can you sent me 3-5 link?

Thanks a lot

This is one of the more thoughtful analyses on comment quality we’ve seen in a while. And we’d agree — we often say ourselves that software is 50% of the equation at most.

Looking across a couple million sites, we see that the best communities tend to set norms and a distinct tone upfront, and they reinforce them on an ongoing basis through active staff engagement in the discussions. Self-policing by fellow commenters is also critical, which tends to happen more often when authors are consistently present. As Mary alludes to in her quote, as well as the commenter “agirlcalledTom” in this thread, the ‘broken windows theory’ and good old human psychology are the core factors in all of this.

To clarify a point above, however, the Disqus sorting system does more than just take vote totals into account — although voting is a key part and has increased significantly in the new Disqus — and has built-in checks for improper use or gaming the system. Upon moving to the new system last year, we saw abuse reporting decrease by 80% and moderator workload decrease 25%, so we were encouraged that there are still a number of things software can really help with. Visibility management and use of quality and reputation signals are the big focus areas for us.

The solution lies in a system of distributed pods of comments, not aggregated on-site comments.

The rules for good community interaction are the same as before social went mainstream: Clearly state the rules, be seen to enforce them and enforce them fairly, reward good behaviour and set an example of how you want people to behave.

At the end of the day it is about human behaviour not about platforms.