Comments on: What’s behind the iOS app update crashes?

By: Please Stay Calm™

Please Stay Calm™ — Fri, 06 Jul 2012 00:00:23 +0000

We’re getting steady stream of reports that our game is now updating fine as of 2 hours ago.

By: Steve K

Steve K — Thu, 05 Jul 2012 22:15:37 +0000

This is being reported elsewhere as resulting from Apple adding corrupted DRM keys to the apps. Which when you try to launch the app, shows up as a illegitimate copy (DRM error) and immediately shuts back down.

By: Erica Ogg

Erica Ogg — Thu, 05 Jul 2012 20:04:41 +0000

That’s what I’m saying: most people don’t read a blog or tweets from developers before updating.

By: OnSong App

OnSong App — Thu, 05 Jul 2012 18:43:28 +0000

My app seems to be effected by this. We are telling users to contact Apple who in turn is telling users to contact us. Lovely.

By: Erica Ogg

Erica Ogg — Thu, 05 Jul 2012 18:33:05 +0000

Can you email me (erica dot ogg at gigaom dot com) with details? Thanks.

By: Please Stay Calm™

Please Stay Calm™ — Thu, 05 Jul 2012 18:24:45 +0000

Hi Erica, the issue isn’t fixed yet, we’re still seeing users who can’t download or are getting corrupted downloads as of 2pm EDT today.

By: Weeraanmelden

Weeraanmelden — Thu, 05 Jul 2012 18:13:38 +0000

You need to explain “Realistically, that’s a largely useless request as many people blindly accept app updates on their devices and don’t necessarily read their appmaker’s Twitter feed or blog.”
Mostly, the twit feeds and blog would state :Hee guys, we have an exiting update waiting in the app store, just waiting on the app store approval. #checkbacksoon”
And Apple using the Q&A (delay) to make sure the update will work.
First reading blogs and tweet feeds from developers whom’s app I use, before I can press on the update to remove the update badge, would defeat the purpose of the ease of use of the app store, so i’n not getting this remark.