The most recent issue affecting Outlook.com and Hotmail users was caused by temperature spike in one of Microsoft’s data centers, an executive said.


Microsoft attributed the March 12 glitch affecting Hotmail and Outlook.com to a temperature spike in one of its data centers. Many users said they had no access to the services on Tuesday night and into Wednesday morning. SkyDrive was also affected.

According to a Wednesday Outlook blog post by Microsoft VP Arthur de Haan:

“On the afternoon of the 12th, in one physical region of one of our datacenters, we performed our regular process of updating the firmware on a core part of our physical plant. This is an update that had been done successfully previously, but failed in this specific instance in an unexpected way. This failure resulted in a rapid and substantial temperature spike in the datacenter. This spike was significant enough before it was mitigated that it caused our safeguards to come in to place for a large number of servers in this part of the datacenter.”

Many Hotmail and Outlook users have reported on-going issues with the services since January, when Microsoft started migrating Hotmail users over to Outlook.com. Making things harder to track is that not all these issues show up on the Microsoft Live Status page which only reflects problems affecting a “significant” number of users. Microsoft told users who are having issues to log into their account to see for more information on their status.

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  1. John McConnell Thursday, March 14, 2013

    I didn’t ask or want outlook it was forced on me. I HATE outlook, how can I get Hotmail back?

    1. You said it, attachments are buggy in Outlook and the layout sucks. Attachments have not worked right for a week now MSFT won’t let me post on their forums anymore. :P

      I did everything they said to do, it didn’t work, now I magically cannot post to tell them this anymore…

  2. David Mytton Friday, March 15, 2013

    Surprising that a localised failure in a single data centre took down 2 services that are core to Microsoft’s online strategy. Either they don’t have a proper redundant setup (unlikely) or there was some further failure they’re not talking about.

  3. I most certainly hate the outlook page – so stupid – everything about it.

    1. I ABSOLUTELY abhor Outlook for email. I want my regular Hotmail account! I don’t need to see my answers to emails tagged to new incoming correspondence. If there is something in my email history I need to confirm, I can always go to the sent file. I don’t need, and I don’t DON’T want Outlook!

  4. OUTLOOKSUCKS Friday, March 29, 2013




  5. Absolutely hate the new Outlook. The format is childish; it takes more clicks to do some of my basic actions used regularly in email; the spacing is awful, allowing me to see 1/3 of what I used to see without scrolling in writing replies, fewer folders visible on left side; etc. And I actually had been so pleased with some of the newef innovations on Hotmail…the hover actions available, etc. Now everything is slower, more complicated, takes more scrolling, more actions. Sigh! Finally, might be the trigger to make me change email services after 20 years! What a pain!

  6. Outlook sucks. More issues with logging on. More e-mails not begin send. Or e-mails being send, but the page not refreshing, therefore sending the e-mail multiple times. More hick-ups and freezes. More unnecessary saved concept e-mails. More issues with responding to mouse clicks and bad response time in general. Etc.
    Not that Hotmail was so great, and I don’t mind the new looks, but the new system itself sucks.

  7. Outlook is the most frustrating and stupid thing that’s happened to Hotmail and I hate it. Has anyone tried to figure out how to update your contact list? There is no Contact list as there was in the old Hotmail. I didn’t ask for Outlook and hated it back when Microsoft kept changing over to it from Hotmail. We weren’t even given the option to have it or not. The Microsoft programmers who dreamed up the stupid program should all be fired or sent back to school.

  8. I hate Outlook. It is not user friendly. I contacted the Msft Outlook team with suggestions, they didn’t even bother to respond, of course they didn’t respond to any of Hotmail ideas either. And now they have made Outlook worse than Hotmail. I had started migrating all my AOL mail to MSN a few years ago and now I am migrating back to AOL. Any time I give out my email add or apply to a new newsletter, I use AOL. The skies over there are friendlier.

  9. dennisstartrek Sunday, April 14, 2013

    If ain’t broke, don’t fix it. There was nothing wrong with Hotmail or MSN. By contrast, Outlook makes itself difficult to use and is full of bugs, like a step back in time.

  10. What does it take to make you understand WE DONT WANT OUTLOOK!?!?!?!

    I hate everything about it and from what I’ve read, so do most other hotmail users who had no say in the matter. Why screw around with something that no one was complaining about and then not do something when EVERYONE is complaining about it? Disgusted with the whole thing.

    1. This is the worse. I also have had the same Hotmail and MSN accounts for years now I am going to have to switch over to Yahoo. This switch should have come with an option to switch back for those of us that don’t give a damn about intergrating social media platforms! Get your head out of the Clouds Microsoft. One size does not fit all.

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