Uh oh: Microsoft Hotmail, Outlook troubles bubble up again

39 Comments

Hotmail (s MSFT) and Outlook.com e-mail services are down again for many customers and have been for several hours, according to Twitter reports and Microsoft’s own Twitter Support account.

This is just more bad news for the popular Hotmail email service that suffered a big snafu on January 8, and folks don’t have much of a sense of humor about it.  Indeed some GigaOM commenters say the problems have persisted for them since that time — all the while the Microsoft status page registering no issue.  The UK’s IT Pro reported on the latest issue here, laying the blame on the snafu on the ongoing migration of Hotmail users over to Outlook.com.

An outage is definitely not good but  what’s really troubling here, as ITPro points out, is that the Hotmail/Outlook.com status pages reflect no problem at all. If cloud service purveyors want customers to come aboard, they need to provide a real window into what’s going on — the good and the bad. And this lack of disclosure — except thank goodness for Twitter — is unacceptable.

I will update this story when Microsoft responds to request for comment.

 

Update: On May 2, 2013, Microsoft said the Hotmail-to-Outlook.com migration is complete. Please feel free to comment there.

Update: According to Microsoft:

“The team is currently investigating an issue affecting a small number of users’ access to Hotmail and Outlook.com, and they are working to restore full access to the service as quickly as possible. I will connect with the team on the status page, as I know full transparency is important to the team.”

Another update from Microsoft spokeswoman re. the unchanging status page:

“If there is an issue impacting a small number of customers, only affected customers will see the personalized status update on http://status.live.com. Customers must be logged into their account to see this status update. The issue today is only impacting a small number of users, so only affected users will see an update on the status page. However, issues that impact a significant number of customers will be noted and visible on the server status page to everyone, regardless of whether you’re logged into your account or not. Microsoft takes both issues and full transparency related to issue updates very seriously and works to resolve issues quickly for customers.”

This story was updated at 10:11 a.m. PDT with Microsoft comment; the second update pertaining to the Hotmail status page was madea t 12:13 p.m. PDT.

39 Comments

joujou

i have been trying to access the web page for hours now and i couldn’t succeed, rubish! windows support

Karen Fraser

I have had problems ever since my e-mail was automatically upgraded to ‘outlook’. Can’t open e-mails, can’t send e-mails, can’t do anything! I’ve tried clearing browser history as suggested but that didn’t work…help!

teresa

I can’t open my emails in outlooks. Any ideas?

John Mascaro

Ever since the switch from Hotmail to Outlook I have not been able to “SEE” all my Folders and Sub-folders that I need to get the photo, audio or any other attachment upload I am trying to do. A customer reported having many folders and sub-folders on his PC, but when he went to do an Attachment, it only showed in the selection pop-up box a fraction of his folders! I am experiencing the same thing. I have one folder that has 7 sub-folders, but when I go to attach something, it’s only showing I have 4 sub-folders, so on and so forth. I’ve spent many hours searching the I-net for similar stories and only found that one and NO solutions to a fix! I have a 2010 Dell PC with Windows 7 and I.E. 8 (Or 9?).

Below is what I wrote to some friends who’ve used PCs for many years, but none has an answer!
“I believe I found the “Culprit” and source of my Photo Files-Folders “Missing” Problem! Apparently, others are Blogging about it and it appears it’s a Microsoft “Problem” that they are “Investigating” after people like myself have Hotmail e-mail and MSN recently forced all Hotmail users to Outlook.” http://answers.microsoft.com/en-us/windowslive/forum/mail-files/not-all-folders-in-my-windows-live-photo-gallery/7a891294-93ae-4f15-bcca-3d7258829c50

Peggy MacGillivray

Forcing us to switch to and ” UPGRADE”, with outlook? This is the biggest downgrade ever. Nothing but constant problems since Outlook took over hot.mail. I am giving up on it and going to yahoo. Constant problems with email I can do without!!

vic

Hi , there
just wanted to say outlook for mobile is fine, all good but i cant access my files only the inbox and sent , had to download another app windows outlook in order to do this why?, ps we were quite happy with hotmail but if you can get this resolved this would be better

Gula

it doesn’t work as well from Chrome and Internet Explorer, it is completely disaster for such hotmail – outlook change!

Donald

After my Hotmail account transitioned over to Outlook, my user-created folders disappeared. Incoming emails, which were placed in those folders are not being received.

Anita Aurit

I’ve been locked out of one of my live.com accounts (one I use for business for a week and a half now. Microsoft disabled the linked accounts capability (with no warning) and that was the beginning of my nightmare. Every time I try to log into the account (with the correct email address) I get a message that says “It appears as though someone else is using your account”. I have tried everything and all I get are canned emails that refer me to web pages with useless info I’ve already tried. Called MS and that was an effort in utility, bottom line, they don’t care. When I request a text code for the account in question, it never arrives. I’m married to a database developer who has always insisted we use microsoft products in our home and our business. That edict will be changing and I will tell anyone who will listen about Microsoft’s customer no-service. This was a change that was foisted upon users, nothing we asked for, Wondering how much more business I’ll lose and bad will that’s created because of their unwillingness to help.

Christina

I keep getting the same thing! What a joke Hotmail/Outlook has turned into.

Tony

MY MEN HOT MAIL OF 13 YEARS CHANGED TO OUTLOOK SATURDAY 3-23-2013 I HAVE PICTURES LETTERS VIDEO OF MY CHILD DATING BACK 18 YEARS I CAN NOT OPEN OR SEND EMAILS MICROSOFT TOLD ME IF I PAY $109 THEY WILL GET MY EMAIL WORKING WHAT THE H*** THEY TRIED TO TELL ME ITS MY COMPUTER NOT TRUE I USED TWO OTHER PC’S AND STILL COULDN’T GET MY FOLDERS THIS IS A SCAM I AM REPORTING THEM TO THE LOCAL MEDIA AND FCC I WANT MY MSN FOLDERS AND PICTURES

pshep

Got forced to migrate from Hotmail to Outlook yesterday, and since then am getting no emails in my inbox. I can send from the account, but am receiving no messages, including the test emails I sent from another account.

Have already set up my new yahoo account.

Goodbye Microsoft and happy bankruptcy, whenever it, inevitably and deservedly, comes.

Colin

I can get into my account, but none of the links work; I can’t open emails, change folders, nothing I click on works.

M Larose

Microsoft never asked. just switched me to outlook express.. I hate it. I was given a joice a few months ago and went back to hotmail, this time I cannot go back. I am very upset, cannot find my contact list, have trouble with attachements. athey may not have to compete with g mail maybe we should just all switch to gmail
M Larose

julie yarwood

still cannot access outlook. if can get e-mail up theyu won’t open and this has been going on for weeks now.

Hannah Watt

Goodbye Hotmail. I have some really important mail to open and you won’t let me so GOODBYE!

ellen Marsh

It is now Sunday, March 3rd and no icon, no nothing for either Hotmail or Outlook.

J Lynch

I cannot find my contact list. I wanted to delete some old addresses to edit to their new ones. I accidently got it one day, and wanted to edit for a new address. Whenever I hit the letter of the name, it just comes up to send. I cannot find anywhere to edit an address. I hate this new outlook. Considering moving to gmail.

John Gordy

a related story that is getting no comment from microsoft is the power consumption issue with their new outlook.com android app. I recently installed my 2 new outlook.com accounts on their newly minted outlook.com app last month only to find that they were using 60% of my daily battery power consumption. I quick web review indicated that THIS IS A KNOWN PROBLEM WITH MICROSOFT and is in line with what other users are reporting. Microsoft has made no comment about the source of the problem or what their intentions are to solve it. This secretive attitude directly contradicts their hoopla involved in the launching of outlook.com and has rendered it essentially useless for the android market, other than web access via browser.

John Gordy

TheBigDrew

The power drain issue is very real and very targeted at android.
Since its inception, the Outlook. com app has drained the guts out of my Android phone and tablets.. oddly enough W8 tablet has no such sync consumption issue, with brilliant battery life. If set the account settings to sync every hour, as opposed to push.. no different. Manual the next trick.. but somehow I reckon it wont matter. The app is definitely coming OFF the phone though.. it’s killing the life taking 60% of its juice!
This is an EFTPOS app
Evil Fn Thing Piece Of Shi#.!!!!!
… TheBigDrew

ERNST

This change is REALLY a crock of BS. The damned hot mail worked fine for years and now they have to “F” it up. They do not seem to understand that some of us use this for important business purposes, i.e IT IS NOT JUST A TOY AND FOR SOME DAMNED SOCIAL MEDIA PURPOSES! Good bye FROM ME to Hotmail and Microsoft!!!!!!!!!!!!!!!!

CAROLYN BRANFORD

What is going on I haven’t been able to check my mail since Monday 25th really not happy

Tony

ME TO ALL MY CONTACTS ARE GONE I AM VERY MAD AND 13 YEARS OF MEDICAL RESEARCH IN MY FOLDERS AS WELL AS LETTERS FROM MY DAUGHTER WHEN SHE STARTED TO LEARN EMAIL 13 YEARS AGO VIDEO PICTURES OF MY FATHER WHO HAS PASSED THIS IS A SCAM THEY SAID IF I PAY $109 THEY WILL FIX MY EMAIL THIS IS BULL SH** LETS COMPLAIN TO ANYONE OR AGENCY FCC CONGRESS LOCAL MEDIA I WANT MY FOLDERS AND CONTACT LIST BACK

guest

Having the same issues as most since switch over 2/25/13. I can’t open anything in my email. our other hotmail/outlook account will open sometimes but then error on page for most of the day. not happy with this conversion. will give it a couple of more days and then looking to alternative e-mails: Yahoo, g-mail etc.

Dave Russell

Who decided to turf Hotmail in favor of the newer better Outlook? Hotmail was not perfect but I suspect that a huge number of users only wanted to communicate with a few friends, nothing fancy or high-tech (read that as too much hassle to bother with) I guess I will move to Gmail like most of my friends. I haven’t had easy access to my email for over a week now and it’s getting worse. See ya Hotmail

bette

absolutely nothing but a big pain in the A.. not one attachment or pictures are being forwarded. I am switching to Yahoo. Hated original outlook this is worse.

Mike GoldenStein

im having glitches since outlook took over hotmail, the files names change…wtf

Guest

I have no Hotmail access, I get a security message stating someone else is using my accont and I am blocked form getting into it? They want to send information ( a security code) to my Hotmail account I can’t access and refuse to send it to my other email account I give them saying they need more information, I don’t trust them!I’ve had this account for 14 years and now I have problems, I need certain information in my email box darn-it!

jdanielcampos

I haven’t experienced any outage…?? And I use Outlook. Maybe it’s because their upgrading the Windows Live Users to Skype…?

Barb Darrow

Lots of people reporting problems on twitter and other sites but it’s not universal — but not isolated either. Microsoft finally acknowledged via email. But status page? Not so much

Isobel

I find the new outlook that wont let me back to Hotmail really is so user unfriendly I send on meesahe to myself but can’t open them Also I hhate the history of the item attatched to the outgoing messae No privacy!!!!

Helen Covin

Oh I so agree with you Isobel. I’m going back to Yahoo. I’m getting so tired of the glitches that don’t seem to iron out. You’re so right..No Privacy at all. I even dislike the Font Color they offer.

Comments are closed.