http://support.runkeeper.com/discussions/fitnessreports/79-new-fitness-reports-disappoints-basic-functionality-removed

Overall, it seems like the changes were deployed without a full understanding of how users were using the reports. The first iteration of the new reports omitted any ability to track multiple sports on the same graph, which led to all the triathletes getting (rightfully) upset about losing that ability; that functionality was hastily added back, although not in a way that a lot of the affected users like. The ability to include your social network’s activities in your graphs also got removed (although it’s still advertised as a feature available to you if you pay them for an Elite membership!); there’s been absolutely no response from the RunKeeper folks about whether they’re going to add it back.

It feels like RunKeeper has quickly extended itself beyond its capacity to support its user base. That support thread is a great example; there are a lot of specific and repeated requests for a better understanding of why paying customers are seeing changes to functionality they were regularly using, and barely *any* official RunKeeper response in-thread or otherwise. But in the end, there are thousands of users whose fitness data is locked in the RK databases without any meaningful way to get it out, so users are just stuck. It’s disappointing.