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	<title>Comments on: How Apple&#8217;s Passbook can bring mobile ticketing mainstream</title>
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	<link>http://gigaom.com/2012/09/19/how-apples-passbook-can-bring-mobile-ticketing-mainstream/</link>
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		<title>By: Brett</title>
		<link>http://gigaom.com/2012/09/19/how-apples-passbook-can-bring-mobile-ticketing-mainstream/#comment-1020126</link>
		<dc:creator><![CDATA[Brett]]></dc:creator>
		<pubDate>Wed, 26 Sep 2012 19:20:34 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.com/?p=564076#comment-1020126</guid>
		<description><![CDATA[I love the idea of paperless tickets but I used the fandango app the other day and the movie theater still gave me a paper ticket. That made me a little frustrated since the idea of having a mobile ticket meant, to me, that I wouldn&#039;t need to get a paper ticket. Hopefully that will change.
I think Passbook could be a good thing for mobile transactions and I would love to see more loyalty cards intergrated. It would be nice if it could eventually replace our wallets but I doubt that will ever happen. At least it could shrink it down.]]></description>
		<content:encoded><![CDATA[<p>I love the idea of paperless tickets but I used the fandango app the other day and the movie theater still gave me a paper ticket. That made me a little frustrated since the idea of having a mobile ticket meant, to me, that I wouldn&#8217;t need to get a paper ticket. Hopefully that will change.<br />
I think Passbook could be a good thing for mobile transactions and I would love to see more loyalty cards intergrated. It would be nice if it could eventually replace our wallets but I doubt that will ever happen. At least it could shrink it down.</p>
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		<title>By: John S. Wilson</title>
		<link>http://gigaom.com/2012/09/19/how-apples-passbook-can-bring-mobile-ticketing-mainstream/#comment-1019734</link>
		<dc:creator><![CDATA[John S. Wilson]]></dc:creator>
		<pubDate>Wed, 26 Sep 2012 16:54:54 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.com/?p=564076#comment-1019734</guid>
		<description><![CDATA[Actually there&#039;s a lot of incentive for those companies to build in more functionality. For one, it can drive more usability. Imagine a scenario where a company has mobile coupons but prior to Passbook wasn&#039;t using a location-enabled feature to prompt consumers. Chances are those coupons would be used far less and thus the app/coupon feature would be valued less by the consumer. But now with Passbook integration those coupons pop up on the screen as the consumer spends time in that store, thereby driving higher usage and leading to the consumer deriving more value from the app. 

Passbook also helps in that file folder scenario you mentioned. Between the Groupons, Livenation tickets, baseball tickets, and loyalty cards, there&#039;s just too much stuff to save and remember when doing every day stuff. Having it all in one place and it dynamically updating and reminding consumers when they&#039;ve arrived is a huge help.]]></description>
		<content:encoded><![CDATA[<p>Actually there&#8217;s a lot of incentive for those companies to build in more functionality. For one, it can drive more usability. Imagine a scenario where a company has mobile coupons but prior to Passbook wasn&#8217;t using a location-enabled feature to prompt consumers. Chances are those coupons would be used far less and thus the app/coupon feature would be valued less by the consumer. But now with Passbook integration those coupons pop up on the screen as the consumer spends time in that store, thereby driving higher usage and leading to the consumer deriving more value from the app. </p>
<p>Passbook also helps in that file folder scenario you mentioned. Between the Groupons, Livenation tickets, baseball tickets, and loyalty cards, there&#8217;s just too much stuff to save and remember when doing every day stuff. Having it all in one place and it dynamically updating and reminding consumers when they&#8217;ve arrived is a huge help.</p>
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		<title>By: Dave Greenbaum</title>
		<link>http://gigaom.com/2012/09/19/how-apples-passbook-can-bring-mobile-ticketing-mainstream/#comment-1013494</link>
		<dc:creator><![CDATA[Dave Greenbaum]]></dc:creator>
		<pubDate>Sun, 23 Sep 2012 20:54:49 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.com/?p=564076#comment-1013494</guid>
		<description><![CDATA[Tello must have a very good sense of humor.  I noticed the boarding pass:  the airlines, the flight path, and the passenger.  Oceanic flight 815 though flew on September 22nd not July 22nd :-)]]></description>
		<content:encoded><![CDATA[<p>Tello must have a very good sense of humor.  I noticed the boarding pass:  the airlines, the flight path, and the passenger.  Oceanic flight 815 though flew on September 22nd not July 22nd :-)</p>
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		<title>By: RaptorOO7</title>
		<link>http://gigaom.com/2012/09/19/how-apples-passbook-can-bring-mobile-ticketing-mainstream/#comment-1011674</link>
		<dc:creator><![CDATA[RaptorOO7]]></dc:creator>
		<pubDate>Sat, 22 Sep 2012 02:21:02 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.com/?p=564076#comment-1011674</guid>
		<description><![CDATA[I have to agree with Dave, why would I want or need to install the retailers app when their integration with Passbook could or should be done by Apple&#039;s servers.  This would allow the ticketing or other integration to work more efficiently.

Apple should have done more upfront work to get more retailers and venue&#039;s to sign on making this a better and more readily useful tool.  Restaurants would be a good one, where you could get a reservation and have your iPhone signal to them if you are in range, running late, etc.  More features, more benefits.

Apple is moving past just being a hardware vendor and into a services provider, but if they don&#039;t actually follow through on the necessary steps Passbook could go the way of Ping.]]></description>
		<content:encoded><![CDATA[<p>I have to agree with Dave, why would I want or need to install the retailers app when their integration with Passbook could or should be done by Apple&#8217;s servers.  This would allow the ticketing or other integration to work more efficiently.</p>
<p>Apple should have done more upfront work to get more retailers and venue&#8217;s to sign on making this a better and more readily useful tool.  Restaurants would be a good one, where you could get a reservation and have your iPhone signal to them if you are in range, running late, etc.  More features, more benefits.</p>
<p>Apple is moving past just being a hardware vendor and into a services provider, but if they don&#8217;t actually follow through on the necessary steps Passbook could go the way of Ping.</p>
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		<title>By: Julia Hilton</title>
		<link>http://gigaom.com/2012/09/19/how-apples-passbook-can-bring-mobile-ticketing-mainstream/#comment-1007285</link>
		<dc:creator><![CDATA[Julia Hilton]]></dc:creator>
		<pubDate>Thu, 20 Sep 2012 01:01:21 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.com/?p=564076#comment-1007285</guid>
		<description><![CDATA[Download FREE (2012) mobile technology report  Discover how the fastest adopted; Technology is changing everything! Sign up and Download the 2012 report now! :) http://eepurl.com/lyB-L]]></description>
		<content:encoded><![CDATA[<p>Download FREE (2012) mobile technology report  Discover how the fastest adopted; Technology is changing everything! Sign up and Download the 2012 report now! :) <a href="http://eepurl.com/lyB-L" rel="nofollow">http://eepurl.com/lyB-L</a></p>
]]></content:encoded>
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		<title>By: Ryan</title>
		<link>http://gigaom.com/2012/09/19/how-apples-passbook-can-bring-mobile-ticketing-mainstream/#comment-1007273</link>
		<dc:creator><![CDATA[Ryan]]></dc:creator>
		<pubDate>Thu, 20 Sep 2012 00:37:35 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.com/?p=564076#comment-1007273</guid>
		<description><![CDATA[good point @dave]]></description>
		<content:encoded><![CDATA[<p>good point @dave</p>
]]></content:encoded>
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		<title>By: Dave</title>
		<link>http://gigaom.com/2012/09/19/how-apples-passbook-can-bring-mobile-ticketing-mainstream/#comment-1007150</link>
		<dc:creator><![CDATA[Dave]]></dc:creator>
		<pubDate>Wed, 19 Sep 2012 22:11:16 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.com/?p=564076#comment-1007150</guid>
		<description><![CDATA[Is anyone else under-whelmed by the real passbook app that was released today with ios6?  There are only a handful of no-very-useful apps intefaced with it.  Nothing like the vaporware we see in the demos.

The screen shot on apple&#039;s site shows target, delta, american airline, and starbucks among others.  None of these are actually available.  Apparently, apple is expecting those companies to go to the trouble of modifying their existing apps to tie into passbook. There is no incentive for them to do so, considering they already have the capabilities passbook has and more built into their existing apps.

On top of that, I have to load the compatible app.  Now why would I run 2 apps to do the work of one?  Passbook is nothing more than a gloried file folder, from what I can see.]]></description>
		<content:encoded><![CDATA[<p>Is anyone else under-whelmed by the real passbook app that was released today with ios6?  There are only a handful of no-very-useful apps intefaced with it.  Nothing like the vaporware we see in the demos.</p>
<p>The screen shot on apple&#8217;s site shows target, delta, american airline, and starbucks among others.  None of these are actually available.  Apparently, apple is expecting those companies to go to the trouble of modifying their existing apps to tie into passbook. There is no incentive for them to do so, considering they already have the capabilities passbook has and more built into their existing apps.</p>
<p>On top of that, I have to load the compatible app.  Now why would I run 2 apps to do the work of one?  Passbook is nothing more than a gloried file folder, from what I can see.</p>
]]></content:encoded>
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		<title>By: Chien-Yu Lin</title>
		<link>http://gigaom.com/2012/09/19/how-apples-passbook-can-bring-mobile-ticketing-mainstream/#comment-1006560</link>
		<dc:creator><![CDATA[Chien-Yu Lin]]></dc:creator>
		<pubDate>Wed, 19 Sep 2012 17:23:03 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.com/?p=564076#comment-1006560</guid>
		<description><![CDATA[Scott Forstall introduces Passbook, a new app that allows one “to collect all of your passes in one place”.  Its a digital wallet that stores event and service tickets; currency equivalents like gift cards; and electronic coupons.  He also shows how Passbook is sync’ed to the locked screen of an iPhone: arrival at the airport triggers the e-ticket to be produced once the screen is slid over.

* * * * * * *
His one-minute presentation is exciting for three reasons:
(1) Digital wallet has the potential of disrupting payment paths.
That is, instead of paying by cash or credit cards, a Passbook can become both the currency and a bank by which one direct deposits their money.  It disintermediates the traditional financial institutions and processes of physical currency, replacing it with an economy predicated on completely digital transactions.  What does that mean?  You may not need to swipe a credit card (which means the credit card companies and offerings like Square and Intuit are in trouble because the transaction fees go to Apple).  You may be able to use Passbook for online payments (which again hurts credit card companies and PayPal – and the transaction fees go to Apple).  And it means that Apple could add to its already impressive cash-on-hand balance: iBank, anyone?

* * * * * * *
(2) The E-airline ticket scenario implies that Apple has some degree of geo-fencing in place.
Contextual, geographically triggered actions is one of the fundamental requirements for successful SoLoMo – the blending of social, local / location and mobile – in the pursuit of a greater user experience through relevant ad exposure, but more importantly, for proper mobile monetization.  That Passbook can understand when to present a digital airline ticket when the user is at an airport is pretty promising.  It reveals that Apple has the map and GPS features working (thanks to TomTom); and that it has an algorithm in place that matches location to specific Passbook content (a sign of relevance). 

* * * * * * * 
(3) There can be validation of mobile monetization through Passbook acting as a digital loyalty card and accounting agent.
Another problem with mobile monetization is the inability to track the efficacy of ad spend.  The challenges that face a company are …
(a) Is an ad presented properly?;
(b) If the ad is seen, is a purchase directly attributable to the ad?; and
(c) How does one track if the spend is from a new customer (which is desirable in building a wider customer base) or an existing customer (with the complaint that a sale still would have occurred in the absence of a “wasted” ad or that a digital coupon conceded margin in a sale that would have happened even in the absence of discounting).  

If Passbook is properly installed, 
(a) Cross-checking social profiles against map products produces relevant ad presentation; 
(b) Could be assumed based on comparing the times between ad acknowledgement and purchase.  This can be further facilitated by a digital coupon with an expiration time; and 
(c) By creating a zero-date, customers can be categorized by not only “first spend” (new vs. existing customer), but data collection on variables such as locations frequented, time and dates of spend, frequency, average sales ticket, and products purchased can be initiated.  Campaigns could be built by segmenting the customer base and defining their level of bonding.
All of these things validate mobile ad sales.]]></description>
		<content:encoded><![CDATA[<p>Scott Forstall introduces Passbook, a new app that allows one “to collect all of your passes in one place”.  Its a digital wallet that stores event and service tickets; currency equivalents like gift cards; and electronic coupons.  He also shows how Passbook is sync’ed to the locked screen of an iPhone: arrival at the airport triggers the e-ticket to be produced once the screen is slid over.</p>
<p>* * * * * * *<br />
His one-minute presentation is exciting for three reasons:<br />
(1) Digital wallet has the potential of disrupting payment paths.<br />
That is, instead of paying by cash or credit cards, a Passbook can become both the currency and a bank by which one direct deposits their money.  It disintermediates the traditional financial institutions and processes of physical currency, replacing it with an economy predicated on completely digital transactions.  What does that mean?  You may not need to swipe a credit card (which means the credit card companies and offerings like Square and Intuit are in trouble because the transaction fees go to Apple).  You may be able to use Passbook for online payments (which again hurts credit card companies and PayPal – and the transaction fees go to Apple).  And it means that Apple could add to its already impressive cash-on-hand balance: iBank, anyone?</p>
<p>* * * * * * *<br />
(2) The E-airline ticket scenario implies that Apple has some degree of geo-fencing in place.<br />
Contextual, geographically triggered actions is one of the fundamental requirements for successful SoLoMo – the blending of social, local / location and mobile – in the pursuit of a greater user experience through relevant ad exposure, but more importantly, for proper mobile monetization.  That Passbook can understand when to present a digital airline ticket when the user is at an airport is pretty promising.  It reveals that Apple has the map and GPS features working (thanks to TomTom); and that it has an algorithm in place that matches location to specific Passbook content (a sign of relevance). </p>
<p>* * * * * * *<br />
(3) There can be validation of mobile monetization through Passbook acting as a digital loyalty card and accounting agent.<br />
Another problem with mobile monetization is the inability to track the efficacy of ad spend.  The challenges that face a company are …<br />
(a) Is an ad presented properly?;<br />
(b) If the ad is seen, is a purchase directly attributable to the ad?; and<br />
(c) How does one track if the spend is from a new customer (which is desirable in building a wider customer base) or an existing customer (with the complaint that a sale still would have occurred in the absence of a “wasted” ad or that a digital coupon conceded margin in a sale that would have happened even in the absence of discounting).  </p>
<p>If Passbook is properly installed,<br />
(a) Cross-checking social profiles against map products produces relevant ad presentation;<br />
(b) Could be assumed based on comparing the times between ad acknowledgement and purchase.  This can be further facilitated by a digital coupon with an expiration time; and<br />
(c) By creating a zero-date, customers can be categorized by not only “first spend” (new vs. existing customer), but data collection on variables such as locations frequented, time and dates of spend, frequency, average sales ticket, and products purchased can be initiated.  Campaigns could be built by segmenting the customer base and defining their level of bonding.<br />
All of these things validate mobile ad sales.</p>
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