5 Comments

Summary:

PayPal is making its debut in restaurants and bars with a new partnership with Tabbedout, which lets people pay their tabs using an app. Tabbedout users will able to add PayPal as a payment option alongside existing options for credit and debit cards.

Tabbedout_PayPal_screens lineup

PayPal, the online payment giant, has been working its way into physical stores and is now rolling out as a payment option in more than 2,000 Home Depot locations. The eBay division isn’t just targeting retail, however. It’s also making its debut in restaurants and bars with a new partnership with Tabbedout, an Austin, Texas start-up that lets people pay their tabs using an app.

Tabbedout users will be able to add PayPal as a payment option alongside existing choices for credit and debit cards. Users will still need to open a tab using a credit or debit card saved to their Tabbedout account when they enter a participating business. But when it comes time to settle up, they can enter in their email address and password to pay using PayPal. Tabbedout users can then just walk out without having to deal with a waiter.

I like Tabbedout because it addresses a specific use case for paying at restaurants and bars. While a lot of the talk in mobile payments has focused on retail and smaller merchants, there’s still a chance to make mobile payments a big reality in hospitality. Tabbedout, for its part, has done a lot of back-end work to integrate with eight point-of-sale systems that allow it to work in more than 70 percent of the establishments in the U.S., it claims. AisleBuyer and others have also tried to tackle some of this problem.

Tabbedout, however, is only available in about 400 locations across the country, so don’t expect to be able to use it in many places though SXSW visitors will get the first crack at it. PayPal integration will start in Austin before expanding to the rest of Tabbedout’s footprint. Tabbedout founder Rick Orr said PayPal integration has been the biggest request for consumers. He said with PayPal’s brand, the company expects to greatly expand the number of merchants it acquires this year. Tabbedout, which finalized a $5.7 million funding round last year, is also testing a new offers systems that allows merchants to offer discounts to Tabbedout users.

“The last two years has been used to establish integration; it’s a model that didn’t really exist before,” Orr said. “Now, we’re very excited to leverage PayPal’s 106 million users and secure online commerce systmen to bring payments into the offline world of bars and restaurants.”

The PayPal integration is interesting because it shows how the payment company is working to get into real physical locations. Its payment system usually doesn’t require hardware upgrades unlike many NFC-based systems. But it needs software integration to work with existing POS systems. PayPal has been striking deals with POS-terminal makers and software providers to get its in-store system up and running in retail locations. But Tabbedout has done much of the work already at restaurants, so it makes it a good partner for PayPal.

“We have a strong appreciation for the work required to get into the POS systems and we have no desire to replicate any of that ourselves,” said Scott Dunlap, VP of emerging opportunities for PayPal. “Tabbedout’s system is seamless and you can do offers and we just liked it and the fact that for merchant it’s so simple to get up to speed.”

I wonder if PayPal will ultimately just buy Tabbedout or eventually work around it to establish its own connections to restaurants and bars. It could just run it all through its PayPal app, which is already being envisioned as a way to pay at coffee shops and other small eateries. This would be a logical step as it looks to expand payments to the real world. If PayPal can connect into all manner of POS systems, it can move toward becoming a universal digital wallet. Dunlap declined to talk about potential acquisitions, but he said this is just part of a bigger expansion of PayPal’s offline ambitions.

PayPal should have made the move to offline payments a while ago. Instead, it has let companies like Square, Isis and Google rise as big competitors. But PayPal seems to be putting the pieces together to make its online payment push a reality. Not everyone likes to use PayPal and some might find it less familiar to use in a real-world setting. But it’s making the investments and securing the deals it needs to be a big contender in mobile payments.

You’re subscribed! If you like, you can update your settings

  1. Wait until these businesses are victimized by PayPal buyers who end up challenging the amounts of bar tabs. PayPal is infamous for siding with buyers and deciding against the seller, just ask any eBay seller.

    PayPal famously views the seller as having pockets that are deep enough to withstand a refund or two or ten, companies that accept Mobile Payments from PayPal will soon find out what eBay sellers have known for a long time. That being the fees PayPal charges are one thing, the forced refunds which PayPal makes based on their one sided policies will become a significant downside to accepting PayPal Mobile Payments.

  2. Philip Charles Cohen Tuesday, March 6, 2012

    “When Do We Start Calling eBay A Payments Company?”
    A tale of two clunky, unprofessional and utterly unscrupulous commercial entities: eBay and PayPal

    http://bit.ly/wpl5DT

    eBay / PayPal / Donahoe: Dead Men Walkings

  3. I really wish there was another company that could give Paypal some competition. Paypal people are really thieves… I know there’s Moneybookers, but that’s not too great either. Please post something on other companies that can give Paypal run for its money

  4. Would definitely like to see the security and privacy issues this would cause. Perhaps not on Paypal’s side but on Tabbedout. Don’t know much about Tabbedout’s security, but Hackers are going to have a field day when they figure out how to charge on someone else’s Tabbedout/Paypal account. Eh?

  5. I like the idea, but we’re just moving further and further away from face-to-face communication. We can’t even be bothered to talk to our servers about paying the check now?

Comments have been disabled for this post