39 Comments

Summary:

Pity poor Microsoft email users: Hotmail and Outlook.com service is out for many on Monday — indeed some have complained that the service has been on the fritz for weeks since an earlier outage.

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Hotmail and Outlook.com e-mail services are down again for many customers and have been for several hours, according to Twitter reports and Microsoft’s own Twitter Support account.

This is just more bad news for the popular Hotmail email service that suffered a big snafu on January 8, and folks don’t have much of a sense of humor about it.  Indeed some GigaOM commenters say the problems have persisted for them since that time — all the while the Microsoft status page registering no issue.  The UK’s IT Pro reported on the latest issue here, laying the blame on the snafu on the ongoing migration of Hotmail users over to Outlook.com.

An outage is definitely not good but  what’s really troubling here, as ITPro points out, is that the Hotmail/Outlook.com status pages reflect no problem at all. If cloud service purveyors want customers to come aboard, they need to provide a real window into what’s going on — the good and the bad. And this lack of disclosure — except thank goodness for Twitter — is unacceptable.

I will update this story when Microsoft responds to request for comment.

 

Update: On May 2, 2013, Microsoft said the Hotmail-to-Outlook.com migration is complete. Please feel free to comment there.

Update: According to Microsoft:

“The team is currently investigating an issue affecting a small number of users’ access to Hotmail and Outlook.com, and they are working to restore full access to the service as quickly as possible. I will connect with the team on the status page, as I know full transparency is important to the team.”

Another update from Microsoft spokeswoman re. the unchanging status page:

“If there is an issue impacting a small number of customers, only affected customers will see the personalized status update on http://status.live.com. Customers must be logged into their account to see this status update. The issue today is only impacting a small number of users, so only affected users will see an update on the status page. However, issues that impact a significant number of customers will be noted and visible on the server status page to everyone, regardless of whether you’re logged into your account or not. Microsoft takes both issues and full transparency related to issue updates very seriously and works to resolve issues quickly for customers.”

This story was updated at 10:11 a.m. PDT with Microsoft comment; the second update pertaining to the Hotmail status page was madea t 12:13 p.m. PDT.

  1. I haven’t experienced any outage…?? And I use Outlook. Maybe it’s because their upgrading the Windows Live Users to Skype…?

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    1. Lots of people reporting problems on twitter and other sites but it’s not universal — but not isolated either. Microsoft finally acknowledged via email. But status page? Not so much

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    2. I find the new outlook that wont let me back to Hotmail really is so user unfriendly I send on meesahe to myself but can’t open them Also I hhate the history of the item attatched to the outgoing messae No privacy!!!!

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      1. Helen Covin Friday, May 10, 2013

        Oh I so agree with you Isobel. I’m going back to Yahoo. I’m getting so tired of the glitches that don’t seem to iron out. You’re so right..No Privacy at all. I even dislike the Font Color they offer.

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  2. I have no Hotmail access, I get a security message stating someone else is using my accont and I am blocked form getting into it? They want to send information ( a security code) to my Hotmail account I can’t access and refuse to send it to my other email account I give them saying they need more information, I don’t trust them!I’ve had this account for 14 years and now I have problems, I need certain information in my email box darn-it!

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    1. i feel your pain. Microsoft says it’s working on it. But i would make sure to register the issue on their status page. https://status.live.com/detail/hotmail

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  3. Mike GoldenStein Monday, February 25, 2013

    im having glitches since outlook took over hotmail, the files names change…wtf

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  4. absolutely nothing but a big pain in the A.. not one attachment or pictures are being forwarded. I am switching to Yahoo. Hated original outlook this is worse.

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  5. Who decided to turf Hotmail in favor of the newer better Outlook? Hotmail was not perfect but I suspect that a huge number of users only wanted to communicate with a few friends, nothing fancy or high-tech (read that as too much hassle to bother with) I guess I will move to Gmail like most of my friends. I haven’t had easy access to my email for over a week now and it’s getting worse. See ya Hotmail

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  6. Having the same issues as most since switch over 2/25/13. I can’t open anything in my email. our other hotmail/outlook account will open sometimes but then error on page for most of the day. not happy with this conversion. will give it a couple of more days and then looking to alternative e-mails: Yahoo, g-mail etc.

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  7. CAROLYN BRANFORD Wednesday, February 27, 2013

    What is going on I haven’t been able to check my mail since Monday 25th really not happy

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    1. ME TO ALL MY CONTACTS ARE GONE I AM VERY MAD AND 13 YEARS OF MEDICAL RESEARCH IN MY FOLDERS AS WELL AS LETTERS FROM MY DAUGHTER WHEN SHE STARTED TO LEARN EMAIL 13 YEARS AGO VIDEO PICTURES OF MY FATHER WHO HAS PASSED THIS IS A SCAM THEY SAID IF I PAY $109 THEY WILL FIX MY EMAIL THIS IS BULL SH** LETS COMPLAIN TO ANYONE OR AGENCY FCC CONGRESS LOCAL MEDIA I WANT MY FOLDERS AND CONTACT LIST BACK

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  8. This change is REALLY a crock of BS. The damned hot mail worked fine for years and now they have to “F” it up. They do not seem to understand that some of us use this for important business purposes, i.e IT IS NOT JUST A TOY AND FOR SOME DAMNED SOCIAL MEDIA PURPOSES! Good bye FROM ME to Hotmail and Microsoft!!!!!!!!!!!!!!!!

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  9. a related story that is getting no comment from microsoft is the power consumption issue with their new outlook.com android app. I recently installed my 2 new outlook.com accounts on their newly minted outlook.com app last month only to find that they were using 60% of my daily battery power consumption. I quick web review indicated that THIS IS A KNOWN PROBLEM WITH MICROSOFT and is in line with what other users are reporting. Microsoft has made no comment about the source of the problem or what their intentions are to solve it. This secretive attitude directly contradicts their hoopla involved in the launching of outlook.com and has rendered it essentially useless for the android market, other than web access via browser.

    John Gordy

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    1. The power drain issue is very real and very targeted at android.
      Since its inception, the Outlook. com app has drained the guts out of my Android phone and tablets.. oddly enough W8 tablet has no such sync consumption issue, with brilliant battery life. If set the account settings to sync every hour, as opposed to push.. no different. Manual the next trick.. but somehow I reckon it wont matter. The app is definitely coming OFF the phone though.. it’s killing the life taking 60% of its juice!
      This is an EFTPOS app
      Evil Fn Thing Piece Of Shi#.!!!!!
      … TheBigDrew

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  10. I cannot find my contact list. I wanted to delete some old addresses to edit to their new ones. I accidently got it one day, and wanted to edit for a new address. Whenever I hit the letter of the name, it just comes up to send. I cannot find anywhere to edit an address. I hate this new outlook. Considering moving to gmail.

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