http://gigaom.com/2012/05/14/smartphone-customer-satisfaction-is-hard-to-get-right/ Mon, 20 May 2013 12:24:43 +0000 hourly 1 http://wordpress.com/ http://gigaom.com/2012/05/14/smartphone-customer-satisfaction-is-hard-to-get-right/#comment-841599 Wed, 16 May 2012 14:35:25 +0000 http://gigaom.com/?p=521233#comment-841599 Ask to a smartphone user who sccores 70 point if he would change its smartphone for a feature phone, I bet I know the answer : ” Never …. ” . Once a user gets a smartphone, he will never gets back to a basic phone.

]]> http://gigaom.com/2012/05/14/smartphone-customer-satisfaction-is-hard-to-get-right/#comment-841274 Tue, 15 May 2012 07:01:33 +0000 http://gigaom.com/?p=521233#comment-841274 why did they wait till 2012 to start including Apple?

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