Tuesday, a story from DSLReports reported that Cox would join other ISPs in charging users overage fees for going over their broadband caps. The story was based on a user sending in screenshots of the Cox meter suggesting that users would be billed for overages. However, Todd Smith, a spokesman for Cox, said the ISP has no current plans to charge overage fees for its 3.9 million broadband customers. He said the language captured in the screenshots was a mistake, saying, “It was a wacky text error on the site.”
For those concerned that Cox would begin charging customers overage fees, after reading a news story last night, you can put those fears to rest. A spokesman says the ISP’s broadband meter contained an error and it has no current plans to add overage fees.