarter of FY2013 will be only around 100k to 200k based on their channel checks but the actual Z10 sales was 1M.

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