UPDATED: Amazon Payments problems stall Kickstarter pledges

Amazon Payments, Kickstarter

UPDATED: Amazon Payments, which powers the payments for crowd-funding platform Kickstarter in the U.S., is having problems Thursday morning that are affecting some supporters’ ability to back projects. Funders who try to complete a pledge are met with a message that an error occurred while trying to process the payment.

I checked it out myself this morning and was hit with the same error message when trying to support a project. Justin Kazmark, a spokesperson for Kickstarter, told me this morning that Amazon Payments is working on resolving the issue, which is not specific to Kickstarter.

UPDATE: Kazmark said pledges are flowing again through Amazon Payments.

A Twitter search suggests the issue cropped up over the last couple of hours.

It’s unclear if this is affecting everyone who tries to use Amazon Payments. Other retailers like Petco and Lenovo also use Amazon as a payment choice but Kickstarter completely relies on it for payments in the U.S. One Twitter user said they had trouble buying gift cards because of the problems.

Another Kickstarter donor remarked on Twitter that they were in danger of not being able to fund a project before its deadline because of the problems.

And at least one creator we’ve been talking to is holding off on launching its project while waiting for Amazon Payments to come back online. I’ve reached out to Amazon for comment and will update this with more information when we figure out what’s going on.

According to Amazon Web Services service health dashboard, the company started investigating the issue at 5:33 a.m PT. The problems included error rates and latencies affecting the  transaction APIs Pay, Reserve, Settle, Refund CBUI pipeline, Simple Pay” in the North America region. By 7:17 a.m., Amazon said it had identified the problem and was working on fixing the root problem.

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