Comments on: Cloud storage startup Egnyte nets $16M to boost brand http://gigaom.com/2012/07/17/cloud-storage-startup-egnyte-nets-16m-to-boost-brand/ Thu, 23 May 2013 02:16:54 +0000 hourly 1 http://wordpress.com/ By: gg http://gigaom.com/2012/07/17/cloud-storage-startup-egnyte-nets-16m-to-boost-brand/#comment-865603 Wed, 18 Jul 2012 22:15:19 +0000 http://gigaom.com/?p=543392#comment-865603 The investor must not have done much due diligence on Egnyte before investing. Engyte’s product, service and support is the worst and there is no way I could recommend it for any business as it is simply not reliable.

We were with them about a year and had nothing but problems. The software to upload and download is unreliable and constantly cuts off without being complete. Complaints to tech support, which is in India, fall completely on deaf ears. There is a huge language barrier with tech support and there seems to be no urgency about anything. Plus, good luck reaching tech support on the phone- be prepared to wait for an hour. In short, Egnyte is not something a business can rely upon and is not ready for prime time. We left there to go to ShareFile and the difference has been night and day. Fast, US support and with zero tech problems whatsoever. It costs more, but it is worth it compared to the horrid experience with Egnyte.

]]> By: Marc Farley http://gigaom.com/2012/07/17/cloud-storage-startup-egnyte-nets-16m-to-boost-brand/#comment-865152 Tue, 17 Jul 2012 17:29:57 +0000 http://gigaom.com/?p=543392#comment-865152 StorSimple congratulates Egnyte on their round. There is a lot of business potential in enterprise cloud storage and StorSimple is happy that Egnyte is contributing solutions and building awareness for this segment.

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