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	<title>Comments on: The cost of losing a customer&#8217;s trust</title>
	<atom:link href="http://gigaom.com/2012/05/19/online-retailers-this-is-what-losing-customer-trust-could-cost-you/feed/" rel="self" type="application/rss+xml" />
	<link>http://gigaom.com/2012/05/19/online-retailers-this-is-what-losing-customer-trust-could-cost-you/</link>
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		<title>By: ctsmithiii</title>
		<link>http://gigaom.com/2012/05/19/online-retailers-this-is-what-losing-customer-trust-could-cost-you/#comment-844573</link>
		<dc:creator><![CDATA[ctsmithiii]]></dc:creator>
		<pubDate>Sun, 27 May 2012 22:51:46 +0000</pubDate>
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		<description><![CDATA[The cost of losing a customer&#039;s trust is the remaining lifetime value of the customer which most companies aren&#039;t able to compute.

I agree that people are concerned with the security of their personal data (i.e., identity, financial, healthcare) with regard to the potential for identity theft.

Having just attended a conference on marketing to millennials, there seems to be little, to no, concern about data related to web use and buying habits among the younger generation.  I would think older generations will become more comfortable with this assuming their identity is not compromised.]]></description>
		<content:encoded><![CDATA[<p>The cost of losing a customer&#8217;s trust is the remaining lifetime value of the customer which most companies aren&#8217;t able to compute.</p>
<p>I agree that people are concerned with the security of their personal data (i.e., identity, financial, healthcare) with regard to the potential for identity theft.</p>
<p>Having just attended a conference on marketing to millennials, there seems to be little, to no, concern about data related to web use and buying habits among the younger generation.  I would think older generations will become more comfortable with this assuming their identity is not compromised.</p>
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		<title>By: Keith Townsend</title>
		<link>http://gigaom.com/2012/05/19/online-retailers-this-is-what-losing-customer-trust-could-cost-you/#comment-842430</link>
		<dc:creator><![CDATA[Keith Townsend]]></dc:creator>
		<pubDate>Sat, 19 May 2012 20:45:24 +0000</pubDate>
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		<description><![CDATA[Strong name.]]></description>
		<content:encoded><![CDATA[<p>Strong name.</p>
]]></content:encoded>
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	<item>
		<title>By: Keith Townsend</title>
		<link>http://gigaom.com/2012/05/19/online-retailers-this-is-what-losing-customer-trust-could-cost-you/#comment-842398</link>
		<dc:creator><![CDATA[Keith Townsend]]></dc:creator>
		<pubDate>Sat, 19 May 2012 16:17:07 +0000</pubDate>
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		<description><![CDATA[Great informative article - keeping customers data safe should be priority #1 -Love this, great post]]></description>
		<content:encoded><![CDATA[<p>Great informative article &#8211; keeping customers data safe should be priority #1 -Love this, great post</p>
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