Comments on: Sprint: Unlimited still means unlimited

By: cmcollins001

cmcollins001 — Wed, 14 Mar 2012 21:55:17 +0000

For Sprint to say it has a roaming data cap of 300mb in it’s terms of service or in some blog is one thing, but notice when you check your data usage under your view usage on the website, it will say that you have unlimited remaining of your roaming data. This is complete misrepresentation. It’s been that way for years, there have been several complaints and it’s still says unlimited remaining. Now, if I go to monitor my data and I see unlimited remaining, I’m not going to go forward and look at the terms of service just to make sure that’s what it really means. If you have a tablet or a data card in your netbook, it clearly shows you have x amount remaining, so they have the ability to correctly display this on a phone line, but they don’t. They have to keep up the appearances of “truly unlimited” until you’re one of the 1%-2% being kicked off. I’ve been going over 300mb for years and just now they’re throwing a fit, and yet not one person can tell me, out of the 13 people I have corresponded with, why the website shows under my account that I have unlimited data roaming available. I’m going to keep pressing until someone can honestly tell me why.

By: matt

matt — Thu, 16 Feb 2012 20:02:26 +0000

Thats the difference between corporate and the little guy. Corporate doesnt give a shit about you.

By: Rca

Rca — Thu, 19 Jan 2012 04:17:01 +0000

This is not a communist country. I pay for unlimited, I want unlimited. If you don’t mean unlimited, don’t say unlimited.

It’s not my job to care about the other customers at the buffet, its the restaurant’s job. If they find themselves unable to accomodate their end of the
bargain, they should not have sold all you can eat.

By: Rca

Rca — Thu, 19 Jan 2012 04:05:13 +0000

Then they should not make the false reptesentation that it is unlimited.

By: Robert

Robert — Sun, 08 Jan 2012 19:23:18 +0000

I would not want to see a company go out of business because they took me on as a customer. I run a business and once or twice during my thirty years doing so I had to explain to a customer that I made a mistake in pricing. I asked for a price adjustment or that we end the contract. However, I would never have dreamed of charging them an “early termination fee” because I could not meet my promised obligations. Nor would I start to charge them a higher price surreptitiously by putting a notice on the back page of their bill. I would at least call them or send an e-mail. Of course, I used my 10G of data doing all the things they advertised about such as watching movies or using Skype telephone or Pandora Music.
Anyway, go ahead and buy the telephones and sign up for data plans. Be aware though, Sprint may change the terms of your contract if they choose, and make you pay an early termination fee is you don’t like it.

By: Genius24

Genius24 — Sat, 07 Jan 2012 20:32:20 +0000

The fun stuff is that the unlimited is still unlimited.

By: John B.

John B. — Sat, 07 Jan 2012 14:39:29 +0000

I have been hearing all the negative comments given in respect to the “Unlimited’ definition by carriers such as in Sprint’s case.

I think Sprint has been fairly straight forward in what is covered or not covered under this terminology.

I would like to give a quick comparison in what is acceptable or not.

I am a very large proponent of unlimited. I love knowing there is a cushion to protect me when I “occasionally” become web addictive. While this is rare, it is piece of mind. I use it only as insurance. I like retaining the stability of the offer.

Now take the scenerio where a large family consistantly visits an All-You-Can-Eat Buffet. What good is this buffet if the large family consistantly consumes so much food that there is never enough for the rest of us? How many times do we have to fight to get to a desired item only to find it is gone within minutes by the same family shortly after it being replenished?

They’re inconsiderate and abuse the unlimited feature. I have a notion that most complaining about the unlimited definition given here by the carriers, are in fact selfish and and have no respect for the limitations that indeed are relevant in any instance of life.

John B.

By: Robert

Robert — Sat, 07 Jan 2012 14:13:02 +0000

It is not unlimited. I am sorry, this is not accurate reporting. Midway through a “contract” (in my case twelve months through a two-year contract for a 3G4G modem), they significantly raised the price, and then charged an “early termination fee” when I left to avoid the higher charges. Upon reading the “fine print” I realized they can change the terms at will. Of course they do this after you have purchased the equipment and set up the modem. Did I mention they placed the price increase notice on the back of the second page of the monthly bill where it was sure to be missed? Knowing this may prompt customer complaints and class action suits, they place a clause in your contract limiting or annihilating your rights to appeal their decision. Don’t believe me? Log in and read the customer complaints at the Sprint web site. Sorry, I personally experienced the rate increase, a bill for overages and a termination charge when I left.

By: William Diaz ✔

William Diaz ✔ — Sat, 07 Jan 2012 02:14:26 +0000

Stephen and Kevin,
Actually it didnt state that in the Terms and Conditions in the contract of the year I renewed that there is a 300MB roaming limit, and online it explicitly shows “Sprint 3G Roaming Data” and shows “Unlimited”. So yes, there would be a breach of contract, based on exactly what I agreed to and signed and what they offer me in my plan, if they even so attempted to impose any 300MB limit. I dont think its unreasonable to ask Sprint to uphold their contract terms, even if they are not profitable, or favorable to Sprint, due to the fact this is what they offered at the time I renewed. Times may have changed, and they are welcome to terminate my service, or impose limits, but I am also free to having my ETF waived, which would be fine by me.

By: Kevin Fitchard

Kevin Fitchard — Sat, 07 Jan 2012 00:06:35 +0000

Hi Luscious, I think that’s exactly why the eliminated them. A hotspot can drain many times the data load of a smartphone. It may not seem like a very popular sentiment, but I think Sprint is really trying to keep unlimited in some form for smartphones, even if it is just as a competitive differentiator. But with average data consumption skyrocketing, I don’t think they’ll be able to keep it up for too much longer.