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Summary:

The popular Google Talk app is down for most users on Thursday morning. This snafu, which cut many people off from their instant messaging/video chat app of choice, along with today’s WIndows Azure snafu in Europe, show the dark side of cloud computing.

google_talk

If you’re looking to chat on Google Talk this morning, you’re out of luck. The popular instant messaging/video chat application is down for most users as of Thursday morning. So what do you do if you can’t spread the news via Gchat? You take to Twitter, where the news spread like wildfire.

According to the Google status page, the company started investigating reports of Google Talk problems at 6:40 a.m. PDT and ten minutes later reported:

We’re aware of a problem with Google Talk affecting a majority of users. The affected users are able to access Google Talk, but are seeing error messages and/or other unexpected behavior. We will provide an update by 7/26/12 7:50 AM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

Many of the tweet fleet took the outage in stride:

Google Talk is a popular instant messaging and video chat application — and this outage shows the downside of wide usage: Everybody knows when you’re down.

At a time when Google is trying to persuade customers to put real workloads on its shiny new Google Compute Engine cloud, news like this, and other reports today that Windows Azure is experiencing glitches in Europe, will cast a pall on some users who may look for excuses not to make a cloud computing move.

Update:  As of 10:48 a.m. EDT, the GigaOM Google Talk account is at least partially up and running.

Update:  At 11:25 a.m. EDT Google posted that:

The problem with Google Talk should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.

Stay tuned for more updates.

  1. “affected users are able to access Google Talk, but are seeing error messages and/or other unexpected behavior [sic]”

    Google’s official statement is trying to play down the problem, in typical Google style. When they say “users are able to access” chat, they mean you can see the chat window but not necessarily use chat.

    Google chat is always unreliable. It often loses messages, usually with no error message to indicate the fact. Very confusing. Facebook’s chat and Microsoft’s Messenger are working perfectly, so let’s vote with our feet and use those instead. I rarely use GTalk anyway.

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    1. Agree that was distressing for me — GigaOM is a google apps shop — was that it appeared that Gchat was up and running that some of my contacts were available (green) some not (red)… WHen i pinged them there was no notification that they were not getting my IMs. I find that false positive almost more disturbing than the outage itself.

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  2. Emeka Echelibe Thursday, July 26, 2012

    GoogleTalk, i am amazed people still use it, hardly any of my friends wants to chat with me on google talk….so they can take all the timein the world to fix it.

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  3. Yea! I agree with this post! I had problem also with GTalk yesterday…For Custom technology news, Education Technology, Healthcare Technology, Cloud computing search The New Fulcrum Point

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  4. There’re several news report & everyone complained that ‘Gtalk’ was down. But I was chatting with friends on Gtalk that time, though majority faced that problem. May be, I was lucky enough.

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