Comments on: PayPal offers price matching, free return shipping for the holidays

By: Karen

Karen — Tue, 08 Jan 2013 01:02:49 +0000

Ditto, wasted too much time calling and waiting, and am afraid my time for returning is about to expire. Paypal lacks integrity for sure!

By: kelly smith

kelly smith — Wed, 02 Jan 2013 15:33:14 +0000

nice promo-but i asked PayPalfor a return shipping label on Dec 19 and still haven’t received it.
Has anyone else been successful?

By: John

John — Thu, 20 Dec 2012 22:33:32 +0000

Same here. Paypal screws you.

By: dave

dave — Sat, 15 Dec 2012 05:08:51 +0000

Same issue as everyone else. This PayPal program is a fraud. Two submissions…two phone calls…3 weeks and till waiting. Terrible service!

By: Anon

Anon — Mon, 10 Dec 2012 20:00:48 +0000

I’m still waiting for a label after 7 days and 2 calls to paypal. I’m just going to have to suck it up and send the stuff back on my own dime. Free return shipping was too good to be true. Don’t trust paypal to honor this deal.

By: P

Wed, 05 Dec 2012 03:18:23 +0000

Same thing with me, I am stuck, no where else to go. The benefit administrator won’t give me a label and my return window closes Thursday. I am going to be out the money to send the item back when it should have been covered. I got the same email about the problem with the form the day I applied and promptly sent the requested information over a week ago, with no response. I have been trying to get the label since 11/13/2012.

By: Matthew

Matthew — Fri, 30 Nov 2012 22:25:32 +0000

Good luck getting the third party company PayPal contracted with to provide this service to honor the shipping label request. I’m on my sixth business day since filing, maximum is supposed to be five business days, after three calls to verify that all the correct materials had been received to qualify for the shipping label (I was assured they had in each phone conversation, but was told to simply wait longer), I received an email saying that the day I submitted the materials their system had problems, but is now fixed. I was to resubmit materials and wait another three business days for the label. Upon follow-up calls to the third party, nothing could be done to verify that the new submission would result in a shipping label, and there is not way to offer a direct refund of shipping costs. I contacted PayPal themselves to report the problems I had with their third party contractor, they followed up and reported to me that the label had been, in fact, should have been sent to me, but that I needed to add a UPS email address to my contacts in order to receive it. No email from ups was found in my junk or spam folder. Furthermore, why would I have received notification asking me to resubmit (because of system problems) if the process should have worked? In the end, I can’t wait another three business days to make my return, so I’m paying out of pocket –– I guess their scam promotion worked on me. I believe the third party is simply providing poor service and/or lying and manipulating to cover up for it.

By: Gypsy Kat

Gypsy Kat — Wed, 21 Nov 2012 18:32:52 +0000

Look at the PayPal FAQ: eBay transactions are NOT covered.

By: Gypsy Kat

Gypsy Kat — Wed, 21 Nov 2012 18:31:27 +0000

Look at the PayPal FAQ under what is NOT covered? Items purchased on eBay

https://www.paypal-promo.com/holiday/returnshipping.html